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Windows 7: BSOD - 0x0F4 can't login in Windows

18 Aug 2014   #1
victorg

windows 7 home premium 64 bit
 
 
BSOD - 0x0F4 can't login in Windows

Hello,

Please excuse my ignorance, I had many computers in my life and I met the Blue Screen many, many times before but I never read the errors messages ( it was very short time! ), it always entered the windows and the problems were infrequent...

I did this also on my ASUS N73SV laptop, which I have for about 3 years, I had a few Blue Screens which I didn't gave any importance but they become more frequent lately... a while ago, a few months I think, I did a windows update, the windows installed the updates except one, sometimes ( frequently ) when I was shutting down the laptop it was saying intalling update 1 of 1 and at the beginning I let the instalation run and it took forever with no results, I once let it like this overnight and in the morning it was still installing that update... so I forced to close the laptop with a long pressing of the power button... After this 'closings' I noticed the Blue Screen appearing more frequent.

Last week my son was watching cartoons on it on the sofa and dropped the laptop, this incident is the first one like this, my laptop is in perfect condition but this incident ended up in a broken display which I changed and it worked perfectly since I made the last windows update a few days ago, on 14.08 - also on my wife's laptop! After this exact update, the next time the laptop openned with this BSOD error 0x0F4.

I tried everything: all safe modes, repairing ( it's saying 'can't autommatically repair...' ), restore ( it's not finding any restoring points or image ) but I just can't login into windows. I am searching for a solution on-line for 2, 3 days now and I was able to enter the Bitdefender Rescue Mode and scan for viruses, it found some infections ( not critical ) which it can't solve ( delete nor disinfect ), but most important that it's staying open in this mode for very long, the laptop it's not closing and I can access the partitions, it's seeing everything except sr0 (?) which I believe is cd - it's saying "Could not mount sro - no medium found".

I haven't tried the SATA cable solution, I ordered a USB-SATA cable to preventively copy all my files to other device - when it comes I'll open the laptop and try this options.

I have read many posts in this forum, how can I post a crash dump file or MSINFO32.nfo file since I can't enter windows, can I?

Any other suggestions or solutions, please? I prefer anything rather than a clean install, even if I have all windows recovery disks. ( did I mentioned that I run a WIN 7 home premium 64 bit original version on an ASUS N73S? )

Please excuse my language and the very long story, I want to provide as many information as possible and if someone needs more I'm all available!

Thank you for your time reading this and for your amiability to suggest some solution! Have a nice day!


My System SpecsSystem Spec
.
18 Aug 2014   #2
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

First boot into the BIOS. Try any other storage controller mode. Like AHCI or ATA/IDE.

If it happens the same, test the HDD using Seatools for DOS.

Let us know the result.
My System SpecsSystem Spec
21 Aug 2014   #3
victorg

windows 7 home premium 64 bit
 
 

Hi, thank you very much for your suggestions, I did everything as you told me, first solution without any result and the second one, I'm posting an image, I can't select any option, you can see the message... I believe I have to open the laptop and check the cables, isn't it?
My System SpecsSystem Spec
.

21 Aug 2014   #4
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

My System SpecsSystem Spec
22 Aug 2014   #5
victorg

windows 7 home premium 64 bit
 
 

Sorry, I thought I left on the IDE mode after the first solution test with another storage controller mode, but I didn't...

Now I ran boths short and long tests with SeaTools and I present you the results:

Any other next suggestion, please? I still haven't checked the SATA cables yet...
My System SpecsSystem Spec
22 Aug 2014   #6
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Good to know that the HDD is OK itself.

You are right, the next place to look at is the SATA cables. Check the SATA and power cables. Make it sure that those are properly seated. Apply the cables to different unused SATA ports on the motherboard. And, if you can, apply a new SATA cable.

Does it do any better?
My System SpecsSystem Spec
03 Oct 2014   #7
victorg

windows 7 home premium 64 bit
 
 

Hello,
I'm sorry for the late posting, I've been in holidays... And, also, I've been waiting for the new display to come!

When I oppened the laptop I couldn't find the sata cables or the power ones... there was only a small pice of board with the two hdd connectors attached on it, from boths slots, connected to motherboard through a connector... and is was written 'HDD TO MB' on it!

But, since I had the laptop open I though to give another look at the display, as something it felt different from the old one which I replaced... and I was right, they sent me the wrong part, with a different resolution... So, my laptop worked with this slightly different, but compatible display for a couple of days then, right after a windows update, it started this BSOD problem. Could this be a driver issue?

Of course, I removed the wrong display an have it changed, it came two days ago, I installed yesterday the good one, but the BSOD is still there!

How can I reach for the dump file if I'm not able to enter windows? Is it possible to connect my hdd to another laptop, with the sata-usb cable and look for its location in windows directory? What if I'm using DM collector or the SF Diagnostic Tool, are they gonna collect the fies from the other laptop instead of my hdd, isn't it?

If it's a drives issue, like I'm supposing, is it possible to update a driver whithout entering in windows? What about a windows update, can it be done in this conditions?

Thank you for your time and amiability!
My System SpecsSystem Spec
03 Oct 2014   #8
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

You dont need a dump file, the bugcheck code tells about the dump.

Boot into the BIOS. Try the other possible storage controller modes (AHCI/IDE/ATA) and see what happens.
My System SpecsSystem Spec
04 Oct 2014   #9
victorg

windows 7 home premium 64 bit
 
 

The same results with different storage controller modes...

The bugcheck code is the one with STOP: 0xF4, right? The next 3 code are:

0x00..3 ( Process, right? )
0xFFFFFA800BEFC060
0xFFFFFA800BEFC340
0xFFFFF800035CD270

for the last BSOD, but I noticed that with the exception of the first 2, the others are changeing with every BSOD:

0xFFFFFA800BE20B30
0xFFFFFA800BE20E10
0xFFFFF800035E1270

On the other hand, I was able to enter the Bitdefender Rescue Mode and search into the partitions, copy the dump files from the minidump to an external device. How can I upload them? I know that Arc needed them...

Anything else that I can try, please? If I can copy files to an external device, I think I can copy files on the hdd, also... does this helps at anything?
My System SpecsSystem Spec
04 Oct 2014   #10
victorg

windows 7 home premium 64 bit
 
 

Here are two dmp filesAttachment 335588

Attachment 335589
My System SpecsSystem Spec
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 BSOD - 0x0F4 can't login in Windows




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