Bsod (irql_gt_zero_at_system_service )


  1. Posts : 2
    Windows 7 Home Premium 64bit.
       #1

    Bsod (irql_gt_zero_at_system_service )


    Hi

    My desktop running Windows 7 64bits with SP1 crashed 3 times with a beautiful blue screenwith the message IRQL_GT_ZERO_AT_SYSTEM_SERVICE. You will find enclosed the messages given by whocrashed.
    Any information ?

    Thanks by advance
    Code:
     
    -------------------------------------------------------------------------------- 
    Crash Dump Analysis 
    -------------------------------------------------------------------------------- 
     
    Crash dump directory: C:\Windows\Minidump 
     
    Crash dumps are enabled on your computer. 
     
    On Sat 23/08/2014 05:42:16 GMT your computer crashed 
    crash dump file: C:\Windows\Minidump\082314-77719-01.dmp 
    This was probably caused by the following module: ntoskrnl.exe (nt+0x75BC0) 
    Bugcheck code: 0x4A (0x76D5132A, 0x2, 0x0, 0xFFFFF88005D51B60) 
    Error: IRQL_GT_ZERO_AT_SYSTEM_SERVICE 
    file path: C:\Windows\system32\ntoskrnl.exe 
    product: Microsoftฎ Windowsฎ Operating System 
    company: Microsoft Corporation 
    description: NT Kernel & System 
    Bug check description: This indicates that a thread is returning to user mode from a system call when its IRQL is still above PASSIVE_LEVEL. 
    The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time. 
     
     
     
    On Fri 22/08/2014 13:51:11 GMT your computer crashed 
    crash dump file: C:\Windows\Minidump\082214-57642-01.dmp 
    This was probably caused by the following module: ntoskrnl.exe (nt+0x75BC0) 
    Bugcheck code: 0x4A (0x7729132A, 0x2, 0x0, 0xFFFFF88009C58B60) 
    Error: IRQL_GT_ZERO_AT_SYSTEM_SERVICE 
    file path: C:\Windows\system32\ntoskrnl.exe 
    product: Microsoftฎ Windowsฎ Operating System 
    company: Microsoft Corporation 
    description: NT Kernel & System 
    Bug check description: This indicates that a thread is returning to user mode from a system call when its IRQL is still above PASSIVE_LEVEL. 
    The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time. 
     
     
     
    On Thu 21/08/2014 23:39:17 GMT your computer crashed 
    crash dump file: C:\Windows\Minidump\082214-29359-01.dmp 
    This was probably caused by the following module: ntoskrnl.exe (nt+0x75BC0) 
    Bugcheck code: 0x4A (0x7729132A, 0x2, 0x0, 0xFFFFF8800CFCBB60) 
    Error: IRQL_GT_ZERO_AT_SYSTEM_SERVICE 
    file path: C:\Windows\system32\ntoskrnl.exe 
    product: Microsoftฎ Windowsฎ Operating System 
    company: Microsoft Corporation 
    description: NT Kernel & System 
    Bug check description: This indicates that a thread is returning to user mode from a system call when its IRQL is still above PASSIVE_LEVEL. 
    The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time. 
     
     
     
     
    -------------------------------------------------------------------------------- 
    Conclusion 
    --------------------------------------------------------------------------------
    3 crash dumps have been found and analyzed. No offending third party drivers have been found. Consider configuring your system to produce a full memory dump for better analysis.
    Last edited by Brink; 23 Aug 2014 at 11:08. Reason: code box
      My Computer


  2. Posts : 2
    Windows 7 Home Premium 64bit.
    Thread Starter
       #2

    with log files attached
      My Computer


  3. Posts : 15,026
    Windows 10 Home 64Bit
       #3

    Welcome.

    Perform a Clean boot:

    Reduce items at start-up. No software except anti-virus is required plus doing this improves the time for logging into windows:

    Run the System File Checker that scans the of all protected Windows 7 system files and replaces incorrect corrupted, changed/modified, or damaged versions with the correct versions if possible:
    • Click on the
    • Type CMD on Search
    • Left click and Run as Administrator
    • Type SFC /scannow

    Full tutorial here:

    Please remove McAfee and Bit Defender and use Microsoft Security Essentials.

    Microsoft Security Essentials is recommended from a strict BSOD perspective, compatibility & stability
    compared to other antivirus or internet security software. It is free and lightweight:-

       Warning
    Do not start the free trial of Malware Bytes; remember to deselect that option when prompted.


    Make scans with the following:

    Kaspersky TDSSKiller

    ESET online scanner:

    cdrbsdrv.SYS Mon Feb 20 16:15:35 2006 (43F996C7)
    CD-ROM Filter Driver for B's Recorder GOLD by B.H.A. Corporation
    Driver Reference Table - cdrbsdrv.SYS

    pcouffin.sys Tue Dec 5 20:39:30 2006 (457584A2)
    low level access layer for CD devices (A part of many different CD/DVD burning programs)
    Driver Reference Table - pcouffin.sys

    TVALZFL.sys Fri Jun 19 16:05:44 2009 (4A3B62F8)
    TVALZ Filter Driver - Toshiba
    Driver Reference Table - TVALZFL.sys

    Sometimes drivers remain, not completely uninstalled. Follow this tutorial for complete removal of drivers of the particular program: How to Clean Left Over Driver Files with Driver Sweeper

    Code:
    Built by: 7601.18409.amd64fre.win7sp1_gdr.140303-2144
    Debug session time: Sat Aug 23 12:50:28.582 2014 (UTC + 6:00)
    System Uptime: 0 days 1:07:22.049
    BugCheck 4A, {772d132a, 2, 0, fffff8800de7cb60}
    Probably caused by : ntkrnlmp.exe ( nt!KiSystemServiceExit+245 )
    BUGCHECK_STR:  RAISED_IRQL_FAULT
    PROCESS_NAME:  vsserv.exe
    จจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจ``
    Built by: 7601.18409.amd64fre.win7sp1_gdr.140303-2144
    Debug session time: Sat Aug 23 11:42:16.704 2014 (UTC + 6:00)
    System Uptime: 0 days 0:12:46.781
    BugCheck 4A, {76d5132a, 2, 0, fffff88005d51b60}
    Probably caused by : ntkrnlmp.exe ( nt!KiSystemServiceExit+245 )
    BUGCHECK_STR:  RAISED_IRQL_FAULT
    PROCESS_NAME:  vsserv.exe
    จจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจ``
    Built by: 7601.18409.amd64fre.win7sp1_gdr.140303-2144
    Debug session time: Fri Aug 22 19:51:11.194 2014 (UTC + 6:00)
    System Uptime: 0 days 7:03:56.661
    BugCheck 4A, {7729132a, 2, 0, fffff88009c58b60}
    Probably caused by : ntkrnlmp.exe ( nt!KiSystemServiceExit+245 )
    BUGCHECK_STR:  RAISED_IRQL_FAULT
    PROCESS_NAME:  vsserv.exe
    จจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจ``
    Built by: 7601.18409.amd64fre.win7sp1_gdr.140303-2144
    Debug session time: Fri Aug 22 05:39:17.383 2014 (UTC + 6:00)
    System Uptime: 0 days 0:47:44.460
    BugCheck 4A, {7729132a, 2, 0, fffff8800cfcbb60}
    Probably caused by : ntkrnlmp.exe ( nt!KiSystemServiceExit+245 )
    BUGCHECK_STR:  RAISED_IRQL_FAULT
    PROCESS_NAME:  vsserv.exe
    จจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจ``
    
    
    Check for heating issues using Speccy or HWMonitor. Upload a screen shot with either of the tools:
      My Computer


 

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