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Windows 7: BSOD when inserting a USB pen

19 Aug 2014   #1
Jorge Martins

Windows 7 Professional
 
 
BSOD when inserting a USB pen

Hi all,
Since a few days ago I am experiencing BSOD anytime I insert a USB pen in my Windows 7 Pro 64 notebook.
Does anyone have a solution for this?
Thanks


My System SpecsSystem Spec
.
19 Aug 2014   #2
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

The zip you uploaded does not contain any crash dump.

Follow it: Dump Files - Configure Windows to Create on BSOD
Go to Option Two, Point 2. Download the .reg file and merge it in registry by double clicking it.

Now wait for another BSOD. When it occurred, search the .dmp files manually in the default path: C:\Windows\Minidump or %SystemRoot%\Minidump. See if the crash dump is recorded or not (hopefully it will be recorded).Post it following the Blue Screen of Death (BSOD) Posting Instructions.

Dont run any disc cleanup tool before you upload another zip.
My System SpecsSystem Spec
19 Aug 2014   #3
Jorge Martins

Windows 7 Professional
 
 

Had another BSOD. Didn't use the CClenaer. Hope this time there is a crash dump file.
Thanks
My System SpecsSystem Spec
.

19 Aug 2014   #4
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Uninstall McAfee Using McAfee Removal Tool. Use Microsoft Security Essentials as your antivirus with windows inbuilt firewall, and free MBAM as the on demand scanner.

Download, install and update those, and then run full system scans with both of them, one by one.

Let us know the result.
____________________________
Code:
BugCheck 23, {e0107, fffff880033a72a8, fffff880033a6b00, fffff88000eab079}

*** WARNING: Unable to verify timestamp for MfeEpePc.sys
*** ERROR: Module load completed but symbols could not be loaded for MfeEpePc.sys
Probably caused by : partmgr.sys ( partmgr!PmGlobalDispatch+69 )

Followup: MachineOwner
---------
My System SpecsSystem Spec
20 Aug 2014   #5
Jorge Martins

Windows 7 Professional
 
 

Hi,
I don't have McAfee installed.
I will do a full system scan with MSE and MBAM, and will post the result.
Thank you.
My System SpecsSystem Spec
20 Aug 2014   #6
Jorge Martins

Windows 7 Professional
 
 

BBAM Report attached
My System SpecsSystem Spec
20 Aug 2014   #7
Jorge Martins

Windows 7 Professional
 
 

Result of MSE full system scan was "nothing detected".
Concluding:
1. Don't have McAfee installed;
2. MBAM detected what I think it is a false positive;
3. MSE full system scan - Cleaned.

Can you please help me to sort this out?

Thank you
My System SpecsSystem Spec
20 Aug 2014   #8
Jorge Martins

Windows 7 Professional
 
 

I have found this article googling for MfeEpePc.sys:

https://kc.mcafee.com/corporate/inde...ent&id=KB73146

What your suggestion?
My System SpecsSystem Spec
20 Aug 2014   #9
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Quote   Quote: Originally Posted by Jorge Martins View Post
Hi,
I don't have McAfee installed.
My question is, if you dont have McAfee installed then how have you got the McAfee driver? And how can you do it as they said?
Quote:
Solution

This issue is resolved in EEPC 6.2 Patch 1 release which is available from the McAfee Downloads site using a valid Grant Number.
Not logical to me.

If I have been in this situation, I would have performed a clean install.
My System SpecsSystem Spec
20 Aug 2014   #10
Jorge Martins

Windows 7 Professional
 
 

I will McAfee Removal Tool, and will look for MfeEpePc.sys and post back the result here.
My System SpecsSystem Spec
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 BSOD when inserting a USB pen




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