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Windows 7: Random BSOD Ntoskrnl.exe +80640 or 71f00

17 Aug 2014   #1
Marie78

Windows 7 Ultimate 64 bits
 
 
Random BSOD Ntoskrnl.exe +80640 or 71f00

Hello all,
I am trying to fix the laptop of my mother, as it started to produce random BSOD, I tried with a fresh install of Win seven 64bits with no successes. I ran a memtest 86+ during almost 3 hours with no errors, and a Prime 95 stress test more than one hour and also no errors or bsod.

I attached the dm log.

Many thanks in advance for your help.


My System SpecsSystem Spec
.
18 Aug 2014   #2
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

Welcome.

Remove Avast! and install MSE.

Microsoft Security Essentials is recommended from a strict BSOD perspective, compatibility & stability
compared to other antivirus or internet security software. It is free and lightweight:-
warning   Warning
Do not start the free trial of Malware Bytes; remember to deselect that option when prompted.


Update these drivers to their latest. Specially the display drivers.

 
Rt64win7.sys Wed Jan 26 19:34:03 2011 (4D4022CB)
Realtek RTL8168D/8111D Family PCI-E Gigabit Ethernet NIC
Driver Reference Table - Rt64win7.sys

RtsPStor.sys Mon May 30 13:50:40 2011 (4DE34C50)
Realtek PCIE CardReader Driver
Driver Reference Table - RtsPStor.sys

rtl8192Ce.sys Tue Jul 12 10:09:44 2011 (4E1BC908)
Realtek RTL8192CE Wireless LAN PCI-E NIC[br]Realtek RTL8188CE 802.11b/g/n WiFi Adapter[br]Other Realtek wifi adapters use this same driver[br]
Driver Reference Table - rtl8192Ce.sys

atikmpag.sys Wed Sep 28 15:34:53 2011 (4E82EA3D)
ATI Video driver (remove the Catalyst Control Center and only install the Display Driver)
Driver Reference Table - atikmpag.sys

atikmdag.sys Wed Sep 28 16:04:42 2011 (4E82F13A)
ATI Video driver (remove the Catalyst Control Center and only install the Display Driver)
Driver Reference Table - atikmdag.sys


Sometimes drivers remain, not completely uninstalled. Follow this tutorial for complete removal of drivers of the particular program: How to Clean Left Over Driver Files with Driver SweeperUse Revo Uninstaller to uninstall stubborn software. Opt for Advance Mode while uninstalling which allows you to remove leftover registry:-Run Disk Check on your Hard Drive for file system errors and bad sectors on it:Upload a screenshot of your hard disk using Crystal Disk Info:Make scans with the following:

Kaspersky TDSSKillerESET online scanner: Check for heating issues using Speccy or HWMonitor. Upload a screen shot with either of the tools:
My System SpecsSystem Spec
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 Random BSOD Ntoskrnl.exe +80640 or 71f00




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