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Windows 7: Bsod problem bad_pool_header stop :0x00000019

22 Aug 2014   #1
mark019

Windows 7 Ultimate x32 bit
 
 
Bsod problem bad_pool_header stop :0x00000019

Hello to everyone

I am new here.
I'm getting a BSOD problem while opening my wireless network connection or setting up the adhoc network connection or trying to configure my network device on my laptop this problem occur to me many times but I dont know how to solve this problem.

Thanks in advance for the help


My System SpecsSystem Spec
.
22 Aug 2014   #2
essenbe

Windows 7 Enterprise X64/Windows 10 Enterprise X64/Windows 10 Pro X64/Linux Mint
 
 

mark019, both dump files list a Windows update as being the cause and specifically list Malwarebytes driver as not eing able to load.

Please open a elevated command prompt ( click start, type cmd in the search box, right click on the cmd entry and select run as administrator) in the black box that opens, copy/paste sfc /scannow. If you decide to type it, notice the space between the sfc and the /. It is a system file checker which will scan your system files and attempt to correct any missing or corrupt files. What we want are the results to say windows found no integrity violations. If it says files were found but could not be repaired, close the box, reboot and run it again, after opening the administrative command prompt. You may have to reboot and run it three times for it to repair all system files. If it can't repair them after 3 reboots, let us know.
Also, please run these

Scan with Kaspersky TDSSKiller:
Anti-rootkit utility TDSSKiller

ESET online scanner:
Free Virus Scan | Online Virus Scanner from ESET
My System SpecsSystem Spec
22 Aug 2014   #3
mark019

Windows 7 Ultimate x32 bit
 
 

Hello sir thanks for the reply I am currently doing what you suggested right now...
I have an antivirus MSE and Malwarebytes do I need to disable this two to use Kaspersky and ESET?
My System SpecsSystem Spec
.

22 Aug 2014   #4
essenbe

Windows 7 Enterprise X64/Windows 10 Enterprise X64/Windows 10 Pro X64/Linux Mint
 
 

I don't believe so. I think it will run anyway, If it wont run, disable them, but I doubt you will have to.
My System SpecsSystem Spec
22 Aug 2014   #5
mark019

Windows 7 Ultimate x32 bit
 
 

the result of sfc scan is : Windows Resource Protection did not find any integrity violations.

kaspersky and esset : 0 virus detected
My System SpecsSystem Spec
22 Aug 2014   #6
essenbe

Windows 7 Enterprise X64/Windows 10 Enterprise X64/Windows 10 Pro X64/Linux Mint
 
 

Be sure to make a restore point before enabling Driver verifier.

Enable driver verifier but only enable the options: Standard settings and IRP logging step 3.

Enable Driver Verifier to monitor the drivers. Follow this Tutorial for instructions:
Driver Verifier -Enable and Disable
Run Driver Verifier for 24 hours or the occurrence of the next crash, whichever is earlier.

information   Information
We use Driver Verifier as it puts a stress on the drivers, and so it makes the unstable drivers crash. This should flag the driver responsible in the dump file.
It

Driver Verifier will make the system laggy, this is normal so don't worry.

Before enabling DV, make sure that you have earlier System restore points made in your computer. make a System Restore Point Manually

If there are no points, make one
My System SpecsSystem Spec
23 Aug 2014   #7
mark019

Windows 7 Ultimate x32 bit
 
 

Good Day sir,

This is the new dump files result after I run driver verifier and BSOD occured in my laptop .....

Thanks for the help...
My System SpecsSystem Spec
23 Aug 2014   #8
essenbe

Windows 7 Enterprise X64/Windows 10 Enterprise X64/Windows 10 Pro X64/Linux Mint
 
 

Mark, where did you get the Windows Ultimate DVD you are using?
My System SpecsSystem Spec
23 Aug 2014   #9
mark019

Windows 7 Ultimate x32 bit
 
 

I don't know sir,
I'm not the first owner of this laptop it's own first by my brother and he gave it to me like this I didn't reformat it or install driver on it......
My System SpecsSystem Spec
23 Aug 2014   #10
essenbe

Windows 7 Enterprise X64/Windows 10 Enterprise X64/Windows 10 Pro X64/Linux Mint
 
 

Well, here's the problem Mark. Every dump file you have shows exactly the same thing, with the exception of one. They all show Windows System files being the cause of the BSODs. That is not possible unless the system files have been tampered with, are corrupt, which can happen, or the installation media was bad. You ran the sfc /scannow which scans the system files and it said there was no integrity violations.

I'm going to ask you to do a few things for me. Some are very time consuming but necessary. First, go to device manager, (click start, type device manager and click on the device manager that appears) click the arrow next to disk drives and tell me the make and model of the drive it lists. That web site should have a diagnostic test. Try to get the one for DOS and run the long and the short test. If you can't find it, try to use Seagate's Seatools . Extract it and use windows disk image burner or any image burner you have and burn it to a CD drive. Then boot from the CD drive and run the tests.

Also
Please Run Memtest86+

information   Information
Please download from this site only http://www.memtest.org/ in the middle of the page are the Download links, you can download the ISO.zip or the Auto USB Flash Drive installer.zip

Extract the Zip file. If you chose the ISO image, burn it to a CD using Windows Disk Image Burner or any Image burner you may have. If you downloaded the Auto USB installer, extract it, insert your USB 2.0 Flash Drive and take note of the drive letter. Run the installer, select the Flash Drive Letter, check the format box and press next. It will install memtest86+ to a flash drive. You can use either V4.20 or V5.01. Boot from your selected media. If you use V5.01 it will tell you to press certain buttons at the start, please press no buttons. The test will begin on it's own and continue to run until you stop it. It needs to run for 8 complete passes or until you receive an error. If you receive an error, stop the test. Even 1 error is a fail. Each pass tests a different part of the ram and each of the 10 tests in each pass tests something different. It takes a minimum of 8 passes to completely test the ram, more passes are better. It is quite a long test and will take several hours depending on how much ram you have. Due to the time length it is best to run overnight. If you have any questions, please do not hesitate to ask.

There should be a sticker on your laptop from Lenovo and Microsoft telling you the OS type and the activation code. Please tell me what it says but don't tell me the activation code. It will usually be on the bottom of the laptop. What version of Windows does it say?

Let me know the results of those tests please.
My System SpecsSystem Spec
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 Bsod problem bad_pool_header stop :0x00000019




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