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Windows 7: BSOD - blue screen ntoskrnl.exe+75b80

13 Aug 2014   #1
kimi75

Window 7 64 bit
 
 
BSOD - blue screen ntoskrnl.exe+75b80

Hello,

For a few weeks i have been having BSOD errors blue screens.

When using blue screen viewer it says it's always caused by ntoskrnl.exe , this mostly happens when playing games.

I've also updated BIOS and Nvidia card. I'm running W7 64 bit.

I also attached .zip file as in the posting instructions. Do you need anything else plaese let me know

thank you in advance for your time


My System SpecsSystem Spec
.
13 Aug 2014   #2
essenbe

Windows 7 Enterprise X64/Windows 10 Enterprise X64/Windows 10 Pro X64/Linux Mint
 
 

Kimi75, it seems you have been having problems for quite awhile. The latest dum file lists:

Code:
 lmvm iaStor
start end module name
fffff880`01061000 fffff880`011b5000 iaStor T (no symbols) 
Loaded symbol image file: iaStor.sys
Image path: \SystemRoot\system32\DRIVERS\iaStor.sys
Image name: iaStor.sys
Timestamp: Sat Nov 06 02:44:52 2010 (4CD50774)
CheckSum: 0007413F
ImageSize: 00154000
Translations: 0000.04b0 0000.04e4 0409.04b0 0409.04e4
That is the Intel Rapid Storage technology driver and is the driver for your sata ports. As you can see, it is pretty old and needs to be updated. It can be updated from https://downloadcenter.intel.com/Default.aspx

Also listed is
Code:
lmvm nvlddmkm
start             end                 module name
fffff880`0f0bd000 fffff880`0fd21000   nvlddmkm T (no symbols)           
    Loaded symbol image file: nvlddmkm.sys
    Image path: \SystemRoot\system32\DRIVERS\nvlddmkm.sys
    Image name: nvlddmkm.sys
    Timestamp:        Mon May 19 18:08:44 2014 (537A8EFC)
    CheckSum:         00C1EA41
    ImageSize:        00C64000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
Which is your Graphics driver.

Please fill out your System Specs

information   Information
Your System Specs will help us to help you, and doing it in this manner will make them available to all helpers in every post and keep us from hunting for them. We ask that you fill them out in as much detail as possible including Desktop or Laptop, Model number if it is an OEM computer and all components with the Manufacturer and Model number if possible.

If you will go to your last post and click the 'System Specs' in the bottom left of the post, you will find a link to update your system specs. Please fill those out in as much detail as possible, making sure to click save at the bottom of the page. If you would like to know what we would like, you can click 'My System Specs' at the bottom left of this post to see mine. If you do not know what your components are, this will help you accomplish this task. System Info - See Your System Specs

Also open a elevated command prompt ( click start, type cmd in the search box, right click on the cmd entry and select run as administrator) in the black box that opens, copy/paste sfc /scannow. If you decide to type it, notice the space between the sfc and the /. It is a system file checker which will scan your system files and attempt to correct any missing or corrupt files. What we want are the results to say windows found no integrity violations. If it says files were found but could not be repaired, close the box, reboot and run it again, after opening the administrative command prompt. You may have to reboot and run it three times for it to repair all system files. If it can't repair them after 3 reboots, let us know.
My System SpecsSystem Spec
13 Aug 2014   #3
kimi75

Window 7 64 bit
 
 

Thank you very much for your help.

So, if I understood well I have to update the drivers of my sata port. Do I have also to update my graphics drivers? I have uodate them a copule of weeks ago.

Thanks again
My System SpecsSystem Spec
.

13 Aug 2014   #4
essenbe

Windows 7 Enterprise X64/Windows 10 Enterprise X64/Windows 10 Pro X64/Linux Mint
 
 

Yes, update IRST and it may help to update your graphics driver and use this to get a clean install
NVIDIA Drivers - Avoid Problems

It's also quite possible that those were not the cause of your BSODs but victims of it, but doing those things will help, I hope.
My System SpecsSystem Spec
14 Aug 2014   #5
kimi75

Window 7 64 bit
 
 

Hi, Windows says that my SATA ports (Intel(R) Desktop/Workstation/Server Express Chipset SATA AHCI Controller
) are currently running with the most recent driver available.. which is the version you highlighted above.

I couldn't find other drivers.

In the meantime I suffered a couple of blue screens
My System SpecsSystem Spec
14 Aug 2014   #6
essenbe

Windows 7 Enterprise X64/Windows 10 Enterprise X64/Windows 10 Pro X64/Linux Mint
 
 

Did you try Asus web site for your motherboard and the intel driver site I linked to? If you have had more BSODs, Please run
Blue Screen of Death (BSOD) Posting Instructions again and I'll look at them later this afternoon.
My System SpecsSystem Spec
14 Aug 2014   #7
kimi75

Window 7 64 bit
 
 

I've just found more recent drivers for SATA ports on the motherboard (ASUS) website.

After having updated them I was updating the graphics drivers (NVIDIA) as indicated in the post NVIDA Drivers - avoid problems and I suffered 2 blue screens before installing the new drivers... more or less before and after the Windows reboot.

please see the DM Log collector .zip attached.

Thank you very much
My System SpecsSystem Spec
14 Aug 2014   #8
essenbe

Windows 7 Enterprise X64/Windows 10 Enterprise X64/Windows 10 Pro X64/Linux Mint
 
 

Kimi75, is this a custom built computer or an OEM computer? If it is an OEM, could you please give me the model number.

Please open a elevated command prompt ( click start, type cmd in the search box, right click on the cmd entry and select run as administrator) in the black box that opens, copy/paste sfc /scannow. If you decide to type it, notice the space between the sfc and the /. It is a system file checker which will scan your system files and attempt to correct any missing or corrupt files. What we want are the results to say windows found no integrity violations. If it says files were found but could not be repaired, close the box, reboot and run it again, after opening the administrative command prompt. You may have to reboot and run it three times for it to repair all system files. If it can't repair them after 3 reboots, let us know.
My System SpecsSystem Spec
15 Aug 2014   #9
kimi75

Window 7 64 bit
 
 

Hi it's a custom built computer. Windows found no integrity violations...

Thanks again for your patience
My System SpecsSystem Spec
15 Aug 2014   #10
essenbe

Windows 7 Enterprise X64/Windows 10 Enterprise X64/Windows 10 Pro X64/Linux Mint
 
 

Kimi75, did you build the computer and install Windows 7 or did you have it built and it came with the OS already installed? The reason I am asking this is because your operating system is not legal. It is an OEM_SLP Key and is only legal on the Acer/HP OEM computer it came installed on and you have it installed on a Retail Motherboard.
My System SpecsSystem Spec
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