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Windows 7: BSOD 0x0000009F please advice me which driver made this

18 Aug 2014   #1
psg

windows 7 unlimate 32bit
 
 
BSOD 0x0000009F please advice me which driver made this

hi
today my hp made bsod but not as usually after reboot didn't back to work
i tried to bring it back to work, after some time i was able to boot nornally
i read about 0x0000009F so i made now new bios from HP site F.5A and microsoft fix Windows6.1-KB2459268-x86.zip
i'm not sure this will help for sure so please analyze my minidump for possible driver issue bsod
dump attached


My System SpecsSystem Spec
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18 Aug 2014   #2
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Hi psg.

The BSODs are caused by the fingerprint sensor. Better you disable it.

Let us know the result.
________________________________________
Code:
Irp is active with 5 stacks 4 is current (= 0x88f8e2e4)
 No Mdl: No System Buffer: Thread 00000000:  Irp stack trace.  Pending has been returned
     cmd  flg cl Device   File     Completion-Context
 [  0, 0]   0  0 00000000 00000000 00000000-00000000    

            Args: 00000000 00000000 00000000 00000000
 [  0, 0]   0  0 00000000 00000000 00000000-00000000    

            Args: 00000000 00000000 00000000 00000000
 [ 16, 0]   0  0 8c2ec030 00000000 00000000-00000000    
           \Driver\usbhub
            Args: 00000000 00000000 00000000 00000000
>[ 16, 2]   0 e1 8c2b8c00 00000000 00000000-00000000    pending
          Unable to load image \SystemRoot\system32\DRIVERS\ATSwpWDF.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for ATSwpWDF.sys
*** ERROR: Module load completed but symbols could not be loaded for ATSwpWDF.sys
 \Driver\ATSwpWDF
            Args: 00000000 00000001 00000001 00000000
 [  0, 0]   0  0 00000000 00000000 00000000-88093b58    

            Args: 00000000 00000000 00000000 00000000
My System SpecsSystem Spec
18 Aug 2014   #3
psg

windows 7 unlimate 32bit
 
 

just "disable device" in manager ?
are there better drivers for this fingerprint, from microsoft maybe?

i made "disable" this device, but still i can see kernel driver STOPPED system32\DRIVERS\ATSwpWDF.sys
is it mean windows will be loading this driver but will stop it after reboot?
My System SpecsSystem Spec
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18 Aug 2014   #4
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

In most of the cases the fingerprint sensor is not a real requirement. Most of the users dont loss anything without it.

My suggestion was to disable it because it is not only an unnecessary evil IMHO but also I am not getting any source of update to this thing that supports windows 7, since it is acquired by apple.
Quote:
On 27 July 2012, AuthenTec was acquired by Apple Inc. for $356M.
In this case I really doubt that windows update may have an update to this driver. But you may definitely try.

STOPPED means it is not allowed to load at all; but it is present in the system.
My System SpecsSystem Spec
18 Aug 2014   #5
psg

windows 7 unlimate 32bit
 
 

Thanks Arc for your help. Now i can't check is this driver only caused that problem because after i've got normal boot there was no other BSOD. I made disable fingerprint device in manager also by using processhacker i setup manually this driver from 'demand start' to 'disabled' status. You've right i never useed fingerprint software/device to store passwords (it's stupid) , i didn't even install software from authentec just drivers to eliminate yellow mark in manager. Maybe i'm wrong but a year ago i saw optional update in windows updates and i think i made that update. Anyway if i will get again BSOD same error i will post it here. Again thans alot for your time. By the way, could you take a look for driver WUDFRD.sys, this driver generate mi problem with one device which must operate with sim security card. Is it possible wudfrd.sys generate also same BSOD?
My System SpecsSystem Spec
19 Aug 2014   #6
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

No, wudfrd.sys does not (and cannot, too) cause a BSOD itself. Something else must be there that is causing wudfrd.sys to fail.

You got the AuthenTec as preinstalled. It is a factory bloatware. Not useful, but increases the price. The best way to deal with such things is to follow Clean Up Factory Bloatware, with a special reference to Point #13
Quote:
13. Consider a Clean Reinstall - Factory OEM Windows 7 which is often better than getting a new computer considering how pre-installed bloatware can corrupt Windows 7 even if it's completely cleaned up.
May be a bit time consuming, but the best way.
My System SpecsSystem Spec
29 Aug 2014   #7
psg

windows 7 unlimate 32bit
 
 

hi today i've got BSOD 0x00000019.
could you check attached minidump which driver made this BSOD?
My System SpecsSystem Spec
29 Aug 2014   #8
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Go to Intel Download Center. Take the Intel® Driver Update Utility and search for any possible update for Intel(R) Wireless WiFi Link 4965AGN.

Let us know the result.
_______________________________________
Code:
b4186e54  982d7fffUnable to load image \SystemRoot\system32\DRIVERS\NETwLv32.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for NETwLv32.sys
*** ERROR: Module load completed but symbols could not be loaded for NETwLv32.sys
 NETwLv32+0x2c0fff
Code:
    Image name: NETwLv32.sys
    Timestamp:        Thu Oct 07 17:41:06 2010 (4CADB8DA)
My System SpecsSystem Spec
29 Aug 2014   #9
psg

windows 7 unlimate 32bit
 
 

there is only this version: https://downloadcenter.intel.com/Det...?DwnldID=22116
which i installed long time ago, i think there are no more updates for 4965AGN

i don't know why there are two option for windows 7 for my 4965AGN wifi device, first install drivers second did nothing
first: https://downloadcenter.intel.com/Det...?DwnldID=22116
second: https://downloadcenter.intel.com/Det...&DwnldID=24217
My System SpecsSystem Spec
29 Aug 2014   #10
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

This is the right one. https://downloadcenter.intel.com/Det...?DwnldID=22116

This one will update the software only, not the driver: https://downloadcenter.intel.com/Det...&DwnldID=24217

Can you try ethernet for a test? Or any other WiFi adapter?
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