Windows 7 Forums

Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: BSOD at Startup. Memory or Drive failure? Page_Fault_In_Nonpaged_Area

13 Aug 2014   #1
cleareyes

Home Premium 64
 
 
BSOD at Startup. Memory or Drive failure? Page_Fault_In_Nonpaged_Area

Hi,
I'm trying to troubleshoot what's gone wrong with my computer, and I was hoping someone could help. I self built this ~2 years ago, and haven't had a problem until now.
Build Here (Intel Core i5-3570K, Asus GeForce GTX 780, Fractal Design Define R4 (Black Pearl) - System Build - PCPartPicker)
I turned my computer on this afternoon and Windows failed to start. I tried repairing with no luck, and there are no restore points available. I stored my OS on my SSD which makes me think my SSD has failed. I've tried using working power cables / SATA cables to try and rule out the connection being the issue. I've changed the RAM slots to rule out bad slots too.

Here is the error image from the BSoD I get when I try to start Windows normally.
http://i.imgur.com/fGKLEPK.jpg

Also, these are the two errors that appeared after trying to run Startup Repair/Diagnose:
http://i.imgur.com/DM9sTAL.jpg

Any help on trying to diagnose this would be greatly appreciated. I've seen other threads posted here before about this error, but they seemed to be able to start Windows, however.


My System SpecsSystem Spec
.
14 Aug 2014   #2
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Sometimes a BSOD may make the system unbootable. Follow it:
Troubleshooting Windows 7 Failure to Start

Let us see if the steps can make the system bootable.

Also try to boot the computer in Safe Mode .... if it boots, post the data following the Blue Screen of Death (BSOD) Posting Instructions.

Actually a stop 0x50 may be caused by both the physical RAM and the drivers. It is impossible to point one of them out without checking the crash dump.
My System SpecsSystem Spec
14 Aug 2014   #3
cleareyes

Home Premium 64
 
 

Hi thanks for the response. I tried booting into Safe Mode following the instructions you provided but I got the BSoD every time. I also tried booting from "Last Known Good Configuration" which let me see the cursor for a few moments before blue screening.

Would you recommend anything else?
My System SpecsSystem Spec
.

15 Aug 2014   #4
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Yes, gregrocker

I am requesting him to have a look at your thread. Follow his guidance. He is the best person to deal with these issues.
My System SpecsSystem Spec
15 Aug 2014   #5
gregrocker

 

Have you started the steps for Troubleshooting Windows 7 Failure to Boot yet?

Please proceed and report back results as you go as other steps may be indicated. Feel free to ask back any questions. I would do run at least two of the bootable AV's if you can't get into Safe Mode to run Malwarebytes. Repairs may not work if the PC isn't cleared of any infection first.
My System SpecsSystem Spec
15 Aug 2014   #6
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Lately I came to know about it: Microsoft Black Tuesday Patches Bring Blue Screens of Death

KB2982791


If you have got this windows update installed lately? Then do what they have done.

Quote   Quote: Originally Posted by axceed View Post
I solved the problem by deleting c:\Windows\System32\FNTCACHE.DAT using command prompt within F8 menu.
Quote   Quote: Originally Posted by Barman58 View Post

It appears that the problem is down to a corruption in the File c:\Windows\System32\FNTCACHE.DAT caused by the Update though there is some speculation as to wether one or several of the KB's cause the corruption.
My System SpecsSystem Spec
15 Aug 2014   #7
cleareyes

Home Premium 64
 
 

Hi guys! Thanks for all the suggestions. Apologies for the delayed responses. Work has been rough lately. So I am able to boot using a Linux USB boot drive and access all of my files which leads me to believe this isn't a Hardware error. I did recently install a boatload of Windows Updates that day before it died (I update regularly, though). If that doesn't work, I will try following the guide provided by gregrocker and report back.
My System SpecsSystem Spec
15 Aug 2014   #8
cleareyes

Home Premium 64
 
 

Quote   Quote: Originally Posted by Arc View Post
Lately I came to know about it: Microsoft Black Tuesday Patches Bring Blue Screens of Death

KB2982791


If you have got this windows update installed lately? Then do what they have done.

Quote   Quote: Originally Posted by axceed View Post
I solved the problem by deleting c:\Windows\System32\FNTCACHE.DAT using command prompt within F8 menu.
Quote   Quote: Originally Posted by Barman58 View Post

It appears that the problem is down to a corruption in the File c:\Windows\System32\FNTCACHE.DAT caused by the Update though there is some speculation as to wether one or several of the KB's cause the corruption.


I'm happy to say this was the exact problem. I deleted it while running the Linux USB boot drive, and it booted right up. Thank you SO much for your help. This saved me a lot of headaches and potentially $$$
My System SpecsSystem Spec
16 Aug 2014   #9
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

You are welcome.

A bad update caused this exact issue worldwide, in a great rate.
My System SpecsSystem Spec
Reply

 BSOD at Startup. Memory or Drive failure? Page_Fault_In_Nonpaged_Area




Thread Tools Search this Thread
Search this Thread:

Advanced Search




Similar help and support threads
Thread Forum
BSOD at startup - win32k.sys, PAGE_FAULT_IN_NONPAGED_AREA
So I tried turning on my computer this morning, and it wouldn't boot. Every time at startup, after the "Starting Windows", goes to a black screen with a mouse cursor for a second or two, then BSODs - as title says, something about win32k.sys and PAGE_FAULT_IN_NONPAGED_AREA - the technical...
BSOD Help and Support
BSOD-> ->Startup recovery failure
Hi all, My almost fresh win 7 install crashes continiously The Bsod blinks for a second (saying blahblah - I noticed no error codes), then system restarts None of recovery methods will work, system restore gives 0x8000ffff error, Startuprepair fails to fix the problem, saying This...
BSOD Help and Support
BSOD (registry error) after check disk, after memory failure
What a mess... I came to my PC this morning only to find it restarting after the BIOS continuously. I peeked in the case and the DRAM LED was lit on my ASUS mb. I pulled one of the memory sticks out, restarted, and it booted right into windows (I'm running win 7 x64 ultimate). I wanted to run...
BSOD Help and Support
BSOD always on startup, started out with PAGE_FAULT_IN_NONPAGED_AREA
Just as I started up my PC this morning, It went normally until it we went into the Windows in starting screen, in which the computer flickers a bit and the BSOD shows up and said PAGE_FAULT_IN_NONPAGED_AREA. I tried doing safe mode and system restore but the blue screen still showed up, then...
BSOD Help and Support
BSoD on startup, PAGE_FAULT_IN_NONPAGED_AREA
So yesterday, my Lenovo Y480 laptop froze completely while browsing reddit. Completely, as in not responding to mouse movement, CTRL+ALT+DEL, or even shutdown commands. So I forced shutdown by holding power, and as it restarted I was prompted to run Startup Repair. I did so, a system restore was...
BSOD Help and Support
BSOD on startup; PAGE_FAULT_IN_NONPAGED_AREA
Hi! Had this problem for about a week now, however it has been getting worse recently, last week my laptop blue screened once or twice, and this morning it happened within 2 minutes of booting up, every time I restarted it. I can start my PC and log into windows, and sometimes get a few programs...
BSOD Help and Support


Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 13:19.

Twitter Facebook Google+



Windows 7 Forums

Seven Forums Android App Seven Forums IOS App