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Windows 7: Multiple BSODs while playing Hearthstone, error 0xa0000001

03 Sep 2014   #11
Arc

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Apparently not.


My System SpecsSystem Spec
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05 Sep 2014   #12
Bassintag

Windows 7 64bit
 
 

So I contacted the AMD support and they told me that it was an issue with the game because it wasn't optimized for amd GPU or something like that (basically they didn't know and said it was because of the game devs). Does that mean I'll have to buy a new GPU ? (which really sucks since I'm 14 and I don't have that much money) Or is there another solution ?
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05 Sep 2014   #13
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Trust on them for the time being, till the BSOD happens again outside of the game.

You need to not play the game in the mean time. Apparently there is no other solution.

What do you think, is it bad as a plan?
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05 Sep 2014   #14
Bassintag

Windows 7 64bit
 
 

I guess I have no other choice, too sad I can't play that game anymore I was getting pretty good ranking and wanted to start doing tournaments. Also I never got a BSOD in any other game so I don't think the GPU has a problem.
Anyway I'd like to thank you a lot for all the help you provided, I really appreciate it!

I'll probably get money for my birthday in november, I'll try to see If I can buy a decent Nvidia GPU then.
My System SpecsSystem Spec
05 Sep 2014   #15
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Quote   Quote: Originally Posted by Bassintag View Post

I'll probably get money for my birthday in november, I'll try to see If I can buy a decent Nvidia GPU then.
All the best.
My System SpecsSystem Spec
05 Sep 2014   #16
Bassintag

Windows 7 64bit
 
 

The only thing that I don't get is why does that crash only happens to some people and not everyone who owns a amd GPU? For example my little brother has the same PC and an amd GPU but he can play the game just fine.
(Sorry for asking that many questions, I know it's anoying but I'd really like to understand how that stuff works)
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05 Sep 2014   #17
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

The 0xA0000001 BSOD happens only to AMD users; but not necessarily to everybody of them.

Even some essentially identical computers work differently, and response differently. The way of usage and a bit of luck, that makes the difference.
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05 Sep 2014   #18
Bassintag

Windows 7 64bit
 
 

Ok thanks for answering, I guess I just wasn't lucky enough then :/
My System SpecsSystem Spec
05 Sep 2014   #19
Bassintag

Windows 7 64bit
 
 

Sorry, it's me again, after looking up on the internet about that bsod I found out that a lot of people are having the same issue with different games (and non-gaming related softwares) and I found that post on guru3d: FIX BSOD ATI Blue screen on atikmdag.sys solved fix - Guru3D.com Forums
Do you think that could fix the issue? I didn't want to try it right away because I don't want to break anything.
My System SpecsSystem Spec
06 Sep 2014   #20
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

It may not fix your issue, but it should not break anything.

The maximum loss it may cause is to corrupt the installed display driver. If so, you may download the driver again and install it.
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 Multiple BSODs while playing Hearthstone, error 0xa0000001




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