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Windows 7: Getting a BSOD error at random points lately

13 Aug 2014   #1
ArmedShadow

Windows 7 Ultimate 64 Bit
 
 
Getting a BSOD error at random points lately

This has been going on for about a week and a half now and i don't really know why. i have read the instructions on how to create a .zip file with more info so here it is and thanks in advance


My System SpecsSystem Spec
.
14 Aug 2014   #2
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Hi ArmedShadow.

You are using the display driver AMD 14.6 RC2, which you are not supposed to.

Uninstall your installed version of the display driver.
Then clean up any possible leftover.
Then install a WHQL version only.
Let us know the result.
____________________________________________
Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 3B, {c0000005, fffff8800f0fb2ec, fffff8800c3d0950, 0}

Probably caused by : atikmdag.sys ( atikmdag+b12ec )

Followup: MachineOwner
---------

3: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

SYSTEM_SERVICE_EXCEPTION (3b)
An exception happened while executing a system service routine.
Arguments:
Arg1: 00000000c0000005, Exception code that caused the bugcheck
Arg2: fffff8800f0fb2ec, Address of the instruction which caused the bugcheck
Arg3: fffff8800c3d0950, Address of the context record for the exception that caused the bugcheck
Arg4: 0000000000000000, zero.

Debugging Details:
------------------


EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.

FAULTING_IP: 
atikmdag+b12ec
fffff880`0f0fb2ec 488b02          mov     rax,qword ptr [rdx]

CONTEXT:  fffff8800c3d0950 -- (.cxr 0xfffff8800c3d0950;r)
rax=fffff8800f276620 rbx=0000000000000000 rcx=fffffa8008a60028
rdx=0000000000000000 rsi=fffff8800c3d194c rdi=fffff8800f275ff0
rip=fffff8800f0fb2ec rsp=fffff8800c3d1330 rbp=fffff8800c3d1461
 r8=00000000c85a130e  r9=0000000000000001 r10=0000000000000008
r11=0000000000000000 r12=fffffa80078e4180 r13=0000000000000051
r14=0000000000000000 r15=fffffa8007edf240
iopl=0         nv up ei ng nz na po nc
cs=0010  ss=0018  ds=002b  es=002b  fs=0053  gs=002b             efl=00210286
atikmdag+0xb12ec:
fffff880`0f0fb2ec 488b02          mov     rax,qword ptr [rdx] ds:002b:00000000`00000000=????????????????
Last set context:
rax=fffff8800f276620 rbx=0000000000000000 rcx=fffffa8008a60028
rdx=0000000000000000 rsi=fffff8800c3d194c rdi=fffff8800f275ff0
rip=fffff8800f0fb2ec rsp=fffff8800c3d1330 rbp=fffff8800c3d1461
 r8=00000000c85a130e  r9=0000000000000001 r10=0000000000000008
r11=0000000000000000 r12=fffffa80078e4180 r13=0000000000000051
r14=0000000000000000 r15=fffffa8007edf240
iopl=0         nv up ei ng nz na po nc
cs=0010  ss=0018  ds=002b  es=002b  fs=0053  gs=002b             efl=00210286
atikmdag+0xb12ec:
fffff880`0f0fb2ec 488b02          mov     rax,qword ptr [rdx] ds:002b:00000000`00000000=????????????????
Resetting default scope

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT

BUGCHECK_STR:  0x3B

PROCESS_NAME:  FlashPlayerPlu

CURRENT_IRQL:  0

ANALYSIS_VERSION: 6.3.9600.16384 (debuggers(dbg).130821-1623) amd64fre

LAST_CONTROL_TRANSFER:  from 0000000000000000 to fffff8800f0fb2ec

STACK_TEXT:  
fffff880`0c3d1330 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : atikmdag+0xb12ec


FOLLOWUP_IP: 
atikmdag+b12ec
fffff880`0f0fb2ec 488b02          mov     rax,qword ptr [rdx]

SYMBOL_STACK_INDEX:  0

SYMBOL_NAME:  atikmdag+b12ec

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: atikmdag

IMAGE_NAME:  atikmdag.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  53bd610a

STACK_COMMAND:  .cxr 0xfffff8800c3d0950 ; kb

FAILURE_BUCKET_ID:  X64_0x3B_atikmdag+b12ec

BUCKET_ID:  X64_0x3B_atikmdag+b12ec

ANALYSIS_SOURCE:  KM

FAILURE_ID_HASH_STRING:  km:x64_0x3b_atikmdag+b12ec

FAILURE_ID_HASH:  {953e808a-0919-1ac0-1e92-05cd8644bf08}

Followup: MachineOwner
---------

3: kd> lmvm atikmdag
start             end                 module name
fffff880`0f04a000 fffff880`0fff3000   atikmdag T (no symbols)           
    Loaded symbol image file: atikmdag.sys
    Image path: \SystemRoot\system32\DRIVERS\atikmdag.sys
    Image name: atikmdag.sys
    Timestamp:        Wed Jul 09 21:04:34 2014 (53BD610A)
    CheckSum:         00F46306
    ImageSize:        00FA9000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
My System SpecsSystem Spec
16 Aug 2014   #3
ArmedShadow

Windows 7 Ultimate 64 Bit
 
 

Hey thanks for the help! I will mark as solved as soon as I uninstall the current driver. Then install the whql driver
My System SpecsSystem Spec
.

17 Aug 2014   #4
ArmedShadow

Windows 7 Ultimate 64 Bit
 
 

Once again thanks a bunch! so far not seeing any blue screens and the pc feels more responsive now thanks arc!
My System SpecsSystem Spec
18 Aug 2014   #5
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

You are welcome.

Let us know for any further issue.
My System SpecsSystem Spec
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 Getting a BSOD error at random points lately




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