Windows 7 Forums

Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: BSOD SYSTEM_SERVICE_EXCEPTION 0x0000003B ntoskrnl.exe+74540 Windows 7

22 Aug 2014   #1
JustRelaxASC

Windows 7 Ultimate x64
 
 
BSOD SYSTEM_SERVICE_EXCEPTION 0x0000003B ntoskrnl.exe+74540 Windows 7

First of all, hello everyone
So in the past 2 months I've been having some serious(?) issues with my PC, I've been posting to whole bunch of different forums and yet, no one could help me.
This was like a month ago: BSOD ntoskrnl.exe Windows 7 [Solved] - Memory - Memory , everyone was saying it was bad RAM and stuff so I changed out my RAM, Graphics Card, and my PSU, hoping it will fix stuff.. but no.
Here I am still having issues,
My PC was taken to service and they couldn't fix it either... (I mean they were telling me it's fixed, but obviously it isn't)
So now my PC often (every day, once or few times) gets BSODs and sometimes just randomly restarts without any warning (BSOD, or any kind of message), it sometimes just freezes and there is nothing I can do but restart it on button, it happens when im playing games and then there is some noise (I suppose it's a continuous loop of the last sound that was playing before it freezed) and sometimes it just freezes while it's in idle and no one is using it, so when I come back I just see I can't move my mouse and then I restart it. It also happens when I am sometimes listening music on YouTube.. (so the anoying noise is there aswell)
The new RAM is tested with memtest86 and some other memory testing tool for 24h and it came up with no errors. The clean install of Windows has been done a few times and problems persisted.
Some times it BSODs and fails to dump it so I can not see it in Minidump folder.
The BSOD that happens most often is SYSTEM_SERVICE_EXCEPTION 0x0000003B, and then there is 0x0000007E with nothing above (the place where it should say something like SYSTEM_SERVICE_EXCEPTION), I got that BSOD captured with my phone but it didn't dump the crash so.. yeah, and then there is 0x0000001E also not dumped and with nothing above.
Attachment 330231


My System SpecsSystem Spec
.
24 Aug 2014   #2
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Hi JustRelaxASC.

Test your RAM modules for possible errors.
How to Test and Diagnose RAM Issues with Memtest86+
Run memtest for at least 8 passes, preferably overnight.

If it start showing errors/red lines, stop testing. A single error is enough to determine that something is going bad there.

If it does not show any error, enable Driver Verifier to monitor the drivers.
Driver Verifier - Enable and Disable
Run Driver Verifier for 24 hours or the occurrence of the next crash, whichever is earlier.

information   Information
Why Driver Verifier:
It puts a stress on the drivers, ans so it makes the unstable drivers crash. Hopefully the driver that crashes is recorded in the memory dump.

How Can we know that DV is enabled:
It will make the system bit of slow, laggy.

warning   Warning
Before enabling DV, make it sure that you have earlier System restore points made in your computer. You can check it easily by using CCleaner looking at Tools > System Restore.

If there is no points, make a System Restore Point manually before enabling DV.

Tip   Tip

Let us know the results, with the subsequent crash dumps, if any.
_______________________________________
Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 3B, {c0000005, fffff80002d346aa, fffff88009a9f980, 0}

Probably caused by : ntkrnlmp.exe ( nt! ?? ::FNODOBFM::`string'+29a8a )

Followup: MachineOwner
---------

0: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

SYSTEM_SERVICE_EXCEPTION (3b)
An exception happened while executing a system service routine.
Arguments:
Arg1: 00000000c0000005, Exception code that caused the bugcheck
Arg2: fffff80002d346aa, Address of the instruction which caused the bugcheck
Arg3: fffff88009a9f980, Address of the context record for the exception that caused the bugcheck
Arg4: 0000000000000000, zero.

Debugging Details:
------------------


EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.

FAULTING_IP: 
nt! ?? ::FNODOBFM::`string'+29a8a
fffff800`02d346aa 4d8b7d00        mov     r15,qword ptr [r13]

CONTEXT:  fffff88009a9f980 -- (.cxr 0xfffff88009a9f980;r)
rax=0000000000000010 rbx=0000000000000060 rcx=0000000000000002
rdx=000000000000001a rsi=00fff8a0027d00e0 rdi=000000000000000c
rip=fffff80002d346aa rsp=fffff88009aa0360 rbp=fffff88009aa0620
 r8=000000000000000c  r9=fffffa8009964b50 r10=000000000000000f
r11=01d0000162b0f921 r12=fffffa8009a65630 r13=00000280099ece90
r14=0000000fffffffff r15=fffffa80099ece10
iopl=0         nv up ei pl nz ac po nc
cs=0010  ss=0018  ds=002b  es=002b  fs=0053  gs=002b             efl=00010216
nt! ?? ::FNODOBFM::`string'+0x29a8a:
fffff800`02d346aa 4d8b7d00        mov     r15,qword ptr [r13] ds:002b:00000280`099ece90=????????????????
Last set context:
rax=0000000000000010 rbx=0000000000000060 rcx=0000000000000002
rdx=000000000000001a rsi=00fff8a0027d00e0 rdi=000000000000000c
rip=fffff80002d346aa rsp=fffff88009aa0360 rbp=fffff88009aa0620
 r8=000000000000000c  r9=fffffa8009964b50 r10=000000000000000f
r11=01d0000162b0f921 r12=fffffa8009a65630 r13=00000280099ece90
r14=0000000fffffffff r15=fffffa80099ece10
iopl=0         nv up ei pl nz ac po nc
cs=0010  ss=0018  ds=002b  es=002b  fs=0053  gs=002b             efl=00010216
nt! ?? ::FNODOBFM::`string'+0x29a8a:
fffff800`02d346aa 4d8b7d00        mov     r15,qword ptr [r13] ds:002b:00000280`099ece90=????????????????
Resetting default scope

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT

BUGCHECK_STR:  0x3B

PROCESS_NAME:  ekrn.exe

CURRENT_IRQL:  0

ANALYSIS_VERSION: 6.3.9600.16384 (debuggers(dbg).130821-1623) amd64fre

LAST_CONTROL_TRANSFER:  from 0000000000000000 to fffff80002d346aa

STACK_TEXT:  
fffff880`09aa0360 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt! ?? ::FNODOBFM::`string'+0x29a8a


FOLLOWUP_IP: 
nt! ?? ::FNODOBFM::`string'+29a8a
fffff800`02d346aa 4d8b7d00        mov     r15,qword ptr [r13]

SYMBOL_STACK_INDEX:  0

SYMBOL_NAME:  nt! ?? ::FNODOBFM::`string'+29a8a

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: nt

IMAGE_NAME:  ntkrnlmp.exe

DEBUG_FLR_IMAGE_TIMESTAMP:  5315a462

IMAGE_VERSION:  6.1.7601.22616

STACK_COMMAND:  .cxr 0xfffff88009a9f980 ; kb

FAILURE_BUCKET_ID:  X64_0x3B_nt!_??_::FNODOBFM::_string_+29a8a

BUCKET_ID:  X64_0x3B_nt!_??_::FNODOBFM::_string_+29a8a

ANALYSIS_SOURCE:  KM

FAILURE_ID_HASH_STRING:  km:x64_0x3b_nt!_??_::fnodobfm::_string_+29a8a

FAILURE_ID_HASH:  {5740a445-95fb-a015-e15a-0c437f615410}

Followup: MachineOwner
---------
My System SpecsSystem Spec
24 Aug 2014   #3
JustRelaxASC

Windows 7 Ultimate x64
 
 

I already mentioned above: "The new RAM is tested with memtest86 and some other memory testing tool for 24h and it came up with no errors."
I will do the Driver Verifier and post later.
My System SpecsSystem Spec
.

24 Aug 2014   #4
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Quote   Quote: Originally Posted by JustRelaxASC View Post
I already mentioned above: "The new RAM is tested with memtest86 and some other memory testing tool for 24h and it came up with no errors."
I will do the Driver Verifier and post later.
Read what is suggested.

You are suggested to test RAM with memtest86+.

Rest is on you.
My System SpecsSystem Spec
24 Aug 2014   #5
JustRelaxASC

Windows 7 Ultimate x64
 
 

Quote   Quote: Originally Posted by Arc View Post
Quote   Quote: Originally Posted by JustRelaxASC View Post
I already mentioned above: "The new RAM is tested with memtest86 and some other memory testing tool for 24h and it came up with no errors."
I will do the Driver Verifier and post later.
Read what is suggested.

You are suggested to test RAM with memtest86+.

Rest is on you.
Oh, I am sorry I didn't notice..
But what's the actual difference between the 2?

EDIT: Also the guide to testing with memtest86+ you posted I noticed it says try swapping out slots and stuff and that some motherboards are very specific for the way you put your RAM sticks, but the thing is I can not put them in any other slots since HyperXBeasts have very big heat spreaders and my cooler is also huge so they just can not fit in the first 2 slots, I wanted to ask if I can change the rotation of cooler since I see the fan is deatachable from the huge metal thing (heat spreder?) so I can put it to blow the other way? I will maybe post a pic later of what I am talking about so you can see what I am talking about better.


EDIT: I can not manage to boot from usb with memtest86+ on it, it always says "Missing operating system"
My System SpecsSystem Spec
28 Aug 2014   #6
JustRelaxASC

Windows 7 Ultimate x64
 
 

So I won't be getting further help?
My System SpecsSystem Spec
28 Aug 2014   #7
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Quote   Quote: Originally Posted by JustRelaxASC View Post
So I won't be getting further help?
After reporting the result of the suggestion that is already given.

There are other ways to run memtest86+. Read the guide.

My System SpecsSystem Spec
28 Aug 2014   #8
JustRelaxASC

Windows 7 Ultimate x64
 
 

Quote   Quote: Originally Posted by Arc View Post
Quote   Quote: Originally Posted by JustRelaxASC View Post
So I won't be getting further help?
After reporting the result of the suggestion that is already given.

There are other ways to run memtest86+. Read the guide.

I did everything as shown in video, still "Missing operating system"
My System SpecsSystem Spec
28 Aug 2014   #9
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

It should not be, if you have chosen the right version to download.

Then there is another option. A bootable CD.
My System SpecsSystem Spec
28 Aug 2014   #10
JustRelaxASC

Windows 7 Ultimate x64
 
 

Quote   Quote: Originally Posted by Arc View Post
It should not be, if you have chosen the right version to download.

Then there is another option. A bootable CD.
Well I tried these two.

At the moment I do not have a CD, so that'll have to wait.
Altho I do not think there's anything wrong with RAMs since normal memtes86 with 6 passes doesn't come up with errors.
My System SpecsSystem Spec
Reply

 BSOD SYSTEM_SERVICE_EXCEPTION 0x0000003B ntoskrnl.exe+74540 Windows 7




Thread Tools Search this Thread
Search this Thread:

Advanced Search




Similar help and support threads
Thread Forum
BSOD driver_power_state_failure ntoskrnl.exe+74540
Hi experts I'm having BSODs driver_power_state_failure around once a week since many months ; I've not been able to find a culprit driver, so I'm asking your help by sending the SF diagnostic tool's files, with the last 2 partial minidumps - which look quite similar (I had other ones with some...
BSOD Help and Support
BSOD , System_Service_Exception, 0x0000003b
Hi Recently my pc has been BSOD quit frequently for the past week all with the same bug check code i have a feeling that it is a hardware fault either RAM or Motherboard slot related and will begin a mem test check once i can burn a cd to boot , i was wondering if someone could take a look at...
BSOD Help and Support
BSOD on Wake: ntoskrnl.exe SYSTEM_SERVICE_EXCEPTION 0x0000003b
Hi everyone, I found this forum by googling "BSOD after sleep". I've lurked for about a week trying to solve my problem by reading other similar posts. Though I've followed a lot of the steps I've seen here, nothing seems to be clearing up my BSODs. I've attached the appropriate zip file, and...
BSOD Help and Support
BSOD - SYSTEM_SERVICE_EXCEPTION - ntoskrnl.exe+75c00 - 0x0000003b
Hello Had this problem for awhile now reinstalled windows for a 3rd time in 3 days. Things ive tried so far: Removed & Reseated gfx card Downgraded to 310.90 nvidia driver Reinstalled windows 7 Reinstalled the drivers from my motherboards website
BSOD Help and Support
BSOD SYSTEM_SERVICE_EXCEPTION 0x0000003b
Iíve had a few BSODs lately on my Acer 8920G laptop. However, sometimes the PC can run 7 days straight with no reboot and without any BSODs. Iím really not sure how to read the log and dmp files so I signed up here to be able to post and hopefully to get your help - I could really use some help...
BSOD Help and Support
BSOD: SYSTEM_SERVICE_EXCEPTION ntoskrnl.exe 0x0000003b
Got my very first BSOD on a brand new system that is just a few months old! doh! Would appreciate any and all help to make it the last. Thank you! Using BlueScreenView from NirSoft shows: Dump File 102411-20841-01.dmp Crash Time
BSOD Help and Support


Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

© Designer Media Ltd

All times are GMT -5. The time now is 15:33.

Twitter Facebook Google+



Windows 7 Forums

Seven Forums Android App Seven Forums IOS App