BSOD for no particular reason.


  1. Posts : 3
    Windows 7 Ultimate x64
       #1

    BSOD for no particular reason.


    Hi Guys, I'm a newb here. I have a BSOD issue with my computer. I don't know the reason yet .. but what i can tell you is BSOD occur at times when i'm only surfing the web or just clicking around the files of the computer. :S This is the only reasoning i have for my BSOD .. Here is the file Attachment 330890

    Please help :)
      My Computer


  2. Arc
    Posts : 35,373
    Microsoft Windows 10 Pro Insider Preview 64-bit
       #2

    Hi ExTc93.

    Uninstall the display driver using DDU and and try to install CCC 13.12 WHQL.

    Also Install Service pack 1 and all other windows updates. Otherwise the system will remain vulnerable to threats.
    Code:
    OS Name    Microsoft Windows 7 Ultimate
    Version    6.1.7600 Build 7600
    Learn how to install Windows 7 Service Pack 1 (SP1)
    Service Pack and Update Center - Microsoft Windows

    Let us know the results.
    ___________________________________
    Code:
    *** WARNING: Unable to verify timestamp for atikmdag.sys
    *** ERROR: Module load completed but symbols could not be loaded for atikmdag.sys
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    Use !analyze -v to get detailed debugging information.
    
    BugCheck A0000001, {5, 0, 0, 0}
    
    Probably caused by : atikmdag.sys ( atikmdag+28ece )
    
    Followup: MachineOwner
    ---------
    
    0: kd> !analyze -v
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    Unknown bugcheck code (a0000001)
    Unknown bugcheck description
    Arguments:
    Arg1: 0000000000000005
    Arg2: 0000000000000000
    Arg3: 0000000000000000
    Arg4: 0000000000000000
    
    Debugging Details:
    ------------------
    
    
    CUSTOMER_CRASH_COUNT:  1
    
    DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
    
    BUGCHECK_STR:  0xA0000001
    
    PROCESS_NAME:  chrome.exe
    
    CURRENT_IRQL:  9
    
    ANALYSIS_VERSION: 6.3.9600.16384 (debuggers(dbg).130821-1623) amd64fre
    
    DPC_STACK_BASE:  FFFFF80000BA2FB0
    
    LAST_CONTROL_TRANSFER:  from fffff8800fe68ece to fffff800030bdf00
    
    STACK_TEXT:  
    fffff800`00ba2388 fffff880`0fe68ece : 00000000`a0000001 00000000`00000005 00000000`00000000 00000000`00000000 : nt!KeBugCheckEx
    fffff800`00ba2390 00000000`a0000001 : 00000000`00000005 00000000`00000000 00000000`00000000 00000000`00000000 : atikmdag+0x28ece
    fffff800`00ba2398 00000000`00000005 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0xa0000001
    fffff800`00ba23a0 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x5
    
    
    STACK_COMMAND:  kb
    
    FOLLOWUP_IP: 
    atikmdag+28ece
    fffff880`0fe68ece ??              ???
    
    SYMBOL_STACK_INDEX:  1
    
    SYMBOL_NAME:  atikmdag+28ece
    
    FOLLOWUP_NAME:  MachineOwner
    
    MODULE_NAME: atikmdag
    
    IMAGE_NAME:  atikmdag.sys
    
    DEBUG_FLR_IMAGE_TIMESTAMP:  534de73d
    
    FAILURE_BUCKET_ID:  X64_0xA0000001_atikmdag+28ece
    
    BUCKET_ID:  X64_0xA0000001_atikmdag+28ece
    
    ANALYSIS_SOURCE:  KM
    
    FAILURE_ID_HASH_STRING:  km:x64_0xa0000001_atikmdag+28ece
    
    FAILURE_ID_HASH:  {fe9ca8bf-417e-7edf-c2ea-22e52071137a}
    
    Followup: MachineOwner
    ---------
    
    0: kd> lmvm atikmdag
    start             end                 module name
    fffff880`0fe40000 fffff880`10d50000   atikmdag T (no symbols)           
        Loaded symbol image file: atikmdag.sys
        Image path: \SystemRoot\system32\DRIVERS\atikmdag.sys
        Image name: atikmdag.sys
        Timestamp:        Wed Apr 16 07:43:17 2014 (534DE73D)
        CheckSum:         00EADC32
        ImageSize:        00F10000
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
      My Computer


  3. Posts : 3
    Windows 7 Ultimate x64
    Thread Starter
       #3

    What is DDU ?
      My Computer


  4. Arc
    Posts : 35,373
    Microsoft Windows 10 Pro Insider Preview 64-bit
       #4

    Display Driver Uninstaller.

    The blue texts are hyperlinks. Click on those, you will get everything you want to know about it.
      My Computer


  5. Posts : 3
    Windows 7 Ultimate x64
    Thread Starter
       #5

    Thanks ! The issue has been solved :)
      My Computer


  6. Arc
    Posts : 35,373
    Microsoft Windows 10 Pro Insider Preview 64-bit
       #6

    Good news. :)

    Let us know for any further issue.
      My Computer


 

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