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Windows 7: BSOD happens randomly after no computer use for one month

06 Sep 2014   #21
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

All the different issues, every time.
Code:
BugCheck 50, {fffffa8027765818, 1, fffff8800402112b, 2}


Could not read faulting driver name
Probably caused by : dxgmms1.sys ( dxgmms1!VIDMM_GLOBAL::ReferenceAllocationForSubmission+a3 )

Followup: MachineOwner
---------
RAM is the primary suspect for such irrational behavior of crashes. But as you said the test resulted free from errors, we have to go with you.

Test some other hardware.

Stress test the Graphics Card using Furmark.
Video Card - Stress Test with Furmark

Stress test the CPU.
Hardware - Stress Test With Prime95

Check if the Power Supply Unit (PSU) supplying adequate power to the computer or not.
eXtreme Power Supply Calculator
Also let us know the the wattage of the PSU. Important to know, as it is an old branded desktop.

Is the computer hot? Report us the heat of the computer after a couple of hours of your normal usage. Upload a screenshot of the summery tab of Speccy. Alternatively, you can publish a Speccy snapshot too: Speccy - Publish Snapshot of your System Specs .

Let us know the results.


My System SpecsSystem Spec
.
10 Sep 2014   #22
jbro212

Windows 7 Home Premium 64bit
 
 

Speccy published snapshot - http://speccy.piriform.com/results/6...bMvHNCi2FNKkvs

Furmark ran for 15 minutes, peak temperature for GPU was 87 degrees celsius. I took a screen shot if you need other info.

Haven't tested PSU or stress tested CPU yet. I think stress testing the CPU might make it explode.

So yeah, I didn't know my computer was overheating this much. Is this why I'm BSODing so much? Also how can I fix this?
My System SpecsSystem Spec
10 Sep 2014   #23
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Quote   Quote: Originally Posted by jbro212 View Post

Haven't tested PSU or stress tested CPU yet. I think stress testing the CPU might make it explode.
Yeah .... that is possible.
Attachment 332742
Open the computer. Clean the inside very carefully, without breaking anything. Clean all the air vents and fan grills so that it can blow the hot air out efficiently. While re-seating the computer, apply new thermal paste to the CPU.



It will control the heat there.

If you cannot do it yourself, get it done by some technician. But this is a must and should be your first priority.

Let us know the situation after applying new thermal paste.
My System SpecsSystem Spec
.

15 Sep 2014   #24
rawzza

Windows 7 Ultimate x64
 
 
BSOD could be caused by a nasty little Tool Bar

Hi, I've been having a few BSODs similar to above posts.
Driver verifier is on to help me sort out the BSODs I've been having.
The dump file suggests that the BSOD was caused by avast. This maybe in part true. I was going to uninstall avast when I noticed "browsercleanup" in the avast program folder. I thought it was worth a shot. My previous 2 crashes had occurred as I opened up chrome and yet avast was blamed.

I opened browsercleanup and discovered an unknown toolbar that hadn't been showing up in my browser settings. Hmm devious little thing. Removed it with the cleanup tool. I did not uninstall avast.

All seems well upon restart.
My System SpecsSystem Spec
16 Sep 2014   #25
jbro212

Windows 7 Home Premium 64bit
 
 

Since my last post, I have reformatted my computer. Still experiencing BSODs. At this point I'm going to assume it's hardware failure.

@Arc
Still haven't gotten the thermal paste, been busy recently, will update when I get it. Using a laptop as replacement in the meantime.
My System SpecsSystem Spec
16 Sep 2014   #26
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Quote   Quote: Originally Posted by jbro212 View Post
@Arc
Still haven't gotten the thermal paste, been busy recently, will update when I get it. Using a laptop as replacement in the meantime.
Some good need of life makes all us busy.

Dont use the computer much more before the thermal paste is renewed. The heat may cause damage to any other part.

When done, let us see another Speccy screenshot; also let us know how the computer is running.
My System SpecsSystem Spec
05 Oct 2014   #27
jbro212

Windows 7 Home Premium 64bit
 
 

Finally got the thermal paste today. The one I used was the Zalman ZM-STG1 Super Grease. I also cleaned the dust out of the heatsink. Unfortunately, Speccy is still showing high temperatures. Idle temperature is around 56 Celsius, while light usage such as using browser goes up to 60. Screenshot: http://speccy.piriform.com/results/d...y2N3tV73rtyRud

Also have another blue screen that happened today after not using the computer for awhile.

Edit: For clarity, blue screens are happening after I applied the thermal paste.
My System SpecsSystem Spec
10 Oct 2014   #28
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Somehow I lost my subscription from this thread. That is why I missed it.

I hope you cleaned all the air vents and fan grills, so that the computer can blow the hot air out efficiently?

This computer is almost 5 years old, and a branded dell desktop. The branded desktops have the CASE that is not very sufficient specious. Those are usually of a congested build. So those are not heat efficient.

PLUS, the PSU of a branded desktop is never sufficient. Can you let us know about its wattage?

IMHO a bigger case and a new cooler may manage the heat issue there. But I am not the right person to say about the hardware. I will ask some hardware expert to review this case. I will be under subscription, if any more bugcheck analysis is needed.
My System SpecsSystem Spec
10 Oct 2014   #29
essenbe

Windows 7 Enterprise X64/Windows 10 Enterprise X64/Windows 10 Pro X64/Linux Mint
 
 

Could I ask what type of Dell case you have? Is it one of the very narrow cases? Arc was right, as usual, about OEM cases and hardware. There are 2 things to know about OEM Machines. They use the cheapest parts they can to build a computer and they rarely have even sufficient air flow. They always use the standard OEM cooler, which does no ever work well. May I as what method you used to put the thermal paste on? Applying thermal paste is more of an art than a science. Many people believe that if a little is good, more is better. That is absolutely not true. When you start putting it on and look and say, 'that's not quite enough', that is when you have the right amount. Arc is also correct t in an aftermarket cooler is much better, but with OEM cases, you need to be sure the cooler will fit the case. This will give you some idea of how to apply thermal paste, plus you need as many intake fans as you can put in the case.

My System SpecsSystem Spec
11 Oct 2014   #30
jbro212

Windows 7 Home Premium 64bit
 
 

I am using the case that came with the Dell Inspiron 545, so the OEM one. I didn't know that could cause problems. As for the PSU, 3 years ago I replaced it with the Corsair CX430, which is 430W I believe.

As for the way I applied the thermal paste, I used the brush that came with the thermal paste and applied as even of a layer as possible.
My System SpecsSystem Spec
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 BSOD happens randomly after no computer use for one month




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