BSOD xfinity streaming, 0x0000003b


  1. h4344
    Posts : 1
    Windows 7 64bit
       New #1

    BSOD xfinity streaming, 0x0000003b


    Problem Description: BSOD with error code 0x0000003b occurs while streaming videos on xfinity. There is no set time when it occurs, it seems to be at random points in any video. This seems to be exclusive to the xfinity player as i stream other videos from sites such as Youtube and other media streaming sites. This problem began after i did a fresh windows 7 installation for no particular reason, i have never had an issue with this in all my time since i built this computer.

    Attempted Solutions: Re-Installation of latest AMD video drivers (Latest were the first installed on Windows 7 install). Installation of latest AMD beta drivers.

    Notes: I know for a fact it is not hardware related because as i mentioned before the computer worked perfectly fine up until i re-installed Windows 7 64bit. None of the hardware was re-seated on the MOBO during the process. The only thing i can point out as actually changing would be the drivers from old to newer versions. I have no form of overclock implemented on any of my hardware.

    Details:
    Bug Check String: SYSTEM_SERVICE_EXCEPTION
    Bug Check Code: 0x0000003b
    Caused by driver: atikmdag.sys
    AMD Driver version: 14.7 / 14.7 Beta

    ***If additional information is required just ask and ill get it for you ASAP.
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  3. Brink
    Posts : 72,051
    64-bit Windows 11 Pro for Workstations
       New #2

    Hello h4344, and welcome to Seven Forums.

    Please read the instructions here: Blue Screen of Death (BSOD) Posting Instructions, and post back with the needed information if able. One of our BSOD experts should be by later when able to further help. :)
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