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Windows 7: BSOD playing Diablo 3, error 0x000000d1 and 0x0000001e

02 Sep 2014   #11
Birkebusk

Windows Home Premium x64
 
 

Hi Essenbe

I'm getting very tired of my computer right now!

I've played alot of CS and Ghost these days, but when i went and played Diablo again, it crashed on me twice under 10 minutes. The wierd thing is that it just freezes and it doesn't go BSOD and doesn't leave a message in my Event Log other han the "The system shutdown was unexpected".

Is it my RAM or is it just Diablo that is broke? Or should i just do another clean windows install and try again?

I've uploaded another SF file for you.

Hope you can help again!


My System SpecsSystem Spec
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02 Sep 2014   #12
essenbe

Windows 7 Enterprise X64/Windows 10 Enterprise X64/Windows 10 Pro X64/Linux Mint
 
 

I'm surprised I haven't asked this before now.

Please Run Memtest86+

information   Information
Please download from this site only http://www.memtest.org/ in the middle of the page are the Download links, you can download the ISO.zip or the Auto USB Flash Drive installer.zip

Extract the Zip file. If you chose the ISO image, burn it to a CD using Windows Disk Image Burner or any Image burner you may have. If you downloaded the Auto USB installer, extract it, insert your USB 2.0 Flash Drive and take note of the drive letter. Run the installer, select the Flash Drive Letter, check the format box and press next. It will install memtest86+ to a flash drive. You can use either V4.20 or V5.01. Boot from your selected media. If you use V5.01 it will tell you to press certain buttons at the start, please press no buttons. The test will begin on it's own and continue to run until you stop it. It needs to run for 8 complete passes or until you receive an error. If you receive an error, stop the test. Even 1 error is a fail. Each pass tests a different part of the ram and each of the 10 tests in each pass tests something different. It takes a minimum of 8 passes to completely test the ram, more passes are better. It is quite a long test and will take several hours depending on how much ram you have. Due to the time length it is best to run overnight. If you have any questions, please do not hesitate to ask
My System SpecsSystem Spec
02 Sep 2014   #13
essenbe

Windows 7 Enterprise X64/Windows 10 Enterprise X64/Windows 10 Pro X64/Linux Mint
 
 

The last dump file was 8/31 and was a Windows update that should be installed. Please make sure all of your updates are installed. Please go to Windows Update, in the left column click installed updates and see how many have failed. Also check for updates and install them, keep checking until there are no more, just don't let it install an update for your graphics card.

Open a elevated command prompt ( click start, type cmd in the search box, right click on the cmd entry and select run as administrator) in the black box that opens, copy/paste sfc /scannow. If you decide to type it, notice the space between the sfc and the /. It is a system file checker which will scan your system files and attempt to correct any missing or corrupt files. What we want are the results to say windows found no integrity violations. If it says files were found but could not be repaired, close the box, reboot and run it again, after opening the administrative command prompt. You may have to reboot and run it three times for it to repair all system files. If it can't repair them after 3 reboots, let us know.
My System SpecsSystem Spec
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03 Sep 2014   #14
Birkebusk

Windows Home Premium x64
 
 

Hi again Essenbe

It feels like i'm beginning to run out of options!

No errors from a 4 hour long Memtest (Dont know if you want anything from that)

I tried Stress testing my GPU with FurMark, nothing out of the ordinary, peeked at 82C and was stable at 80 through the test. (Uploaded a screenshot off the result)

I tried stress testing my CPU (and other stuff) using PassMark BurnInTest. Nothing there.

After i wrote to you last night, i found a "fix" that said i should disable all sound in-game. I played apprx. an hour with nothing to complain about. This morning i tried again and got a BSOD this time after apprx an hour of play (I've uploaded another SF file).

There is nothing more i can install via the Windows Update either.

I think i'll try re installing the game, but if that doesnt work i dont know what to do.
My System SpecsSystem Spec
03 Sep 2014   #15
essenbe

Windows 7 Enterprise X64/Windows 10 Enterprise X64/Windows 10 Pro X64/Linux Mint
 
 

Birkebusk, Furmark is OK although the temps were a little higher than I would like, they are still within the acceptable range. Furmark will make them go much higher than any normal program.

I know it is a pain, but please read the instructions for memtest again. It asks for 8 complete passes and you will not run 8 passes in 4 hours. It will take 9-10 hours at least. They need to be run all at one time.
My System SpecsSystem Spec
03 Sep 2014   #16
Birkebusk

Windows Home Premium x64
 
 

Holy moley! I misread your post!

Well, then i know what i'll be doing tomorrow!

I'll let you know when it's done and tested.
My System SpecsSystem Spec
03 Sep 2014   #17
essenbe

Windows 7 Enterprise X64/Windows 10 Enterprise X64/Windows 10 Pro X64/Linux Mint
 
 

That's great. It takes that for a complete test. I know what a pain it is, I've had to do it myself quite a few times. Only, I have 16 GB of ram. It takes around 15=20 hours for me. Also, Please google BSOD with Diablo 3. You will find you are not alone. That makes it hard to determine. The error reporting in the OS doesn't usually catch that. Usually if the Game crashes, by default, the graphics driver crashes also, and that is what the debugging usually catches. So, the problem could very well be the game and not the graphics driver. I only say that as I've seen it myself/ I had that problem with a game, but I knew it was the game, but the debugger always said it was the graphics card. So, there is a lot of 'reading between the lines' in the debugging.
My System SpecsSystem Spec
02 Nov 2014   #18
Birkebusk

Windows Home Premium x64
 
 
Essenbe

Now its wrong again essenbe:-(

Can you take a look in my post here:
Crashing with either a freeze or a BSOD playing Shadows of Mordor
My System SpecsSystem Spec
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 BSOD playing Diablo 3, error 0x000000d1 and 0x0000001e




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