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Windows 7: Alienware Aurora 51 BSOD BCCode: 9f (newbee) PC freezes

15 Aug 2014   #1
jjr

Win 7 64bit
 
 
Alienware Aurora 51 BSOD BCCode: 9f (newbee) PC freezes

Hi,
If there is a previus posting on this please direct me to it if not please help.

I have yet to see a actual blue screen but what has been happening is that the pc just freezes up. Then I have to manally have to restart it.

It seems that this started after I set the PC to go into hibernate mode if that helps. Also probably not part of this issue the built in car reader has been flaky.....

Also getting Nividia kernel error??


Running Win7 64bit SP1

All Win updates current.

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 1033

Additional information about the problem:
BCCode: 9f
BCP1: 0000000000000003
BCP2: FFFFFA8010C5C820
BCP3: FFFFF80000B9C518
BCP4: FFFFFA8019F7C010
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1

Files that help describe the problem:
C:\Windows\Minidump\081514-101463-01.dmp
C:\Windows\Temp\WER-519576-0.sysdata.xml


My System SpecsSystem Spec
.
15 Aug 2014   #2
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Which antivirus do you actually use? Zone Alarm or Kaspersky? They share some same drivers. And the program is causing some mishaps there.
Code:
fffff800`00b9c9a8  fffff880`05779416Unable to load image \SystemRoot\system32\DRIVERS\vsdatant.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for vsdatant.sys
*** ERROR: Module load completed but symbols could not be loaded for vsdatant.sys
 vsdatant+0x17416
Driver Reference Table - vsdatant.sys
Code:
fffff800`00b9c6b8  fffff880`0a965e2aUnable to load image \SystemRoot\system32\DRIVERS\kneps.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for kneps.sys
*** ERROR: Module load completed but symbols could not be loaded for kneps.sys
 kneps+0x1e2a
Driver Reference Table - kneps.sys

Intel RST is failing, too.
Code:
fffff800`00b9c620  fffff880`01895d40Unable to load image \SystemRoot\system32\DRIVERS\iaStor.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for iaStor.sys
*** ERROR: Module load completed but symbols could not be loaded for iaStor.sys
 iaStor+0x2cd40
Get rid of intel rapid storage. First uninstall it from Control Panel > Programs and Features. Then Uninstall the driver from device manager.
  1. Right click on "my computer" icon and click "manage" on the context menu.
  2. It will open the "computer management" window.
  3. Select "Device Manager" in the left pane, It will list all the existing devices up.
  4. Expand "IDE ATA/ATAPI controllers" by clicking on the triangle in front of it.
  5. Select one Intel device item under it, right click, uninstall.
  6. Continue the process for all Intel items under "IDE ATA/ATAPI controllers"
  7. Now restart the computer. At restart, windows will auto configure the appropriate native system driver.
Broadcom NetLink (TM) Gigabit Ethernet
Code:
fffff800`00b9c600  fffff880`05cf5ca0Unable to load image \SystemRoot\system32\DRIVERS\k57nd60a.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for k57nd60a.sys
*** ERROR: Module load completed but symbols could not be loaded for k57nd60a.sys
 k57nd60a+0x48ca0
Update it from Ethernet NIC Driver Downloads | Broadcom

Also, can you update Silicon Image SiI 3132 SATALink Controller? No failure is revealed from its part, but it is extremely old.
Code:
    Image name: SI3132.sys
    Timestamp:        Thu Oct 04 00:09:29 2007 (4703E1E1)
Look at http://www.siliconimage.com/support/

If there is no feasible update; or if you think that you dont need it, best you dont use it.

Finally, Free up the startup. Windows does not need any other program to auto start with it, but the auto start programs often conflicts and causes various problems including BSODs.
  1. Click on the Start button
  2. Type “msconfig (without quotes), click the resulting link. It will open the System Configuration window.
  3. Select the “Startup” tab.
  4. Deselect all items other than the antivirus.
  5. Apply > OK
  6. Accept then restart.
Let us know the results.
My System SpecsSystem Spec
15 Aug 2014   #3
jjr

Win 7 64bit
 
 

Hi,
Im using a paid version of Zone Alarm.

Will try uninstalling the above mentioned when I get back Monday and will report back.

Many thanks!!!!


Quote   Quote: Originally Posted by Arc View Post
Which antivirus do you actually use? Zone Alarm or Kaspersky? They share some same drivers. And the program is causing some mishaps there.
Code:
fffff800`00b9c9a8  fffff880`05779416Unable to load image \SystemRoot\system32\DRIVERS\vsdatant.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for vsdatant.sys
*** ERROR: Module load completed but symbols could not be loaded for vsdatant.sys
 vsdatant+0x17416
Driver Reference Table - vsdatant.sys
Code:
fffff800`00b9c6b8  fffff880`0a965e2aUnable to load image \SystemRoot\system32\DRIVERS\kneps.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for kneps.sys
*** ERROR: Module load completed but symbols could not be loaded for kneps.sys
 kneps+0x1e2a
Driver Reference Table - kneps.sys

Intel RST is failing, too.
Code:
fffff800`00b9c620  fffff880`01895d40Unable to load image \SystemRoot\system32\DRIVERS\iaStor.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for iaStor.sys
*** ERROR: Module load completed but symbols could not be loaded for iaStor.sys
 iaStor+0x2cd40
Get rid of intel rapid storage. First uninstall it from Control Panel > Programs and Features. Then Uninstall the driver from device manager.
  1. Right click on "my computer" icon and click "manage" on the context menu.
  2. It will open the "computer management" window.
  3. Select "Device Manager" in the left pane, It will list all the existing devices up.
  4. Expand "IDE ATA/ATAPI controllers" by clicking on the triangle in front of it.
  5. Select one Intel device item under it, right click, uninstall.
  6. Continue the process for all Intel items under "IDE ATA/ATAPI controllers"
  7. Now restart the computer. At restart, windows will auto configure the appropriate native system driver.
Broadcom NetLink (TM) Gigabit Ethernet
Code:
fffff800`00b9c600  fffff880`05cf5ca0Unable to load image \SystemRoot\system32\DRIVERS\k57nd60a.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for k57nd60a.sys
*** ERROR: Module load completed but symbols could not be loaded for k57nd60a.sys
 k57nd60a+0x48ca0
Update it from Ethernet NIC Driver Downloads | Broadcom

Also, can you update Silicon Image SiI 3132 SATALink Controller? No failure is revealed from its part, but it is extremely old.
Code:
    Image name: SI3132.sys
    Timestamp:        Thu Oct 04 00:09:29 2007 (4703E1E1)
Look at http://www.siliconimage.com/support/

If there is no feasible update; or if you think that you dont need it, best you dont use it.

Finally, Free up the startup. Windows does not need any other program to auto start with it, but the auto start programs often conflicts and causes various problems including BSODs.
  1. Click on the Start button
  2. Type “msconfig (without quotes), click the resulting link. It will open the System Configuration window.
  3. Select the “Startup” tab.
  4. Deselect all items other than the antivirus.
  5. Apply > OK
  6. Accept then restart.
Let us know the results.
My System SpecsSystem Spec
.

16 Aug 2014   #4
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Its all OK. Let us know the situation whenever you can or whenever it is needed.
My System SpecsSystem Spec
18 Aug 2014   #5
jjr

Win 7 64bit
 
 

OK,
I went as far as deleting the old ITE and just restarted the pc and it auto updated it. What I do understand is the:

Broadcom NetLink (TM) Gigabit Ethernet
Code:
fffff800`00b9c600 fffff880`05cf5ca0Unable to load image \SystemRoot\system32\DRIVERS\k57nd60a.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for k57nd60a.sys
*** ERROR: Module load completed but symbols could not be loaded for k57nd60a.sys
k57nd60a+0x48ca0
Update it from Ethernet NIC Driver Downloads | Broadcom

I opened the link and I really did not understand what I was supposed to do?/ I did find a "win_b57_x64" zip download which I did save it its a folder w/o a installer in it?? I tried clicking on the "b57nd60a" , "b57nd60a" and "b57nd60a.sys"

and nothing happens so I'm doing something wrong ;-)

I was able to update the Silicon Image SiI 3132 SATALink Controller

Last I went into my "system properties" and deleted all my old old "system restores" I did have somthing like 256gb of those and that took probably half a hour to get rid of those. Then I created a new restore point.
My System SpecsSystem Spec
18 Aug 2014   #6
Layback Bear

Windows 7 Pro. 64/SP-1
 
 

If I may this can be helpful in the future.

By Brink:

System Protection - Change Disk Space Usage

**I use 5% and it works quite well with that amount.**

System Info - See Your System Specs

I will go back to watching.
My System SpecsSystem Spec
18 Aug 2014   #7
jjr

Win 7 64bit
 
 

Thank you!
My System SpecsSystem Spec
18 Aug 2014   #8
jjr

Win 7 64bit
 
 

Ran the BSOD software again please look at attached zip...
My System SpecsSystem Spec
18 Aug 2014   #9
jjr

Win 7 64bit
 
 

Hi,
Now I can get MS updates???

Getting error code 80240016

I have run the Scf/scannow as well as the Win Killbit and Win Update Diag and still no luck. At one point I was able to turn off the WuAuServ and also turn it back on. Then restarted the pc and tried the update again w/ no luck.

also tried the update with my Zone Alarm disabeled

I tried the fix and this is as far as it will let me go!

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Users\j>net stop WuAuServ
The Windows Update service is stopping.
The Windows Update service was stopped successfully.


C:\Users\j>net start WuUaServ
The service name is invalid.

More help is available by typing NET HELPMSG 2185.


C:\Users\j>

Sfc/Scannow:

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Windows\system32>sfc /scannow

Beginning system scan. This process will take some time.

Beginning verification phase of system scan.
Verification 100% complete.

Windows Resource Protection did not find any integrity violations.

C:\Windows\system32>
My System SpecsSystem Spec
18 Aug 2014   #10
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

If you cannot install the driver, follow Driver Install - Device Manager

For windows updates, try Windows Update - Reset

There is no new crash dump in the zip you uploaded in post #8.
My System SpecsSystem Spec
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 Alienware Aurora 51 BSOD BCCode: 9f (newbee) PC freezes




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