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Windows 7: BSOD Playing online games

19 Aug 2014   #1
Kimirron

Windows 7 Home Premium
 
 
BSOD Playing online games

Hi there.
First sorry for my bad English is not my native language.
I wear a long suffering blue screens while playing a very specific game, Dota 2.
Doing a little research I discovered that the BSOD is produced by the atikmdag.sys file.
I searched a lot but I have not found any kind of solution, I updated the graphics drivers and I've tried everything I've been seeing, but I have not managed to solve.
The BSOD occurs only playing Dota 2, any other game is fine.
I hope someone can help me.
Thank you very much for your attention.


My System SpecsSystem Spec
.
19 Aug 2014   #2
Arc

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Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

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My System SpecsSystem Spec
19 Aug 2014   #3
Kimirron

Windows 7 Home Premium
 
 

Here you have it, I think I have gone well.
My System SpecsSystem Spec
.

19 Aug 2014   #4
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Code:
BugCheck A0000001, {5, 0, 0, 0}

Probably caused by : atikmdag.sys ( atikmdag+28ece )

Followup: MachineOwner
---------
It is a custom bugcheck inherent in AMD/ATI display.

Uninstall your installed version of the display driver.
Then clean up any possible leftover.
Then install version 13.9 WHQL only.
Let us know how the computer is running.
My System SpecsSystem Spec
20 Aug 2014   #5
Kimirron

Windows 7 Home Premium
 
 

Bad news.

I followed the steps indicated and thanks to that I was able to play for several hours without any problem, even thought it was already solved, but a few minutes ago is back out the screenshot
My System SpecsSystem Spec
20 Aug 2014   #6
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Quote   Quote: Originally Posted by Kimirron View Post
but a few minutes ago is back out the screenshot
What does it mean?
My System SpecsSystem Spec
20 Aug 2014   #7
Kimirron

Windows 7 Home Premium
 
 

I mean I have to jump back to the blue screen with the same error code as before.
My System SpecsSystem Spec
20 Aug 2014   #8
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Follow post #2 again.
My System SpecsSystem Spec
20 Aug 2014   #9
Kimirron

Windows 7 Home Premium
 
 

Here you have it
My System SpecsSystem Spec
20 Aug 2014   #10
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck A0000001, {5, 0, 0, 0}

Probably caused by : atikmdag.sys ( atikmdag+258de )

Followup: MachineOwner
---------

0: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Unknown bugcheck code (a0000001)
Unknown bugcheck description
Arguments:
Arg1: 0000000000000005
Arg2: 0000000000000000
Arg3: 0000000000000000
Arg4: 0000000000000000

Debugging Details:
------------------


CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT

BUGCHECK_STR:  0xA0000001

PROCESS_NAME:  dota.exe

CURRENT_IRQL:  b

ANALYSIS_VERSION: 6.3.9600.16384 (debuggers(dbg).130821-1623) amd64fre

LAST_CONTROL_TRANSFER:  from fffff8800f07c8de to fffff80002ed2bc0

STACK_TEXT:  
fffff880`08ef36f8 fffff880`0f07c8de : 00000000`a0000001 00000000`00000005 00000000`00000000 00000000`00000000 : nt!KeBugCheckEx
fffff880`08ef3700 00000000`a0000001 : 00000000`00000005 00000000`00000000 00000000`00000000 00000000`00000000 : atikmdag+0x258de
fffff880`08ef3708 00000000`00000005 : 00000000`00000000 00000000`00000000 00000000`00000000 fffff800`02edc6f7 : 0xa0000001
fffff880`08ef3710 00000000`00000000 : 00000000`00000000 00000000`00000000 fffff800`02edc6f7 00000000`00000000 : 0x5


STACK_COMMAND:  kb

FOLLOWUP_IP: 
atikmdag+258de
fffff880`0f07c8de ??              ???

SYMBOL_STACK_INDEX:  1

SYMBOL_NAME:  atikmdag+258de

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: atikmdag

IMAGE_NAME:  atikmdag.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  52540dc7

FAILURE_BUCKET_ID:  X64_0xA0000001_atikmdag+258de

BUCKET_ID:  X64_0xA0000001_atikmdag+258de

ANALYSIS_SOURCE:  KM

FAILURE_ID_HASH_STRING:  km:x64_0xa0000001_atikmdag+258de

FAILURE_ID_HASH:  {c8bc73bc-9f7f-7e8b-8b23-87c76577ca7a}

Followup: MachineOwner
---------

0: kd> lmvm atikmdag
start             end                 module name
fffff880`0f057000 fffff880`0fca0000   atikmdag T (no symbols)           
    Loaded symbol image file: atikmdag.sys
    Image path: \SystemRoot\system32\DRIVERS\atikmdag.sys
    Image name: atikmdag.sys
    Timestamp:        Tue Oct 08 19:21:03 2013 (52540DC7)
    CheckSum:         00BFB253
    ImageSize:        00C49000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
When it occurs with multiple versions of the display driver, then it is the GPU that is throwing the issue.

You need to replace it; at least as a test basis.
My System SpecsSystem Spec
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