Windows 7 Forums

Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: BSOD multiple times, error code unknown

26 Aug 2014   #1
sequence81

Win 7 Pro 64bit
 
 
BSOD multiple times, error code unknown

Hi guys

Sorry I do not know the error code by the time I got a pen/paper out it had disappeared.
I have had multiple BSOD I have attached the minidump files (zip).
The crash happened once when I was using google chrome and the other time straight after the first BSOD and the computer had just reloaded to win 7 desktop.

Computer is using win 7 pro 64bit.


My System SpecsSystem Spec
.
26 Aug 2014   #2
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Hi sequence81.

Only crash dumps are not enough.
Click on the button below ....



It will download the DM log collector. Right click on the application and run as administrator. It will generate a .zip file on your desktop. Upload the .zip.
Screenshots and Files - Upload and Post in Seven Forums

Attach the data with your reply post. Dont modify the initial post.
My System SpecsSystem Spec
26 Aug 2014   #3
sequence81

Win 7 Pro 64bit
 
 

Hi Arc

Please see attached winzip file produced by that program
My System SpecsSystem Spec
.

26 Aug 2014   #4
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Quote:
fffff880`044f4398 fffff880`04319021Unable to load image \??\C:\ProgramData\Trusteer\Rapport\store\exts\RapportCerberus\baseline\RapportCerberus64_68261.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for RapportCerberus64_68261.sys
*** ERROR: Module load completed but symbols could not be loaded for RapportCerberus64_68261.sys
RapportCerberus64_68261+0x48021
I know that how important this program is. But it is not the first time I am seeing that Rapport is involved with a BSOD.

If possible, uninstall it on a test basis, for a few days. ** But if you assume any sort of thread, dont do it. Some things are more important than a BSOD.

Quote:
fffff880`044f4978 fffff880`049a0a9aUnable to load image \??\C:\Program Files\Common Files\Bitdefender\Bitdefender Firewall\bdfwfpf.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for bdfwfpf.sys
*** ERROR: Module load completed but symbols could not be loaded for bdfwfpf.sys
bdfwfpf+0xca9a
BitDefender Firewall is one of the most frequent BSOD causer. Uninstall it. How to uninstall Bitdefender
Use Microsoft Security Essentials as your antivirus with windows inbuilt firewall, and free MBAM as the on demand scanner.

Let us know the result; because stop 0x4A BSODs may indicate to a more serious issue that a couple of programs only. So it is important to observe how everything is going without these two.

If it does not stop BSODs, further checks are needed.

But if the BSODs stop, employ Rapport back and see how it goes.
My System SpecsSystem Spec
26 Aug 2014   #5
sequence81

Win 7 Pro 64bit
 
 

Thanks Arc,

So does those readouts say rapport was definitely involved? or just a case of process of elimination
I bought bitdefender as its consistently top ranking and I've had it for 3+ years now, do you know how good the microsoft suite is against bitdefender?
From the readouts are these the only 2 suspects?
Many thanks for your help.
My System SpecsSystem Spec
27 Aug 2014   #6
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

First of all, a stop 0x4A is mainly a memory related BSOD. But is may cause if any driver passes bad information to the memory, too.

And, both Rapport and BitDefender cause it. Rapport is a must for many of the users, but BitDefender is a crap. Ratings etc are adverting things, reports are paid write-ups.

In your case, both of them are flagged. So they should go (Rapport on a test basis).

But I cannot say it with certainty that some other things will not be discovered as the source of the issue.
My System SpecsSystem Spec
27 Aug 2014   #7
sequence81

Win 7 Pro 64bit
 
 

Thanks for the explanation, I shall try using the microsoft security suite you recommended and turning off rapport on a test basis. Is it worth purchasing MBAM or free version is good enough? Not sure if there is any detection rate difference between free and paid for version or if its purely down to real time and some other perks only.

Is there any sites with actual 'real' comparisons between software's? not just security suites, which can be trusted?
My System SpecsSystem Spec
27 Aug 2014   #8
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

For MBAM, the free version is enough. The pro version comes with a real time protection. But actually MBAM is industry leader as an on demand scanner, which the free version nicely provides.

I doubt that there is no website that has real comparison between paid software. If I pay good, my product will be on top.

I have noticed that some sites rank bitdefender on the top, but I never noticed any tech enthusiast ever opted for it.

Avast free is much better than any of them. But unfortunately it also contributes to BSODs. I am suggesting MSE to you because it never contributes to BSOD, and does its job satisfactory enough.
My System SpecsSystem Spec
27 Aug 2014   #9
sequence81

Win 7 Pro 64bit
 
 

Perfect thanks, I have employed changes as suggested, fingers crossed!
My System SpecsSystem Spec
29 Aug 2014   #10
sequence81

Win 7 Pro 64bit
 
 

Hi Arch

So far no BSOD, however, since replacing bitdefencer with Microsoft security suite and MBAM scanner I have had reoccurring issue with the pc slowing down drastically, internet searches are delayed as if the page is being scanned for a few seconds prior to loading up, software's and general use of pc is also 'lagging' for want of a better word. Any ideas?
My System SpecsSystem Spec
Reply

 BSOD multiple times, error code unknown




Thread Tools Search this Thread
Search this Thread:

Advanced Search




Similar help and support threads
Thread Forum
BSOD playing various games, unknown error code.
I'm currently experiencing BSOD after playing a number of different games requiring large and small amounts of my PC. It happened to me a few weeks ago; then stopped for a while; and has just restarted today and can happen from any hour to every few minutes. My computer shuts down; showing a...
BSOD Help and Support
New Build, Multiple BSOD, Unknown error code
Hello all, I have just build a new computer, I was able to install windows without issue and everything went smoothly, but when I was installing drivers for the MOBO and installing programs while configuring windows the machine would lock up and BSOD, each time giving a different reason. This...
BSOD Help and Support
BSOD - unknown error code computer restarted
Hello, Unfortunately i'm getting these BSOD errors and i'd pretty much like to know what is causing them. As per your instructions i've managed to gather the requested information in order to post them here and with your help maybe i can find out what's causing the errors. If i need to...
BSOD Help and Support
BSOD Error Code 0x07e, Unknown reason
Hi all, I was browsing the web earlier today and got a random BSOD. The first one I got was a Memory Management one, but a Crash Dump for this one does not appear in the Minidump folder. After restarting my computer, I got a second BSOD about 3 minutes after logging in, This time it was a...
BSOD Help and Support
BSOD STOP Error Code: 0x0000004e, unknown cause
I've been getting the BSOD sporadically for quite some time now and I am finally fed up. Here is the STOP error information: Problem signature: Problem Event Name: BlueScreen OS Version: 6.1.7601.2.1.0.768.3 Locale ID: 1033 Additional information about the problem:
BSOD Help and Support
Multiple BSOD's, some Shockwave and Spyware Doctor, unknown error code
I really apologize for the vague title, all I can say about these BSOD's are that they've occurred with increasing frequently over the past week, and are seemly random. I have noticed that they happen more often whenever Shockwave crashes in Chrome and does not recover. I've also noticed that I get...
BSOD Help and Support


Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 19:19.

Twitter Facebook Google+



Windows 7 Forums

Seven Forums Android App Seven Forums IOS App