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Windows 7: BSOD same operation in EA 11 after latest windows update

19 Aug 2014   #1
busfyr

Windows 7 Proffesional x64
 
 
BSOD same operation in EA 11 after latest windows update

Hi everyone,
i am having trouble working with modelling tool Enterprise Architect 11 (Build 1110) after latest windows update. I get BSOD SYSTEM_SERVICE_EXCEPTION 0x0000003B same place in application every time. I didn't have this problem before the update.

I used dm log collector.exe to grab the BSOD data. I hope you will find all the information you need in there.
Could you please point me in the direction which will solve my problem?
Thank you


My System SpecsSystem Spec
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24 Aug 2014   #2
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

The dumps are clueless, depending on your statement.

Either uninstall the installed updates or perform a system restore to an earlier point of time.

Report us for any further BSOD .
________________________________________
Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 3B, {c0000005, fffff960002c0430, fffff8800a13a860, 0}

Probably caused by : win32k.sys ( win32k!NtGdiGetPath+b0 )

Followup: MachineOwner
---------
My System SpecsSystem Spec
26 Sep 2014   #3
busfyr

Windows 7 Proffesional x64
 
 

Hi, sorry for the late reply. I have eventually performed the system restore and it solved the problem. As it resolved the problem i turned the updates off for the time of using the EA or newer version of EA beeing released.
My System SpecsSystem Spec
.

26 Sep 2014   #4
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Good news!

Let us know for any further issue.
My System SpecsSystem Spec
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 BSOD same operation in EA 11 after latest windows update




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