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Windows 7: Multiple BSODs while playing Hearthstone, error 0xa0000001

14 Aug 2014   #1
Bassintag

Windows 7 64bit
 
 
Multiple BSODs while playing Hearthstone, error 0xa0000001

Hello,
I've experienced multiple BSODs while playing hearthstone, I was first thinking that updating all my drivers should fix it but it keep crashing.
I've linked the 3 latest minidump along with the dxdiag file.
Tell me if you need any other info.
Thanks a lot for the help.

Edit: Sorry, I'm new to the forums, forgot to upload the SF Diag file


My System SpecsSystem Spec
.
14 Aug 2014   #2
Bassintag

Windows 7 64bit
 
 

Bump
My System SpecsSystem Spec
14 Aug 2014   #3
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Code:
BugCheck A0000001, {5, 0, 0, 0}

Probably caused by : atikmdag.sys ( atikmdag+28ece )

Followup: MachineOwner
---------
It is a bugcheck inherent in AMD/ATI display environment.

At first we need to see the situation with another version of the display driver applied.

Uninstall your installed latest version of the display driver.
Then clean up any possible leftover.
Then install version 13.9 WHQL only (it is a good stable one).
Let us know the situation.
My System SpecsSystem Spec
.

14 Aug 2014   #4
Bassintag

Windows 7 64bit
 
 

Thanks for the reply, just finished doing what you told me, I'll try to play the game for a bit and I'll come back to you with the results. Anyway thanks for the help!
My System SpecsSystem Spec
15 Aug 2014   #5
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Yes, you need to try to recreate the BSOD by doing the identical jobs.
My System SpecsSystem Spec
15 Aug 2014   #6
Bassintag

Windows 7 64bit
 
 

I have been playing for 2 hours without any problem, I can't tell if it is fixed since the crashes happens randomly but it's looking good
Thanks a lot!
My System SpecsSystem Spec
15 Aug 2014   #7
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Wait and observe for some more time, say two or three days. Then let us know the situation.
My System SpecsSystem Spec
03 Sep 2014   #8
Bassintag

Windows 7 64bit
 
 

Hello, it's me again, sorry to bother you but after playing for almost 2 weeks without any issues the crash happened again, I'm linking the SF Diag report.
The crash happened at the exact same time I played a minion and I was also listening to music on youtube, not sure if that matters but better tell you everything I know.
My System SpecsSystem Spec
03 Sep 2014   #9
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Code:
..........
*** WARNING: Unable to verify timestamp for atikmdag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmdag.sys
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck A0000001, {5, 0, 0, 0}

Probably caused by : atikmdag.sys ( atikmdag+258de )

Followup: MachineOwner
---------

1: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Unknown bugcheck code (a0000001)
Unknown bugcheck description
Arguments:
Arg1: 0000000000000005
Arg2: 0000000000000000
Arg3: 0000000000000000
Arg4: 0000000000000000

Debugging Details:
------------------


CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT

BUGCHECK_STR:  0xA0000001

PROCESS_NAME:  System

CURRENT_IRQL:  9

ANALYSIS_VERSION: 6.3.9600.16384 (debuggers(dbg).130821-1623) amd64fre

DPC_STACK_BASE:  FFFFF88003322FB0

LAST_CONTROL_TRANSFER:  from fffff8800f4ee8de to fffff8000347abc0

STACK_TEXT:  
fffff880`0331b808 fffff880`0f4ee8de : 00000000`a0000001 00000000`00000005 00000000`00000000 00000000`00000000 : nt!KeBugCheckEx
fffff880`0331b810 00000000`a0000001 : 00000000`00000005 00000000`00000000 00000000`00000000 00000000`00000000 : atikmdag+0x258de
fffff880`0331b818 00000000`00000005 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0xa0000001
fffff880`0331b820 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x5


STACK_COMMAND:  kb

FOLLOWUP_IP: 
atikmdag+258de
fffff880`0f4ee8de ??              ???

SYMBOL_STACK_INDEX:  1

SYMBOL_NAME:  atikmdag+258de

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: atikmdag

IMAGE_NAME:  atikmdag.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  52540dc7

FAILURE_BUCKET_ID:  X64_0xA0000001_atikmdag+258de

BUCKET_ID:  X64_0xA0000001_atikmdag+258de

ANALYSIS_SOURCE:  KM

FAILURE_ID_HASH_STRING:  km:x64_0xa0000001_atikmdag+258de

FAILURE_ID_HASH:  {c8bc73bc-9f7f-7e8b-8b23-87c76577ca7a}

Followup: MachineOwner
---------

1: kd> lmvm atikmdag
start             end                 module name
fffff880`0f4c9000 fffff880`10112000   atikmdag T (no symbols)           
    Loaded symbol image file: atikmdag.sys
    Image path: atikmdag.sys
    Image name: atikmdag.sys
    Timestamp:        Tue Oct 08 19:21:03 2013 (52540DC7)
    CheckSum:         00BFB253
    ImageSize:        00C49000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
The same issue, even with the most stable version of AMD display driver that I am aware of.

This issue is inherent with AMD display environment; the driver or the GPU.

When the issue continues irrespective of the driver version installed, it is the GPU that is throwing the issue. And it is better to replace the GPU.

But if you want, you may consult with AMD about this issue, too.

Lately I am seeing that a great number of AMD users are suffering from this very issue.
My System SpecsSystem Spec
03 Sep 2014   #10
Bassintag

Windows 7 64bit
 
 

Ok thanks for the quick reply, one last question, could it be linked with the fact that I have two monitors which don't have the same size (one is 1920*1080 and the other one is 1440*900) ?
My System SpecsSystem Spec
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