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Windows 7: Permanent BSOD after updating NVIDIA driver

20 Aug 2014   #1
wankoelias

Windows 7 Ultimate x64
 
 
Permanent BSOD after updating NVIDIA driver

Hello there

I currently got a few BSOD Issues on my PC. To help restrict the area of causes, this is what happened:

I got BSODs from time to time since roughly one year. They happened say every 2 weeks, 90% of them when i was playing video games (counter strike global offensive). I never took any notes of the error codes because they occured not too often and didn't bother me too much. Sometimes instead of a BSOD the audio and video would freeze and the PC didn't register any mouse or keyboard input -> reboot button on the front. This happend only while playing video games.

Two days a go i started the PC again my PC got a BSOD/froze 4 times in a row - in a time span of 15 minutes. 2 times while still on the desktop, 2 time while starting the game.

I figured, since it was almost always related to the video game, updating the graphics driver might help. I got a Geforce 8800 GTS and had the 331.65 driver version installed. Since it was outdated for almost a year i uninstalled it and started downloading the current version - 340.52. I started installing it, but windows' auto-driver-installer or smth. like that already kicked in and installed Version 334.89 - an older version.

I though, if I install a driver, i install the newest driver. So i rebooted the PC without a problem, took out the net cable, unistalled 334.89 and installed 340.52. Some parts of the software NVIDIA tried to install failed, but the driver was installed.

-------------------------------------------------------
I rebooted my PC ever since i got a BSOD right after the Windows logo.
It started off with 0x000000C5(0x00001A18, 0x00000002, 0x00000001, 0x8412B4C1)

I started in safe mode and unistalled the driver. Still a BSOD after reboot: 0xC0000005(???)
I also tried reinstalling all the other driver versions mentioned above, still a BSOD. Currently i got no NVIDIA driver installed and always get 0x0000007E(0xC0000005, ???)

I hope with this and the files attached, somebody is able to help me
Greetings, Elias


My System SpecsSystem Spec
.
20 Aug 2014   #2
essenbe

Windows 7 Enterprise X64/Windows 10 Enterprise X64/Windows 10 Pro X64/Linux Mint
 
 

wankoelias, all of your dump files are blaming the same thing. Superantispyware. I notice the driver is 4 years old. I use it myself and have no problems with it, so it culd be the driver needs updating or that it is the victim rather than the cause. For right now, I would suggest uninstalling it and see if it is the cause of your problems. You can always install a newer version later, if it is not the cause.

Code:
 lmvm SASKUTIL
start    end        module name
93d5b000 93d7d000   SASKUTIL T (no symbols)           
    Loaded symbol image file: SASKUTIL.sys
    Image path: \??\D:\Program Files\SUPERAntiSpyware\SASKUTIL.sys
    Image name: SASKUTIL.sys
    Timestamp:        Mon May 10 12:15:22 2010 (4BE83F2A)
    CheckSum:         00019609
    ImageSize:        00022000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
Next, download the driver you want to install from Latest NVIDIA ForceWare Video Drivers Windows 7 and use this method to install it. NVIDIA Drivers - Avoid Problems That will give you the cleanest install we can and not install things that are not needed. Try that and let us know how it works.
My System SpecsSystem Spec
20 Aug 2014   #3
wankoelias

Windows 7 Ultimate x64
 
 

Thanks for the quick response!

Well, i uninstalled Superantispyware with the "SUPERAntiSpyware Uninstaller Assistant (32-Bit)" and after a few seconds i was asked to reboot.
Now, after the Windows Logo at the start, the screen stayed black for about 3 seconds, then the system rebooted and launched the system recovery mode - just like before with the BSOD, except no BSOD...

I rebooted one more time normally and got the same result. I also checked in software list in safe mode and SUPERAntiSpyware was gone. Then I installed the latest NVIDIA driver according to your instructions and still the same result.

Any other suggestions what the cause can be? Do you need more dump/log files?

Btw, I cant get into safe mode with F8 because of my keyboard I think. I always have to wait out the system startup repair for a few minutes and change the bootoptions in bcdedit. Is there a way that system recovery doesnt start system repair and i can open the command shell sooner?


My System SpecsSystem Spec
.

20 Aug 2014   #4
essenbe

Windows 7 Enterprise X64/Windows 10 Enterprise X64/Windows 10 Pro X64/Linux Mint
 
 

Yes, upload the files again and also
Please fill out your System Specs

information   Information
Your System Specs will help us to help you, and doing it in this manner will make them available to all helpers in every post and keep us from hunting for them. We ask that you fill them out in as much detail as possible including Desktop or Laptop, Model number if it is an OEM computer and all components with the Manufacturer and Model number if possible.

If you will go to your last post and click the 'System Specs' in the bottom left of the post, you will find a link to update your system specs. Please fill those out in as much detail as possible, making sure to click save at the bottom of the page. If you would like to know what we would like, you can click 'My System Specs' at the bottom left of this post to see mine. If you do not know what your components are, this will help you accomplish this task. System Info - See Your System Specs
My System SpecsSystem Spec
20 Aug 2014   #5
wankoelias

Windows 7 Ultimate x64
 
 

Ok... I updated my System specs, and re-uploaded the files
My System SpecsSystem Spec
20 Aug 2014   #6
essenbe

Windows 7 Enterprise X64/Windows 10 Enterprise X64/Windows 10 Pro X64/Linux Mint
 
 

OK, so far

Code:
lmvm cdrbsdrv
start    end        module name
876d7000 876dee00   cdrbsdrv T (no symbols)           
    Loaded symbol image file: cdrbsdrv.SYS
    Image path: cdrbsdrv.SYS
    Image name: cdrbsdrv.SYS
    Timestamp:        Tue Jun 16 22:37:15 2009 (4A3864EB)
    CheckSum:         00013E19
    ImageSize:        00007E00
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
CD-ROM Filter Driver for B's Recorder GOLD by B.H.A. Corporation
No Longer Available - found on a Toshiba Win7 system 05 Jul 2010

Code:
 
lmvm dtsoftbus01
start end module name
87678000 876b8000 dtsoftbus01 T (no symbols) 
Loaded symbol image file: dtsoftbus01.sys
Image path: dtsoftbus01.sys
Image name: dtsoftbus01.sys
Timestamp: Fri Jan 13 07:45:57 2012 (4F103595)
CheckSum: 00047E04
ImageSize: 00040000
Translations: 0000.04b0 0000.04e4 0409.04b0 0409.04e4
DAEMON Tools Virtual Bus Driver. If you have Dameon Tools installed uninstall it. It is a known Cause of BSODs.

Daemon Tools, Alcohol 120% and Power Archiver Pro uses SCSI Pass Through Direct (SPTD), which is a well known cause of BSOD's.

1. Uninstall Daemon Tools.
2. Download the SPTD standalone installer and follow these steps:
- Double click the executable to open it
- Click the button shown below



If the button it is grayed out, as shown in the image, there is no more SPTD installation on your system, and you can just close the window.
My System SpecsSystem Spec
20 Aug 2014   #7
Layback Bear

Windows 7 Pro. 64/SP-1
 
 

Could this be causing any problems.

From wankoelias System Specs.

Quote:
Computer type PC/Desktop
System Manufacturer/Model Number custom built
OS Windows 7 Enterprise x84
My System SpecsSystem Spec
20 Aug 2014   #8
carwiz

Windows 7 Pro-x64
 
 

Possibly.

Product ID = 00371-838-6491933-85138

371 - Retail OEM ???
838 - Technet/MSDN/Bizspark Windows 7 Professional

Something isn't matching up.

This is what Dxdiag reports:
Windows 7 Professional 32-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.140303-2144)

Now his specs say Windows 7 Enterprise.
My System SpecsSystem Spec
21 Aug 2014   #9
wankoelias

Windows 7 Ultimate x64
 
 

Quote:
Daemon Tools, Alcohol 120% and Power Archiver Pro uses SCSI Pass Through Direct (SPTD), which is a well known cause of BSOD's.
I did what you suggested and unistalled and DT started SPTD standalone. I was asked for a reboot before i got to uinstall, so I rebooted - without safe mode....D:

The result changed once again: Now I stay for about 20 seconds on the windows logo, then the screen turns off (power lamp goes on and off as if the sceen got no signal). After half a minute I get to the normal login screen where im asked for the password.

So i log in. Windows starts loading up the desktop, but before it even gets there I get a BSOD. Unfortunately it just flashes then I get a reboot so I cant tell what the error code is.
I also tried just waiting on the login screen. After the same time as if I logged in I get the same flashing BSOD...

The critical thing now is: Since the PC wont register all keystrokes while starting up im UNABLE TO GET INTO SAVE MODE. Unless anybody here has a better Idea, I think ill have to get a PS2 keyboard from somewhere...
My System SpecsSystem Spec
21 Aug 2014   #10
essenbe

Windows 7 Enterprise X64/Windows 10 Enterprise X64/Windows 10 Pro X64/Linux Mint
 
 

Any USB keyboard should work. Shut completely down. On startup start tapping F8 as soon as you see the computer starting, don't wait for the manufacturers logo, start tapping before that. I have that issue too with an Asus Mobo. In Asus infinite wisdom, they decided to make F8 the one time boot menu key. So, to get into safe mode I have to start from a cold boot and immediately start tapping F8. It works fine. If I wait for the Asus ROG logo, I'll get the one time boot menu. Try that and see if you have any luck.
My System SpecsSystem Spec
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