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Windows 7: BSOD Driver Power State Failure 09F

11 Aug 2014   #1
technick

Colorado
 
 
BSOD Driver Power State Failure 09F

Hi all,
We have a few Dell XPS 13 models using the Dell USB 3.0 docking stations, and are either freezing and causing a need for reboot, or they're simply BSOD.
I can't upload the dmp file, but I've tried to view it and it appears to be the ntkernelmp.exe, but I'm not sure which driver that is. The output is below:

Crash dump directory: C:\Windows\Minidump

Crash dumps are enabled on your computer.

On Fri 8/8/2014 9:12:40 PM GMT your computer crashed
crash dump file: C:\Windows\Minidump\MEMORY.DMP
This was probably caused by the following module: ntkrnlmp.exe (nt!KeBugCheckEx+0x0)
Bugcheck code: 0x9F (0x3, 0xFFFFFA80070B2A10, 0xFFFFF80000B9C3D8, 0xFFFFFA8007DF3900)
Error: DRIVER_POWER_STATE_FAILURE
Bug check description: This bug check indicates that the driver is in an inconsistent or invalid power state.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.


My System SpecsSystem Spec
.
11 Aug 2014   #2
Ztruker

Windows 10 Pro X64
 
 

Why can't you upload the dump?

ntkrnlmp.exe is not the cause. Almost sure top be a driver problem.

Zip some dumps and upload here so we can look at them with windbg.
My System SpecsSystem Spec
11 Aug 2014   #3
technick

Colorado
 
 

The firewall here at the office is blocking any uploads here for some reason. Here's a shared link to the file. I've looked in Windbg, and I guess I'm just not experienced enough to see what's going on.

Thanks

https://onedrive.live.com/redir?resi...int=file%2cDMP
My System SpecsSystem Spec
.

12 Aug 2014   #4
Ztruker

Windows 10 Pro X64
 
 

The dump flags pci.sys but that is not the cause either. Most likely a driver problem.

See here for others who have experienced this: pci.sys bsod windows 7

Let's see what starts when you boot your computer.

Download and run Startup List (does not need to be installed, just run it).
When done, click File then Save as and save Startuplist.txt to your Desktop or somewhere you can find it.
Start a reply here and paste the contents of Startuplist.txt into it.
My System SpecsSystem Spec
13 Aug 2014   #5
technick

Colorado
 
 

startuplist.txt attached.
My System SpecsSystem Spec
13 Aug 2014   #6
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Quote   Quote: Originally Posted by technick View Post
I can't upload the dmp file, ......
Yes, you cannot. So there is a different mechanism.

Click on the button below ....



It will download the DM log collector. Right click on the application and run as administrator. It will generate a .zip file on your desktop. Upload the .zip.
Screenshots and Files - Upload and Post in Seven Forums
My System SpecsSystem Spec
13 Aug 2014   #7
technick

Colorado
 
 

Quote   Quote: Originally Posted by Arc View Post
Quote   Quote: Originally Posted by technick View Post
I can't upload the dmp file, ......
Yes, you cannot. So there is a different mechanism.

Click on the button below ....



It will download the DM log collector. Right click on the application and run as administrator. It will generate a .zip file on your desktop. Upload the .zip.
Screenshots and Files - Upload and Post in Seven Forums
See attached zip.
My System SpecsSystem Spec
13 Aug 2014   #8
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Code:
            Args: 00000000 00000000 00000000 00000000
>[ 16, 2]   0 e0 fffffa8008110050 00000000 fffff88000f5e57c-fffff88000f5e3c4 Success Error Cancel 
           \Driver\usbehci    ACPI!ACPIDeviceIrpDeviceFilterRequest
            Args: 00014400 00000001 00000003 00000002
 [ 16, 2]   0 e1 fffffa8008111830 00000000 00000000-00000000    pending
           \Driver\ACPI
            Args: 00014400 00000001 00000003 00000002
 [  0, 0]   0  0 00000000 00000000 00000000-fffffa8006c1b2b0
Can you supply one more thing?

Upload the list of all the third party drivers Using NirSoft DriverView :
  • Download and execute Driverview
  • View > Hide Microsoft Drivers
  • Edit > Select all
  • File > Save Selected Items
  • In the Save dialog, Set the path to desktop, Put "Driverview" in the name field, and save.
  • Zip the .txt file and upload it.
My System SpecsSystem Spec
13 Aug 2014   #9
technick

Colorado
 
 

Zip is attached. Thanks for all the help!
My System SpecsSystem Spec
13 Aug 2014   #10
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

You have McAfee installed there. C:\Windows\system32\drivers\mfeavfk.sys

With McAfee present in the system, no BSOD analysis is worthy. McAfee itself can cause each and every issue.
Uninstall McAfee Using McAfee Removal Tool. Use Microsoft Security Essentials as your antivirus with windows inbuilt firewall, and free MBAM as the on demand scanner.

Search for any possible update to ASIX AX88179/178A USB 3.0/2.0 to Gigabit Ethernet Adapter from Drivers - ASIX Electronics Corporation

BTW, do you need it? Despite of having Intel® Centrino®?
My System SpecsSystem Spec
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 BSOD Driver Power State Failure 09F




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