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Windows 7: BSOD Memory Management intermittently occurring

19 Aug 2014   #1
trawler78

Windows 7 Home Premium x64 SP1
 
 
BSOD Memory Management intermittently occurring

Hi all,

I'm having random BSOD events occur on this PC, I've attached the logs. I've tried a couple of things but the error still pops up from time to time, just doing normal stuff like light web browsing. I tried to resolve the issue last year by re-installing Windows but the issue persists.

One very strange thing to note is that I suspected a hardware issue with the memory after recieving the memorymanagement bsod, so I ran the latest version of MEMTEST. Straight away I got errors. I reseated the RAM modules and the errors went away - but the BSOD happen again just a few days later!

I've updated the drivers for the Graphics Card and Audio drivers - but perhaps I've missed something else?

I still suspect a hardware issue but hopefully it's something simplier than that.

UPDATE 8 hrs later New driver list after updating USB and NIC drivers.


My System SpecsSystem Spec
.
19 Aug 2014   #2
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Hi trawler78.

Test your RAM modules for possible errors.
How to Test and Diagnose RAM Issues with Memtest86+
Run memtest for at least 8 passes, preferably overnight.

If it start showing errors/red lines, stop testing. A single error is enough to determine that something is going bad there.

If it does not show any error, enable Driver Verifier to monitor the drivers.
Driver Verifier - Enable and Disable
Run Driver Verifier for 24 hours or the occurrence of the next crash, whichever is earlier.

information   Information
Why Driver Verifier:
It puts a stress on the drivers, ans so it makes the unstable drivers crash. Hopefully the driver that crashes is recorded in the memory dump.

How Can we know that DV is enabled:
It will make the system bit of slow, laggy.

warning   Warning
Before enabling DV, make it sure that you have earlier System restore points made in your computer. You can check it easily by using CCleaner looking at Tools > System Restore.

If there is no points, make a System Restore Point manually before enabling DV.

Tip   Tip

Let us know the results, with the subsequent crash dumps, if any.
____________________________________
Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 1A, {41790, fffffa8001584990, ffff, 0}

Probably caused by : ntkrnlmp.exe ( nt! ?? ::FNODOBFM::`string'+35084 )

Followup: MachineOwner
---------

3: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

MEMORY_MANAGEMENT (1a)
    # Any other values for parameter 1 must be individually examined.
Arguments:
Arg1: 0000000000041790, A page table page has been corrupted. On a 64 bit OS, parameter 2
    contains the address of the PFN for the corrupted page table page.
    On a 32 bit OS, parameter 2 contains a pointer to the number of used
    PTEs, and parameter 3 contains the number of used PTEs.
Arg2: fffffa8001584990
Arg3: 000000000000ffff
Arg4: 0000000000000000

Debugging Details:
------------------


BUGCHECK_STR:  0x1a_41790

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT

PROCESS_NAME:  svchost.exe

CURRENT_IRQL:  0

ANALYSIS_VERSION: 6.3.9600.16384 (debuggers(dbg).130821-1623) amd64fre

LAST_CONTROL_TRANSFER:  from fffff80003348d50 to fffff800032d7bc0

STACK_TEXT:  
fffff880`089e6818 fffff800`03348d50 : 00000000`0000001a 00000000`00041790 fffffa80`01584990 00000000`0000ffff : nt!KeBugCheckEx
fffff880`089e6820 fffff800`032c43df : fffffa80`00000000 00000000`554affff 00000000`00000000 00000000`00000000 : nt! ?? ::FNODOBFM::`string'+0x35084
fffff880`089e69e0 fffff800`032d6e53 : ffffffff`ffffffff 00000000`0357f408 00000000`0357f400 00000000`00008000 : nt!NtFreeVirtualMemory+0x61f
fffff880`089e6ae0 00000000`7770149a : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiSystemServiceCopyEnd+0x13
00000000`0357f3c8 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x7770149a


STACK_COMMAND:  kb

FOLLOWUP_IP: 
nt! ?? ::FNODOBFM::`string'+35084
fffff800`03348d50 cc              int     3

SYMBOL_STACK_INDEX:  1

SYMBOL_NAME:  nt! ?? ::FNODOBFM::`string'+35084

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: nt

IMAGE_NAME:  ntkrnlmp.exe

DEBUG_FLR_IMAGE_TIMESTAMP:  531590fb

IMAGE_VERSION:  6.1.7601.18409

FAILURE_BUCKET_ID:  X64_0x1a_41790_nt!_??_::FNODOBFM::_string_+35084

BUCKET_ID:  X64_0x1a_41790_nt!_??_::FNODOBFM::_string_+35084

ANALYSIS_SOURCE:  KM

FAILURE_ID_HASH_STRING:  km:x64_0x1a_41790_nt!_??_::fnodobfm::_string_+35084

FAILURE_ID_HASH:  {f6a6ed79-e275-9f8c-d5a4-3a37a32b0b4e}

Followup: MachineOwner
---------
My System SpecsSystem Spec
19 Aug 2014   #3
trawler78

Windows 7 Home Premium x64 SP1
 
 

Thanks. As I've already done an overnight run of memtest (around 11 cycles) with no errors after reseating the RAM.

I've just updated the USB and LAN drivers from the Asus support site - not sure if that will help. I'll update the original post with the new DriverList.

DriverVerifier is now running so we'll see how things go. It's about a week or so between BSOD's so could take a while.

Another thing to mention is that while this PC is new it's running an old Brother inkjet printer which has a parallel interface and is connected via a Parallel-USB adapter. To get this working properly I had to find a hacked printer spooler for this model (Brother Deskjet 720C - details here Deskjet 710/720/810/820/1000 Series printers - Patch for 64 ... - HP Support Forum - 203377).

But the BSOD has never occured while printing so not sure if it's that.
My System SpecsSystem Spec
.

20 Aug 2014   #4
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

You are suggested to run Driver Verifier.

Driver Verifier - Enable and Disable
My System SpecsSystem Spec
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 BSOD Memory Management intermittently occurring




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