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Windows 7: Windows 7 BSOD - STOP: 0x0000003B

22 Aug 2014   #11
JoeB88

Microsoft Windows 7 Ultimate 64-bit 7600 Multiprocessor Free
 
 

I did the system specs but I have no clue what my PSU is. This is a stock desktop from Dell - XPS8700. I use AVG.


My System SpecsSystem Spec
.
22 Aug 2014   #12
TVeblen

Microsoft Community Contributor Award Recipient

Windows 7 64 Bit Home Premium SP1
 
 

When you restart, does Windows install it's own graphics driver and then ask you to restart again in order to complete the installation?
My System SpecsSystem Spec
22 Aug 2014   #13
JoeB88

Microsoft Windows 7 Ultimate 64-bit 7600 Multiprocessor Free
 
 

Nope, nothing installs nor do I get asked to install anything. After I remove all AMD stuff and clean my drivers, Windows doesn't recognize I have a graphics card at all, even after restart. I have to insert my Drivers CD that came with the Dell to extract and install the old drivers again (BSOD's happen with these drivers).

Either that or I have to install the latest BETA drivers. Installing the current WHQL package (14.4) doesn't do anything. It's as if there are no display drivers in that package.
My System SpecsSystem Spec
.

22 Aug 2014   #14
TVeblen

Microsoft Community Contributor Award Recipient

Windows 7 64 Bit Home Premium SP1
 
 

Please excuse me if I'm being dense, but if the drivers are uninstalled and Windows doesn't recognize that you have a graphics card - and doesn't install it's own driver, how are you getting any video at all? Do you get 640 x 480 graphics as if you were in Safe Mode?
My System SpecsSystem Spec
22 Aug 2014   #15
JoeB88

Microsoft Windows 7 Ultimate 64-bit 7600 Multiprocessor Free
 
 

Yeah, the screen resolution gets small and everything is ugly and pixelated.
My System SpecsSystem Spec
22 Aug 2014   #16
TVeblen

Microsoft Community Contributor Award Recipient

Windows 7 64 Bit Home Premium SP1
 
 

Do you have an actual video card?
Your specs just say Standard VGA Graphics Adapter.
My System SpecsSystem Spec
22 Aug 2014   #17
JoeB88

Microsoft Windows 7 Ultimate 64-bit 7600 Multiprocessor Free
 
 

Yes I do. AMD Radeon HD 7570. As I said, my PC doesn't recognize I have a card when I installed the current WHQL package (after uninstalling drivers). I have to either install the stock 2012 drivers or the latest BETA drivers from AMD for my card to be recognized.

I have updated my specs for you.
My System SpecsSystem Spec
22 Aug 2014   #18
Layback Bear

Windows 7 Pro. 64/SP-1
 
 

From my post 9.

Quote:
Use this tutorial by Brink. Make sure you fill in the power supply and security programs also.
Still need this information.
My System SpecsSystem Spec
22 Aug 2014   #19
JoeB88

Microsoft Windows 7 Ultimate 64-bit 7600 Multiprocessor Free
 
 

I did... it's in my profile under System Specs. It didn't tell me what my PSU was. All I know is it's a Dell XPS8700 and I use AVG for my security software.
My System SpecsSystem Spec
22 Aug 2014   #20
TVeblen

Microsoft Community Contributor Award Recipient

Windows 7 64 Bit Home Premium SP1
 
 

The Intel 4770 has integrated graphics.
Do you know if you have graphics without a video card?

You could try uninstalling all drivers (and clean up), and then uninstalling the video card from Device Manager and from the PC physically. Restart into integrated graphics and perform a driver cleanup. This program works well to remove stubborn graphics driver remnants: Guru3D - Driver Sweeper . Then try installing the card (physically) and starting up to see if Windows recognizes it and installs the generic graphics driver.

If it does not recognize the card on a clean setup then you could bne looking at a defective video card.

EDIT: sometimes just reseating the card can solve weird problems. Check the slot and card for dust, crud, or corrosion.
My System SpecsSystem Spec
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 Windows 7 BSOD - STOP: 0x0000003B




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