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Windows 7: Non specific BSOD

12 Aug 2014   #1
SasyaSugardo

Windows 7 Home Premium 32 bit
 
 
Non specific BSOD

My computer crashes a few times a day. At I first I thought it was because I was using the internet since it crashed everytime I'm browsing the internet, but downloading via uTorrent without doing anything else cause no problem. Other time I'm downloading uTorrent while watching some video and it crashed.

I attached minidumps I got from dm log collector. Thank you so much!


My System SpecsSystem Spec
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13 Aug 2014   #2
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Quote   Quote: Originally Posted by SasyaSugardo View Post

I attached minidumps I got from dm log collector. Thank you so much!
Only minidumps are not enough.

Upload the zip created by DM log collector. Attach it with your reply post. Dont cut any file down.
My System SpecsSystem Spec
13 Aug 2014   #3
SasyaSugardo

Windows 7 Home Premium 32 bit
 
 

i'm sorry i thought minidumps is what we got from dm log.. here's the zip..
My System SpecsSystem Spec
.

13 Aug 2014   #4
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Install Service pack 1 and all other windows updates. Otherwise the system will remain vulnerable to threats including BSODs.
Code:
Windows 7 Kernel Version 7600 MP (4 procs) Free x86 compatible
Product: WinNt, suite: TerminalServer SingleUserTS Personal
Built by: 7600.16385.x86fre.win7_rtm.090713-1255
Learn how to install Windows 7 Service Pack 1 (SP1)
Service Pack and Update Center - Microsoft Windows

Also go to https://downloadcenter.intel.com/default.aspx ..... take the Intel® Driver Update Utility, and update the graphics driver. It is too old, of 2010, and failing.
Code:
    Image name: igdkmd32.sys
    Timestamp:        Sat Nov 13 02:18:20 2010 (4CDDA814)
And, as the prima facie cause reports, test your RAM modules for possible errors.
How to Test and Diagnose RAM Issues with Memtest86+
Run memtest for at least 8 passes, preferably overnight.

If it start showing errors/red lines, stop testing. A single error is enough to determine that something is going bad there.

Let us know the results.
________________________________________
Code:
BugCheck A, {80845940, 1b, 0, 82c9b16a}

Probably caused by : ntkrpamp.exe ( nt!KeFlushProcessWriteBuffers+137 )

Followup: MachineOwner
---------
Code:
BugCheck 4E, {99, 2b7c7, 1, 66747}

Probably caused by : memory_corruption ( nt!MiBadShareCount+24 )

Followup: MachineOwner
---------
My System SpecsSystem Spec
14 Aug 2014   #5
SasyaSugardo

Windows 7 Home Premium 32 bit
 
 

I downloaded SP1 and updated the graphic driver with the intel link that you gave me.
The computer was working okay for quite a while but then started makin problems again. And now, I'm testing the RAMs with Memtest86. While testing, the problem occured and the computer shutting down itself and I need to restart the computer and the do test all over again. This happens a few times. I'm not sure if this supposed to be happened. Or should I run it in safe-fail mode?

This is the latest zip from dm log.
My System SpecsSystem Spec
14 Aug 2014   #6
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Quote   Quote: Originally Posted by SasyaSugardo View Post
I downloaded SP1 and updated the graphic driver with the intel link that you gave me.
The computer was working okay for quite a while but then started makin problems again. And now, I'm testing the RAMs with Memtest86. While testing, the problem occured and the computer shutting down itself and I need to restart the computer and the do test all over again. This happens a few times. I'm not sure if this supposed to be happened. Or should I run it in safe-fail mode?

This is the latest zip from dm log.
This is not suggested. Our suggestion was this:


Click here: How to Test and Diagnose RAM Issues with Memtest86+

Memtest86+ does not depend on normal mode or safe mode; it boots at its own.

And, the uploaded zip does not contain any new crash dump.
My System SpecsSystem Spec
15 Aug 2014   #7
SasyaSugardo

Windows 7 Home Premium 32 bit
 
 

I mean that's what I did.. I've tested with Memtest and it showed no errors until 7 passes..
I'm not sure why there's no minidumps from the last crash.. The computer shutdowned suddenly for a few times after that but there's no minimdumps after that. I've also checked it with Who Crashed and it gave the sam result. Does it mean that the sudden shutdown were becaused of hardware failure?
My System SpecsSystem Spec
16 Aug 2014   #8
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Abnormal shutdowns and BSODs are different animals.

An abnormal shutdown may be caused by anything and everything. Too hard to identify the root cause. But BSODs are comparatively easier to identify the cause if there is a crash dump.

If you get any more BSOD without a crash dump record, take a camera snap of the BSOD screen and upload it here. Sometimes the onscreen codes are also helpful.
My System SpecsSystem Spec
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