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Windows 7: BSOD when on Skype call

28 Aug 2014   #1
Jason761

Windows 7 Ultimate SP1 64 bit
 
 
BSOD when on Skype call

Hi, I've been experiencing BSOD when I'm on a call with someone on Skype. I don't BSOD when Im not on a call. When I had my first BSOD, I was updating my Intel LAN driver. I reinstalled the driver after with no errors. My computer passed RAM test overnight and I tried disabling third party services on boot. I recently uninstalled Asus wifi go drivers as its known to cause BSOD.


My System SpecsSystem Spec
.
28 Aug 2014   #2
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

Could you replace Kaspersky with MSE as a test?

Quote:
Microsoft Security Essentials is recommended from a strict BSOD perspective, compatibility & stability
compared to other antivirus or internet security software. It is free and lightweight:-
warning   Warning
Do not start the free trial of Malware Bytes; remember to deselect that option when prompted.

Perform a Clean boot:Reduce items at start-up. No software except anti-virus is required plus doing this improves the time for logging into windows:Run the System File Checker that scans the of all protected Windows 7 system files and replaces incorrect corrupted, changed/modified, or damaged versions with the correct versions if possible:
  • Click on the
  • Type CMD on Search
  • Left click and Run as Administrator
  • Type SFC /scannow
Full tutorial here:
Code:
Built by: 7601.18409.amd64fre.win7sp1_gdr.140303-2144
Debug session time: Thu Aug 28 14:18:30.784 2014 (UTC + 6:00)
System Uptime: 0 days 4:28:02.970
BugCheck 3B, {c0000005, fffff800043c2921, fffff8800ddad970, 0}
Probably caused by : ntkrnlmp.exe ( nt!ObpWaitForMultipleObjects+186 )
BUGCHECK_STR:  0x3B
PROCESS_NAME:  audiodg.exe
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
Built by: 7601.18409.amd64fre.win7sp1_gdr.140303-2144
Debug session time: Wed Aug 27 13:43:52.838 2014 (UTC + 6:00)
System Uptime: 0 days 1:19:16.024
BugCheck 3B, {c0000005, fffff800041af147, fffff8800bcc1cb0, 0}
Probably caused by : Npfs.SYS ( Npfs+c5ea )
BUGCHECK_STR:  0x3B
PROCESS_NAME:  chrome.exe
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
Built by: 7601.18409.amd64fre.win7sp1_gdr.140303-2144
Debug session time: Wed Aug 27 11:55:07.433 2014 (UTC + 6:00)
System Uptime: 0 days 7:41:14.230
BugCheck 3B, {c0000005, fffff800041c1147, fffff8800ba4ce00, 0}
Probably caused by : ntkrnlmp.exe ( nt!ExAllocatePoolWithTag+537 )
BUGCHECK_STR:  0x3B
PROCESS_NAME:  chrome.exe
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
Built by: 7601.18409.amd64fre.win7sp1_gdr.140303-2144
Debug session time: Tue Aug 26 13:57:52.442 2014 (UTC + 6:00)
System Uptime: 0 days 22:26:04.239
BugCheck 3B, {c0000005, fffff800043cd6d2, fffff8800bf41090, 0}
Probably caused by : ntkrnlmp.exe ( nt!NtWaitForSingleObject+b2 )
BUGCHECK_STR:  0x3B
PROCESS_NAME:  chrome.exe
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
Built by: 7601.18409.amd64fre.win7sp1_gdr.140303-2144
Debug session time: Mon Aug 25 15:30:46.456 2014 (UTC + 6:00)
System Uptime: 0 days 1:35:43.643
BugCheck 7E, {ffffffffc0000005, fffff800040c5622, fffff880038cf858, fffff880038cf0b0}
*** WARNING: Unable to verify timestamp for kltdi.sys
*** ERROR: Module load completed but symbols could not be loaded for kltdi.sys
Probably caused by : kltdi.sys ( kltdi+8f3a )
BUGCHECK_STR:  0x7E
PROCESS_NAME:  System
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``

My System SpecsSystem Spec
29 Aug 2014   #3
Jason761

Windows 7 Ultimate SP1 64 bit
 
 

I did everything you said above but I still get BSOD. SFC scan reported no errors.
My System SpecsSystem Spec
.

29 Aug 2014   #4
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

upload a new report
My System SpecsSystem Spec
30 Aug 2014   #5
Jason761

Windows 7 Ultimate SP1 64 bit
 
 

It seems that updating the Realtek audio drivers from their site fixed the BSOD issue so far.
My System SpecsSystem Spec
Reply

 BSOD when on Skype call




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