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Windows 7: BSOD on windows boot, just freezes when in safe mode

10 Aug 2014   #1
DrAwesome

Windows 7 Home Premium 64bit
 
 
BSOD on windows boot, just freezes when in safe mode

Hi.

So this has been going on for about a week and the problem has gotten worse.

I'm always getting one of three things: BSOD, Freeze or black screen (connection to monitor lost but pc is still on)

And those happen either right after Windows boot or a couple minutes after that. Sometimes, nothing happens at all for hours until I restart Windows myself O.o

It does take longer to occur when I'm in safe mode and i'm not even getting BSoDs then, just freezes or black screen.

So I decided to reinstall windows from an image created back in 2010. BSoD right after restart but this time it managed to create a dmp file unlike on other occasions when the screen freezes before the bluescreen finishes creating one. So I will include that in my zip file created with dm log collector in safe mode before it froze again.

Edit: I forgot to mention that i got a message after one of the bsods telling me other stuff (translated from german):



Problem Signature:

Problem Event Name: BlueScreen
Operating System Version: 6.1.7600.2.0.0.768.3
Locale-ID: 1031


Additional information regarding the problem:
BCCode: f4
BCP1: 0000000000000003
BCP2: FFFFFA8006329B30
BCP3: FFFFFA8006329E10
BCP4: FFFFF800031DF5D0
OS Version: 6_1_7600
Service Pack: 0_0
Product: 768_1

It also pointed to a file inside my temp folder called "WER-75613-0.sysdata.xml"

I will include that in my attachments aswell.

I would be extremely thankful to anybody who can resolve this issue!


Edit: Another bluescreen in normal mode after 10 mins, screen froze before it could collect the crash dump data.
This is what it said:

PAGE_FAULT_IN_NONPAGED_AREA

Stop: 0x00000050
0xFFFFF8101AD1B950

0x0000000000000000

0xFFFFF880042DBC16

0x000000000000002


My System SpecsSystem Spec
.
11 Aug 2014   #2
DrAwesome

Windows 7 Home Premium 64bit
 
 

So instead of just waiting around, I've done some work myself using the WinDBG Tutorial on this site.

The Blue Screen that you can see in the dump was caused by CRITICAL_OBJECT_TERMINATION

Apparently, something made wininit.exe get terminated. That's all I have found out for now after having installed WinDBG 10 minutes ago. (I'm working on another PC right now)


I don't have lots of bluescreen knowledge but right now, I am thinking that this is most likely a hardware problem. First of all, it crashes in safe mode. Then I don't even get a bluescreen, the screen just turns black. And when I do get a bsod, the screen freezes before it finishes creating the crash dump! Good thing one time it finished one which is the one I included in the zip file.

How else would a blue screen freeze if the whole operating system has been shut down beforehand?

I am thinking of buying a replacement for the faulty hardware in question, or maybe just buy a new pc entirely since mine is 5 years old.


I will be eternally grateful to anybody who's friendly enough to contribute to identifying the actual cause of this problem!
My System SpecsSystem Spec
11 Aug 2014   #3
DrAwesome

Windows 7 Home Premium 64bit
 
 

Sorry for bumping the thread again but seeing how lots of threads get replies within an hour, I would at least like to ask if there's any additional information that i need to post for you guys to analyze my problem.

As I'm trying to dive into it myself, it's getting more and more mysterious to me and I would really appreciate it if somebody could at least show his interest in my problem. Thank you.
My System SpecsSystem Spec
.

11 Aug 2014   #4
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

Hello there.

Check for heating issues using Speccy or HWMonitor. Upload a screen shot with either of the tools: Run Disk Check on your Hard Drive for file system errors and bad sectors on it:Upload a screenshot of your hard disk using Crystal Disk Info:Make a hard drive test from the hard drive manufacturers website:Test your Hard Drive with SeaTools:
My System SpecsSystem Spec
12 Aug 2014   #5
DrAwesome

Windows 7 Home Premium 64bit
 
 

Hi!

Thanks for replying. Did almost everything as you said.

Quote:
Check for heating issues using Speccy or HWMonitor. Upload a screen shot with either of the tools
I chose Speccy. Figured you might want to see all tabs in Speccy so i just took a screenshot of all of them. They are included in the zip file I uploaded.

Quote:
Run Disk Check on your Hard Drive for file system errors and bad sectors on it
So this is what happened. I scheduled the hard drive test of the Windows C: partition with both options checked. Then I rebooted windows and it started checking. Took QUITE a while. Than as I saw how the test completion was approaching 100 percent, I went outside of my room for a couple of minutes. When I came back, the pc was turned off. I suppose it just started windows after the test and then it crashed again. So I just booted again and got a bsod righ away. If I must have retained some kind of log file of the check and If you would tell me where I can find it, that would be nice.

Quote:
Upload a screenshot of your hard disk using Crystal Disk Info
Done. Included in zip file.

Quote:
Make a hard drive test from the hard drive manufacturers website
Couldn't do that one. First of all, I don't have access to a blank CD right now. Also, my DVD drive seems to be broken as it doesn't recognize any CDs/DVDs whatsoever if I put any into it. Which means that I can't use boot-software for now I suppose.

Quote:
Test your Hard Drive with SeaTools
The drive passed all short tests. I did not do the long tests yet. Should I do them?



So, what you will find in the attached zip file are the Speccy screenshots, the CrystalDiskInfo screenshot and two additional crash dump files of bsods that happened while I was gathering the information that you wanted.

And right now, it seems that I got lucky and the crash has not happened in quite a while. If I may add anything to it, I would say that it can be "likely" to be a temperature issue. The pc case is kinda "warm" when it crashes and If I reboot right away, it just crashes again. It takes more time however or just not happens at all like right now if I wait for it to cool down. The problem is that the case got way hotter before and the pc worked just fine. But whatever. I'm just desperately trying to give all the information i can ^^
My System SpecsSystem Spec
13 Aug 2014   #6
DrAwesome

Windows 7 Home Premium 64bit
 
 

Hey.
It seems that my cpu is getting really hot right now. I'm playing a game that is not supposed to be resource heavy at all.

Oh and just to clarify, I got rid of ALL the dust with a vacuum cleaner like a week ago so the fans are definetely unobstructed.

Got any ideas?

Speccy screenshot uploaded.
My System SpecsSystem Spec
13 Aug 2014   #7
essenbe

Windows 7 Enterprise X64/Windows 10 Enterprise X64/Windows 10 Pro X64/Linux Mint
 
 

Your CPU is way too hot, in danger of causing damage. You need to check the CPU cooler and probably apply fresh thermal paste after cleaning the old paste off. You don't mention what CPU cooler you have, but if you are using the stock cooler, I would consider getting a third party cooler. Your temps in the screenshot above are critical, and are most likely the cause of your problem. If I am not mistaken, your CPU max temp is 75C.
My System SpecsSystem Spec
16 Aug 2014   #8
DrAwesome

Windows 7 Home Premium 64bit
 
 

Hey so I bought myself some thermal paste but now i'm not entirely sure if that will help anymore. Since a lot of times, I get a bsod as soon as I boot the pc for the first time after 10 hours. Is it possible that this is due to some irreparable damage caused by the temperature issues?
My System SpecsSystem Spec
16 Aug 2014   #9
essenbe

Windows 7 Enterprise X64/Windows 10 Enterprise X64/Windows 10 Pro X64/Linux Mint
 
 

You never told us what CPU cooler you are using. If you are using the stock cooler that came with the CPU, it is not very efficient and will never do a good job. Reapplying thermal paste, if done correctly can't hurt. That and a good CPU cooler will stop your temps from getting so high. Whether that is all your problems, I can't say. But, the screenshot above, your CPU was at or close to the temp at which your computer will shut down to protect itself. If you need to know how to apply thermal paste, this will help. There are several ways to do it, but this is a good way and will get you good results.

My System SpecsSystem Spec
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 BSOD on windows boot, just freezes when in safe mode




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