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Windows 7: Blue Screen while trying to play HD Video on YouTube

19 Aug 2014   #1
XadarxBlack

Windows 7 Ultimate 64-bit Service Pack 1
 
 
Blue Screen while trying to play HD Video on YouTube

ok , it start today i got 2 Blue Screen errors , some time wen the YouTube video set's on HD and the screen turns black and the blue screen appears then the PC comes back after the error and creates the dmp file , i get the blue screen wen the video is on HD i tried to avoid HD because is playing really worst , it was like 2 months since i can't play HD Videos on Youtube now i guess it got worst , after the second error i stop watching videos and made this threat

My Video card is new it's 1 year old since I bought it.
and the HDD is new to 1 year old , but the rest is 5 years old so i guess that it's time to change the PC
I intend on doing so but i need this PC to last 1 more year .


My System SpecsSystem Spec
.
19 Aug 2014   #2
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Update teh display driver to the latest. Drivers | GeForce

When done, Stress test the Graphics Card using Furmark.
Video Card - Stress Test with Furmark

Also report us the heat of the computer after a couple of hours of your normal usage. Upload a screenshot of the summery tab of Speccy. Alternatively, you can publish a Speccy snapshot too: Speccy - Publish Snapshot of your System Specs .

Let us know the results.
____________________________________
Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 116, {fffffa8001b394e0, fffff8800f16dbbc, 0, 2}

*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
Probably caused by : nvlddmkm.sys ( nvlddmkm+153bbc )

Followup: MachineOwner
---------

kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

VIDEO_TDR_FAILURE (116)
Attempt to reset the display driver and recover from timeout failed.
Arguments:
Arg1: fffffa8001b394e0, Optional pointer to internal TDR recovery context (TDR_RECOVERY_CONTEXT).
Arg2: fffff8800f16dbbc, The pointer into responsible device driver module (e.g. owner tag).
Arg3: 0000000000000000, Optional error code (NTSTATUS) of the last failed operation.
Arg4: 0000000000000002, Optional internal context dependent data.

Debugging Details:
------------------


FAULTING_IP: 
nvlddmkm+153bbc
fffff880`0f16dbbc 803d86de730000  cmp     byte ptr [nvlddmkm+0x891a49 (fffff880`0f8aba49)],0

DEFAULT_BUCKET_ID:  GRAPHICS_DRIVER_TDR_FAULT

CUSTOMER_CRASH_COUNT:  1

BUGCHECK_STR:  0x116

PROCESS_NAME:  System

CURRENT_IRQL:  0

ANALYSIS_VERSION: 6.3.9600.16384 (debuggers(dbg).130821-1623) amd64fre

STACK_TEXT:  
fffff880`02fd79c8 fffff880`0fcc0134 : 00000000`00000116 fffffa80`01b394e0 fffff880`0f16dbbc 00000000`00000000 : nt!KeBugCheckEx
fffff880`02fd79d0 fffff880`0fcbfe3e : fffff880`0f16dbbc fffffa80`01b394e0 fffffa80`036bfc00 fffffa80`036b4010 : dxgkrnl!TdrBugcheckOnTimeout+0xec
fffff880`02fd7a10 fffff880`0fd67f13 : fffffa80`01b394e0 00000000`00000000 fffffa80`036bfc00 fffffa80`036b4010 : dxgkrnl!TdrIsRecoveryRequired+0x1a2
fffff880`02fd7a40 fffff880`0fd91cf1 : 00000000`ffffffff 00000000`00028388 00000000`00000000 00000000`00000002 : dxgmms1!VidSchiReportHwHang+0x40b
fffff880`02fd7b20 fffff880`0fd90437 : 00000000`00000102 00000000`00000000 00000000`00028388 00000000`00000000 : dxgmms1!VidSchiCheckHwProgress+0x71
fffff880`02fd7b50 fffff880`0fd632d2 : ffffffff`ff676980 fffffa80`036b4010 00000000`00000000 00000000`00000000 : dxgmms1!VidSchiWaitForSchedulerEvents+0x1fb
fffff880`02fd7bf0 fffff880`0fd8fff6 : 00000000`00000000 fffffa80`0378db90 00000000`00000080 fffffa80`036b4010 : dxgmms1!VidSchiScheduleCommandToRun+0x1da
fffff880`02fd7d00 fffff800`0351b73a : 00000000`fffffc32 fffffa80`036f2060 fffffa80`01849840 fffffa80`036f2060 : dxgmms1!VidSchiWorkerThread+0xba
fffff880`02fd7d40 fffff800`032708e6 : fffff800`033fae80 fffffa80`036f2060 fffffa80`029c1640 fffff880`02f54201 : nt!PspSystemThreadStartup+0x5a
fffff880`02fd7d80 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KxStartSystemThread+0x16


STACK_COMMAND:  .bugcheck ; kb

FOLLOWUP_IP: 
nvlddmkm+153bbc
fffff880`0f16dbbc 803d86de730000  cmp     byte ptr [nvlddmkm+0x891a49 (fffff880`0f8aba49)],0

SYMBOL_NAME:  nvlddmkm+153bbc

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: nvlddmkm

IMAGE_NAME:  nvlddmkm.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  52b326bc

FAILURE_BUCKET_ID:  X64_0x116_IMAGE_nvlddmkm.sys

BUCKET_ID:  X64_0x116_IMAGE_nvlddmkm.sys

ANALYSIS_SOURCE:  KM

FAILURE_ID_HASH_STRING:  km:x64_0x116_image_nvlddmkm.sys

FAILURE_ID_HASH:  {1f9e0448-3238-5868-3678-c8e526bb1edc}

Followup: MachineOwner
---------

kd> lmvm nvlddmkm
start             end                 module name
fffff880`0f01a000 fffff880`0fc63000   nvlddmkm T (no symbols)           
    Loaded symbol image file: nvlddmkm.sys
    Image path: \SystemRoot\system32\DRIVERS\nvlddmkm.sys
    Image name: nvlddmkm.sys
    Timestamp:        Thu Dec 19 22:32:52 2013 (52B326BC)
    CheckSum:         00C19112
    ImageSize:        00C49000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
My System SpecsSystem Spec
19 Aug 2014   #3
XadarxBlack

Windows 7 Ultimate 64-bit Service Pack 1
 
 

It works , i have run a video in HD 720p on YouTube and it runs smooth, of course i will no't run HD since my PC barely holds

http://speccy.piriform.com/results/h...yHZTpeGx6o4NsL

I haven't stop my PC so this is the screenshot , since i both the Video Card that was the temperature that it run's every day .

Thanks for the Help
My System SpecsSystem Spec
.

20 Aug 2014   #4
XadarxBlack

Windows 7 Ultimate 64-bit Service Pack 1
 
 

It happen again , This time i was playing the video it set's on HD , i pause the video change to 480p and click the play , then it happen , the black screen and after the Blue screen , after the error i made the dmp report , with the last 2 dmp and the new one that got like 1 minute ago
My System SpecsSystem Spec
20 Aug 2014   #5
XadarxBlack

Windows 7 Ultimate 64-bit Service Pack 1
 
 

Can any one help me with this????
My System SpecsSystem Spec
20 Aug 2014   #6
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Same issue.

When the situation is just the same irrespective of the driver version, it is not driver but something else.

The system is not overheating, too.

Stress test the Graphics Card using Furmark.
Video Card - Stress Test with Furmark

Let us know the result.
____________________________________________
Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 116, {fffffa8001ab6310, fffff8800f1cb93c, 0, 2}

*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
Probably caused by : nvlddmkm.sys ( nvlddmkm+15393c )

Followup: MachineOwner
---------

kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

VIDEO_TDR_FAILURE (116)
Attempt to reset the display driver and recover from timeout failed.
Arguments:
Arg1: fffffa8001ab6310, Optional pointer to internal TDR recovery context (TDR_RECOVERY_CONTEXT).
Arg2: fffff8800f1cb93c, The pointer into responsible device driver module (e.g. owner tag).
Arg3: 0000000000000000, Optional error code (NTSTATUS) of the last failed operation.
Arg4: 0000000000000002, Optional internal context dependent data.

Debugging Details:
------------------


FAULTING_IP: 
nvlddmkm+15393c
fffff880`0f1cb93c 48ff256d6d7200  jmp     qword ptr [nvlddmkm+0x87a6b0 (fffff880`0f8f26b0)]

DEFAULT_BUCKET_ID:  GRAPHICS_DRIVER_TDR_FAULT

CUSTOMER_CRASH_COUNT:  1

BUGCHECK_STR:  0x116

PROCESS_NAME:  System

CURRENT_IRQL:  0

ANALYSIS_VERSION: 6.3.9600.16384 (debuggers(dbg).130821-1623) amd64fre

STACK_TEXT:  
fffff880`02fce9c8 fffff880`0fd63134 : 00000000`00000116 fffffa80`01ab6310 fffff880`0f1cb93c 00000000`00000000 : nt!KeBugCheckEx
fffff880`02fce9d0 fffff880`0fd62e3e : fffff880`0f1cb93c fffffa80`01ab6310 fffffa80`038a9d50 fffffa80`038a7410 : dxgkrnl!TdrBugcheckOnTimeout+0xec
fffff880`02fcea10 fffff880`0f00ff13 : fffffa80`01ab6310 00000000`00000000 fffffa80`038a9d50 fffffa80`038a7410 : dxgkrnl!TdrIsRecoveryRequired+0x1a2
fffff880`02fcea40 fffff880`0f039cf1 : 00000000`ffffffff 00000000`0009d258 00000000`00000000 00000000`00000002 : dxgmms1!VidSchiReportHwHang+0x40b
fffff880`02fceb20 fffff880`0f038437 : 00000000`00000102 00000000`00000000 00000000`0009d258 00000000`00000000 : dxgmms1!VidSchiCheckHwProgress+0x71
fffff880`02fceb50 fffff880`0f00b2d2 : ffffffff`ff676980 fffffa80`038a7410 00000000`00000000 00000000`00000000 : dxgmms1!VidSchiWaitForSchedulerEvents+0x1fb
fffff880`02fcebf0 fffff880`0f037ff6 : 00000000`00000000 fffffa80`01a945f0 00000000`00000080 fffffa80`038a7410 : dxgmms1!VidSchiScheduleCommandToRun+0x1da
fffff880`02fced00 fffff800`0351773a : 00000000`fffffc32 fffffa80`03904060 fffffa80`01849840 fffffa80`03904060 : dxgmms1!VidSchiWorkerThread+0xba
fffff880`02fced40 fffff800`0326c8e6 : fffff800`033f6e80 fffffa80`03904060 fffffa80`0384cb50 fffff880`02f5b201 : nt!PspSystemThreadStartup+0x5a
fffff880`02fced80 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KxStartSystemThread+0x16


STACK_COMMAND:  .bugcheck ; kb

FOLLOWUP_IP: 
nvlddmkm+15393c
fffff880`0f1cb93c 48ff256d6d7200  jmp     qword ptr [nvlddmkm+0x87a6b0 (fffff880`0f8f26b0)]

SYMBOL_NAME:  nvlddmkm+15393c

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: nvlddmkm

IMAGE_NAME:  nvlddmkm.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  53b4446a

FAILURE_BUCKET_ID:  X64_0x116_IMAGE_nvlddmkm.sys

BUCKET_ID:  X64_0x116_IMAGE_nvlddmkm.sys

ANALYSIS_SOURCE:  KM

FAILURE_ID_HASH_STRING:  km:x64_0x116_image_nvlddmkm.sys

FAILURE_ID_HASH:  {1f9e0448-3238-5868-3678-c8e526bb1edc}

Followup: MachineOwner
---------

kd> lmvm nvlddmkm
start             end                 module name
fffff880`0f078000 fffff880`0fd06000   nvlddmkm T (no symbols)           
    Loaded symbol image file: nvlddmkm.sys
    Image path: \SystemRoot\system32\DRIVERS\nvlddmkm.sys
    Image name: nvlddmkm.sys
    Timestamp:        Wed Jul 02 23:12:02 2014 (53B4446A)
    CheckSum:         00C4C7C9
    ImageSize:        00C8E000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
My System SpecsSystem Spec
20 Aug 2014   #7
XadarxBlack

Windows 7 Ultimate 64-bit Service Pack 1
 
 

I have try with Furmark it get's to 67C and it runs real bad i got the lowest score , i think my CPU is at fault almost every time it runs at 100% , or my PSU. i could try to re-install my Windows , maybe in that way it will be solved.
My System SpecsSystem Spec
20 Aug 2014   #8
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

How long you ran furmark? Can you complete the built in 15 minutes benchmark test?

If you think it is the CPU that is failing, test it.

Stress test the CPU.
Hardware - Stress Test With Prime95

But usually CPU failures are differently recorded in the crash dumps.

You cannot test the PSU unless you are an electrician. But you may apply a different PSU on a test basis.

A clean install should not help you in this issue, logically. But who knows.
My System SpecsSystem Spec
20 Aug 2014   #9
XadarxBlack

Windows 7 Ultimate 64-bit Service Pack 1
 
 

or i could get the blue screen on YouTube videos only if i use Chrome ???
I had tried with FireFox and Safari on HD with or without it runs good :/ ..... games i can run it , i will try for 15 minute but how i set it?
My System SpecsSystem Spec
20 Aug 2014   #10
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Sorry, I can say only what the crash dump says. None of the statements are of me. So I will not change my saying based on anything else.

The 15 minutes preset is there ....

Attachment 329911
My System SpecsSystem Spec
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