BlueScreen while streaming youtube and signed into IRC

nonegiven · 25 Aug 2014

The first thing that happened was the live youtube broadcast I was watching in Chrome went black. I also had Chatzilla (addon for Firefox) signed into two networks and 3 channels but I had closed the browser window to Firefox. I had time to type into an IRC channel that I had lost the video. When it went blue I didn't have time to read any of the stuff on the screen, white on blue is hard for me to read, anyway. The screen went black, I looked at the tower, I noticed the red light code through the window said A2. It restarted and came to the place where you can choose to boot into safe mode, etc. I didn't know what to do about it in safe mode so I just hit enter and it booted into Windows, an error window came up and I copied the details. The red light inside the tower says A0 now, like it always does. I hope someone can help, please. TIA

ETA:
In the meantime, should I or shouldn't I make sure everything is updated and run SAS and MBAM?

error details:
Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 1033

Additional information about the problem:
BCCode: 50
BCP1: FFFFF8A00F964570
BCP2: 0000000000000001
BCP3: FFFFF880063F7609
BCP4: 0000000000000000
OS Version: 6_1_7601
Service Pack: 1_0
Product: 256_1

Files that help describe the problem:
C:\Windows\Minidump\082414-12838-01.dmp
C:\Users\redacted\AppData\Local\Temp\WER-44631-0.sysdata.xml

(left out the microsoft privacy stuff and redacted my name)

System:
OS 64 bit Win 7 Pro sp1
CPU i7-3770 3.4 Ghz quad core
MB Gigabyte Z77X-UD3H
RAM Crucial 2x4GB
No Graphics card, onboard intel HD graphics 4000
HDD Western Digital black 1TB 7200 rpm
PSU bottom mounted corsair 650w bronze
Case Rosewill Blackhawk mid tower w/5 case fans

I've attached the debugxxxxx.zip

essenbe · 25 Aug 2014

According to your dump files, your graphics driver crashed, and appears to need updating.

Code:

lmvm igdkmd64
start             end                 module name
fffff880`060c9000 fffff880`065e41a0   igdkmd64 T (no symbols)           
    Loaded symbol image file: igdkmd64.sys
    Image path: \SystemRoot\system32\DRIVERS\igdkmd64.sys
    Image name: igdkmd64.sys
    Timestamp:        Wed Dec 12 18:42:26 2012 (50C92472)
    CheckSum:         0051BB58
    ImageSize:        0051B1A0
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

I would try from your motherboard's web site for your board, otherwise Intel Download center.

I also noticed quite a few error reports for the plugin container.exe which is a new thing Firefox has started and has caused people a lot of problems. Suffice it to say, I would try using Firefox on as few tabs as possible.

nonegiven · 25 Aug 2014

I had given up on getting the driver to update, I didn't think of trying the manufacturer.

Also, I recently disabled the plug-in container. Its only purpose seemed to be to give me more error windows to close when FF crashes, which is often. Chrome is default but some things don't display legibly.

Thanks

essenbe · 27 Aug 2014

The Plug-in container with Firefox is a single plugin that houses all plug ins installed. Their theory is that if a plug in fails, Firefox won't. But, as I understand it, once it has been opened by watching a video or you tube, it keeps running even after that program is closed. It cannot be disabled by the usual means. It has caused a lot of people problems. You may find this of interest https://support.mozilla.org/en-US/kb...aving-problems

You should have no problems updating the Intel Graphics driver unless you are using a dedicated video card. In that case, the on board graphics is usually disabled by default and will not update. If you are using only on board, it should update as long as you are choosing the correct driver.

nonegiven · 27 Aug 2014

I had no trouble updating the driver from Intel, the one microsoft kept showing me failed every time, so I had hidden it.

I believe I have the Firefox plug in container disabled successfully as I no longer get extra 'plug in container crashed' messages when Firefox crashes, like I did before, and it doesn't show up in Task Manager.

essenbe · 27 Aug 2014

That's good that the plug in container is not causing you problems, but if I understand right Firefox is.

BlueScreen while streaming youtube and signed into IRC

BlueScreen while streaming youtube and signed into IRC

microsoft updates has tried and failed