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Windows 7: Bluescreen today, while wife was on Facebook

23 Aug 2014   #1
woodardhsd

Windows 7 Home Premium 64bit
 
 
Bluescreen today, while wife was on Facebook

Don't have a lot of details, but my wife was on our PC looking at Facebook when she got bluescreened. She tried to get a picture of the screen, but it went away too quick for her.

Thanks in advance,
Mike


My System SpecsSystem Spec
.
25 Aug 2014   #2
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

atikmpag.sys Thu Mar 29 07:09:06 2012 (4F73B632)
ATI Video driver (remove the Catalyst Control Center and only install the Display Driver)
Driver Reference Table - atikmpag.sys

atikmdag.sys Thu Mar 29 07:54:02 2012 (4F73C0BA)
ATI Video driver (remove the Catalyst Control Center and only install the Display Driver)
Driver Reference Table - atikmdag.sys

Update the ATI drivers and see if that helps.

Sometimes drivers remain, not completely uninstalled. Follow this tutorial for complete removal of drivers of the particular program: How to Clean Left Over Driver Files with Driver SweeperUse Revo Uninstaller to uninstall stubborn software. Opt for Advance Mode while uninstalling which allows you to remove leftover registry:-
Code:
Debug session time: Sun Aug 24 05:21:52.008 2014 (UTC + 6:00)
Built by: 7601.18409.amd64fre.win7sp1_gdr.140303-2144
System Uptime: 0 days 0:05:19.553
*** WARNING: Unable to verify timestamp for atikmpag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmpag.sys
Probably caused by : atikmpag.sys ( atikmpag+79f0 )
BugCheck 116, {fffffa8007177010, fffff880040ad9f0, 0, 2}
BugCheck Info: VIDEO_TDR_FAILURE (116)
Bugcheck code 00000116
Arguments: 
Arg1: fffffa8007177010, Optional pointer to internal TDR recovery context (TDR_RECOVERY_CONTEXT).
Arg2: fffff880040ad9f0, The pointer into responsible device driver module (e.g. owner tag).
Arg3: 0000000000000000, Optional error code (NTSTATUS) of the last failed operation.
Arg4: 0000000000000002, Optional internal context dependent data.
BUGCHECK_STR:  0x116
DEFAULT_BUCKET_ID:  GRAPHICS_DRIVER_TDR_FAULT
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0x116_IMAGE_atikmpag.sys
BiosVersion = 7.07
BiosReleaseDate = 04/20/2012
SystemManufacturer = Hewlett-Packard
SystemProductName = p7-1235
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
My System SpecsSystem Spec
26 Aug 2014   #3
woodardhsd

Windows 7 Home Premium 64bit
 
 

On Saturday I received an alert from windows that said there was a problem with something ATI video related, I can't remember exactly. I went ahead and updated the driver software. It's been OK since.

How do I determine if i need to remove the old video drivers?
My System SpecsSystem Spec
.

26 Aug 2014   #4
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

if it is OK, let it run as it is.
My System SpecsSystem Spec
Reply

 Bluescreen today, while wife was on Facebook




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