BSOD when inserting a USB pen

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  1. Posts : 44
    Windows 7 Professional
       #1

    BSOD when inserting a USB pen


    Hi all,
    Since a few days ago I am experiencing BSOD anytime I insert a USB pen in my Windows 7 Pro 64 notebook.
    Does anyone have a solution for this?
    Thanks
    Last edited by Jorge Martins; 19 Aug 2014 at 04:05. Reason: To upload a file
      My Computer


  2. Arc
    Posts : 35,373
    Microsoft Windows 10 Pro Insider Preview 64-bit
       #2

    The zip you uploaded does not contain any crash dump.

    Follow it: Dump Files - Configure Windows to Create on BSOD
    Go to Option Two, Point 2. Download the .reg file and merge it in registry by double clicking it.

    Now wait for another BSOD. When it occurred, search the .dmp files manually in the default path: C:\Windows\Minidump or %SystemRoot%\Minidump. See if the crash dump is recorded or not (hopefully it will be recorded).Post it following the Blue Screen of Death (BSOD) Posting Instructions.

    Dont run any disc cleanup tool before you upload another zip.
      My Computer


  3. Posts : 44
    Windows 7 Professional
    Thread Starter
       #3

    Had another BSOD. Didn't use the CClenaer. Hope this time there is a crash dump file.
    Thanks
      My Computer


  4. Arc
    Posts : 35,373
    Microsoft Windows 10 Pro Insider Preview 64-bit
       #4

    Uninstall McAfee Using McAfee Removal Tool. Use Microsoft Security Essentials as your antivirus with windows inbuilt firewall, and free MBAM as the on demand scanner.

    Download, install and update those, and then run full system scans with both of them, one by one.

    Let us know the result.
    ____________________________
    Code:
    BugCheck 23, {e0107, fffff880033a72a8, fffff880033a6b00, fffff88000eab079}
    
    *** WARNING: Unable to verify timestamp for MfeEpePc.sys
    *** ERROR: Module load completed but symbols could not be loaded for MfeEpePc.sys
    Probably caused by : partmgr.sys ( partmgr!PmGlobalDispatch+69 )
    
    Followup: MachineOwner
    ---------
      My Computer


  5. Posts : 44
    Windows 7 Professional
    Thread Starter
       #5

    Hi,
    I don't have McAfee installed.
    I will do a full system scan with MSE and MBAM, and will post the result.
    Thank you.
      My Computer


  6. Posts : 44
    Windows 7 Professional
    Thread Starter
       #6

    BBAM Report attached
      My Computer


  7. Posts : 44
    Windows 7 Professional
    Thread Starter
       #7

    Result of MSE full system scan was "nothing detected".
    Concluding:
    1. Don't have McAfee installed;
    2. MBAM detected what I think it is a false positive;
    3. MSE full system scan - Cleaned.

    Can you please help me to sort this out?

    Thank you
      My Computer


  8. Posts : 44
    Windows 7 Professional
    Thread Starter
       #8

    I have found this article googling for MfeEpePc.sys:

    https://kc.mcafee.com/corporate/inde...ent&id=KB73146

    What your suggestion?
      My Computer


  9. Arc
    Posts : 35,373
    Microsoft Windows 10 Pro Insider Preview 64-bit
       #9

    Jorge Martins said:
    Hi,
    I don't have McAfee installed.
    My question is, if you dont have McAfee installed then how have you got the McAfee driver? And how can you do it as they said?
    Solution

    This issue is resolved in EEPC 6.2 Patch 1 release which is available from the McAfee Downloads site using a valid Grant Number.
    Not logical to me.

    If I have been in this situation, I would have performed a clean install.
      My Computer


  10. Posts : 44
    Windows 7 Professional
    Thread Starter
       #10

    I will McAfee Removal Tool, and will look for MfeEpePc.sys and post back the result here.
      My Computer


 
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