BSOD 0x0000009F please advice me which driver made this

Page 1 of 2 12 LastLast

  1. psg
    Posts : 24
    windows 7 unlimate 32bit
       #1

    BSOD 0x0000009F please advice me which driver made this


    hi
    today my hp made bsod but not as usually after reboot didn't back to work
    i tried to bring it back to work, after some time i was able to boot nornally
    i read about 0x0000009F so i made now new bios from HP site F.5A and microsoft fix Windows6.1-KB2459268-x86.zip
    i'm not sure this will help for sure so please analyze my minidump for possible driver issue bsod
    dump attached
      My Computer


  2. Arc
    Posts : 35,373
    Microsoft Windows 10 Pro Insider Preview 64-bit
       #2

    Hi psg.

    The BSODs are caused by the fingerprint sensor. Better you disable it.

    Let us know the result.
    ________________________________________
    Code:
    Irp is active with 5 stacks 4 is current (= 0x88f8e2e4)
     No Mdl: No System Buffer: Thread 00000000:  Irp stack trace.  Pending has been returned
         cmd  flg cl Device   File     Completion-Context
     [  0, 0]   0  0 00000000 00000000 00000000-00000000    
    
                Args: 00000000 00000000 00000000 00000000
     [  0, 0]   0  0 00000000 00000000 00000000-00000000    
    
                Args: 00000000 00000000 00000000 00000000
     [ 16, 0]   0  0 8c2ec030 00000000 00000000-00000000    
               \Driver\usbhub
                Args: 00000000 00000000 00000000 00000000
    >[ 16, 2]   0 e1 8c2b8c00 00000000 00000000-00000000    pending
              Unable to load image \SystemRoot\system32\DRIVERS\ATSwpWDF.sys, Win32 error 0n2
    *** WARNING: Unable to verify timestamp for ATSwpWDF.sys
    *** ERROR: Module load completed but symbols could not be loaded for ATSwpWDF.sys
     \Driver\ATSwpWDF
                Args: 00000000 00000001 00000001 00000000
     [  0, 0]   0  0 00000000 00000000 00000000-88093b58    
    
                Args: 00000000 00000000 00000000 00000000
      My Computer


  3. psg
    Posts : 24
    windows 7 unlimate 32bit
    Thread Starter
       #3

    just "disable device" in manager ?
    are there better drivers for this fingerprint, from microsoft maybe?

    i made "disable" this device, but still i can see kernel driver STOPPED system32\DRIVERS\ATSwpWDF.sys
    is it mean windows will be loading this driver but will stop it after reboot?
      My Computer


  4. Arc
    Posts : 35,373
    Microsoft Windows 10 Pro Insider Preview 64-bit
       #4

    In most of the cases the fingerprint sensor is not a real requirement. Most of the users dont loss anything without it.

    My suggestion was to disable it because it is not only an unnecessary evil IMHO but also I am not getting any source of update to this thing that supports windows 7, since it is acquired by apple.
    On 27 July 2012, AuthenTec was acquired by Apple Inc. for $356M.
    In this case I really doubt that windows update may have an update to this driver. But you may definitely try.

    STOPPED means it is not allowed to load at all; but it is present in the system.
      My Computer


  5. psg
    Posts : 24
    windows 7 unlimate 32bit
    Thread Starter
       #5

    Thanks Arc for your help. Now i can't check is this driver only caused that problem because after i've got normal boot there was no other BSOD. I made disable fingerprint device in manager also by using processhacker i setup manually this driver from 'demand start' to 'disabled' status. You've right i never useed fingerprint software/device to store passwords (it's stupid) , i didn't even install software from authentec just drivers to eliminate yellow mark in manager. Maybe i'm wrong but a year ago i saw optional update in windows updates and i think i made that update. Anyway if i will get again BSOD same error i will post it here. Again thans alot for your time. By the way, could you take a look for driver WUDFRD.sys, this driver generate mi problem with one device which must operate with sim security card. Is it possible wudfrd.sys generate also same BSOD?
      My Computer


  6. Arc
    Posts : 35,373
    Microsoft Windows 10 Pro Insider Preview 64-bit
       #6

    No, wudfrd.sys does not (and cannot, too) cause a BSOD itself. Something else must be there that is causing wudfrd.sys to fail.

    You got the AuthenTec as preinstalled. It is a factory bloatware. Not useful, but increases the price. The best way to deal with such things is to follow Clean Up Factory Bloatware, with a special reference to Point #13
    13. Consider a Clean Reinstall - Factory OEM Windows 7 which is often better than getting a new computer considering how pre-installed bloatware can corrupt Windows 7 even if it's completely cleaned up.
    May be a bit time consuming, but the best way.
      My Computer


  7. psg
    Posts : 24
    windows 7 unlimate 32bit
    Thread Starter
       #7

    hi today i've got BSOD 0x00000019.
    could you check attached minidump which driver made this BSOD?
    Last edited by psg; 29 Aug 2014 at 05:16.
      My Computer


  8. Arc
    Posts : 35,373
    Microsoft Windows 10 Pro Insider Preview 64-bit
       #8

    Go to Intel Download Center. Take the Intel® Driver Update Utility and search for any possible update for Intel(R) Wireless WiFi Link 4965AGN.

    Let us know the result.
    _______________________________________
    Code:
    b4186e54  982d7fffUnable to load image \SystemRoot\system32\DRIVERS\NETwLv32.sys, Win32 error 0n2
    *** WARNING: Unable to verify timestamp for NETwLv32.sys
    *** ERROR: Module load completed but symbols could not be loaded for NETwLv32.sys
     NETwLv32+0x2c0fff
    Code:
        Image name: NETwLv32.sys
        Timestamp:        Thu Oct 07 17:41:06 2010 (4CADB8DA)
      My Computer


  9. psg
    Posts : 24
    windows 7 unlimate 32bit
    Thread Starter
       #9

    there is only this version: https://downloadcenter.intel.com/Det...?DwnldID=22116
    which i installed long time ago, i think there are no more updates for 4965AGN

    i don't know why there are two option for windows 7 for my 4965AGN wifi device, first install drivers second did nothing
    first: https://downloadcenter.intel.com/Det...?DwnldID=22116
    second: https://downloadcenter.intel.com/Det...&DwnldID=24217
      My Computer


  10. Arc
    Posts : 35,373
    Microsoft Windows 10 Pro Insider Preview 64-bit
       #10

    This is the right one. https://downloadcenter.intel.com/Det...?DwnldID=22116

    This one will update the software only, not the driver: https://downloadcenter.intel.com/Det...&DwnldID=24217

    Can you try ethernet for a test? Or any other WiFi adapter?
      My Computer


 
Page 1 of 2 12 LastLast

  Related Discussions
Our Sites
Site Links
About Us
Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

© Designer Media Ltd
All times are GMT -5. The time now is 06:25.
Find Us