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Windows 7: BSOD on startup IRQL_NOT_LESS_OR_EQUAL

28 Aug 2014   #1
R110

Windows 7 x64
 
 
BSOD on startup IRQL_NOT_LESS_OR_EQUAL

Hello

First, i apologize if my english is bad but it's not my native language

So here is my problem : A friend of mine wanted me to install windows seven on this laptop.
So i've created a USB install of Windows seven pro x64 with Rufus and a non-modified iso (with the gtp option for UEFI bios).
I changed the "secure boot" to "disabled" and "OS mode selection" to "CSM and UEFI OS"
After the installation i've launched windows update and downloaded all the avaliable updates but after the reboot, the screen "starting windows" appear and after, a BSOD show. I can only access windows in safe mode.
I've searched on internet for a solution and i've found a fix KB979444 but i can't install it in safe mode. So i've installed win7 again and apply the fix. But when i install the other updates, the same BSOD appear again after the "Starting windows" screen.
I decide to test the RAM with memtest86+. 9 passes and 0 errors
3rd time i install win7, i disable updates and download samsung's drivers. I've installed the one for the GC and when i reboot, same BSOD again.

That's why i'm asking your help. I precise that the zip file was made in safe mode

Thanks for reading. I hope that someone can help me.


My System SpecsSystem Spec
.
28 Aug 2014   #2
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Hi R110.

It appears to be a Samsung SENS laptop. And display is failing there.
Code:
BugCheck A, {fffffa7fffffffe0, 2, 1, fffff8000317444c}

*** WARNING: Unable to verify timestamp for igdkmd64.sys
*** ERROR: Module load completed but symbols could not be loaded for igdkmd64.sys
Probably caused by : igdkmd64.sys ( igdkmd64+c8cdb )

Followup: MachineOwner
---------
Code:
    Image name: igdkmd64.sys
    Timestamp:        Thu Oct 18 00:42:29 2012 (507F031D)
The msinfo32.nfo file attached with the zip is corrupt. And the other sources cannot detect any graphics hardware at all.
Code:
---------------
Display Devices
---------------
          Card name: 
       Manufacturer: 
          Chip type: 
           DAC type: 
         Device Key: Enum\
     Display Memory: n/a
   Dedicated Memory: n/a
      Shared Memory: n/a
       Current Mode: 800 x 600 (32 bit) (1Hz)
        Driver Name: 
Driver File Version:  ()
     Driver Version: 
        DDI Version: unknown
All the fields are blank! Not a good sign for onboard graphics.

Plus, same for audio, too; which is onboard, too.
Code:
Sound Tab 1: This computer cannot play audio because the Windows Audio service is not enabled.  Use the Sounds and Devices Properties control panel to enable audio. No sound card was found.  If one is expected, you should install a sound driver provided by the hardware manufacturer.
Go to https://downloadcenter.intel.com/default.aspx .... take the Intel® Driver Update Utility. See if it can detect any display and audio.

Also, upload your MSINFO32.nfo file again.
  1. Click on the start button
  2. Type "msinfo32" (without quotes) in the search bar of the start menu, click the resulting link. It will open the System Information window.
  3. File>Save. In the "File Name" filed, put "MSINFO32" (without Quote), give the save location to desktop, and click the "save" button.
  4. Give the time for processing, it will save a .nfo file on your desktop.
  5. Zip it, and upload it following the instruction.
Let us know the result. If no audio and sound device is detected, answer my further question .... is the computer within warranty?
My System SpecsSystem Spec
28 Aug 2014   #3
R110

Windows 7 x64
 
 

Ok. So I had to do a system restore in order to install java and launch the detection.
But it's stuck on "analysing system". I tried with chrome and firefox during an hour but it's stuck regardless of the browser.
The computer is not within waranty anymore. That's why my friend wanted me to install windows seven instead of windows 8.
My System SpecsSystem Spec
.

28 Aug 2014   #4
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

The msinfo32 file is corrupt even now. And, I am thinking that you need someone more efficient. Your issue is critical.

I will request my guru to guide you.
My System SpecsSystem Spec
28 Aug 2014   #5
R110

Windows 7 x64
 
 

Thanks for your help anyway.

When i analyze with this site, it detect my hardware and show me drivers more recent than the ones on samsung's website. But when i try to install the one for the GC, it doesn't change anything. BSOD again

EDIT: It seems that my ISO isn't as "original" as it seems ( I checked with MD5 ) So i'm downloading an official iso and i will try with this one.
My System SpecsSystem Spec
28 Aug 2014   #6
essenbe

Windows 7 Enterprise X64/Windows 10 Enterprise X64/Windows 10 Pro X64/Linux Mint
 
 

R110, First, see if this will help you. Downgrade Windows 8 to Windows 7 If you have not started the reinstall yet, please Disk Management - Post a Screen Capture Image. You can do that in safe mode with networking, I'm pretty sure.
Pay particular attention to the CSM settings. If you are not installing in UEFI mode, you want legacy bios. I would hope the manual for that laptop may explain the different CSM settings. A lot of OEM manufacturers use different terminology for the same things. On the first link I gave there are some You Tube videos of switching from UEFI to Legacy. Your problem may be that the hard drive is formatted GPT for UEFI, but you are set up for legacy, which needs to be MBR.

EDIT: sorry, this is the one that has the videos, but both links will be helpful to you. http://www.eightforums.com/tutorials...able-uefi.html
My System SpecsSystem Spec
28 Aug 2014   #7
R110

Windows 7 x64
 
 

I've read some tutorials before doing anything. I have correctly set my BIOS settings. The only thing that maybe cause problem is that i haven't deleted the "samsung recovery" partitions ( the 2 last on the screenshot ) because that's from where i can reinstall windows 8 if i can't make win7 work ( witch is the case actually ^^ ). Do you think i should try with another clean HDD to install win7 ? And if this HDD work, can i risk to format the original one and lost the windows 8 recovery ?

EDIT: Big news ! I've tried with another HDD. I don't know if it's because of the other iso or because of the HDD but i managed to install GC drivers without any BSOD.
My System SpecsSystem Spec
28 Aug 2014   #8
R110

Windows 7 x64
 
 

After a full format of the original HDD and a normal clean installation, The problem seems fixed. Thanks for your help Arc and essenbe.
My System SpecsSystem Spec
28 Aug 2014   #9
essenbe

Windows 7 Enterprise X64/Windows 10 Enterprise X64/Windows 10 Pro X64/Linux Mint
 
 

That's great. That may have been your issue all along. It looks like a GPT partition structure, to me. If everything works, you could keep the original hard drive as a backup to reinstall Windows 8. If you don't think you will need Windows 8 again, you could reformat that drive and use it as an external backup drive. Keep us posted as to how things are going. Great job you did.
My System SpecsSystem Spec
28 Aug 2014   #10
essenbe

Windows 7 Enterprise X64/Windows 10 Enterprise X64/Windows 10 Pro X64/Linux Mint
 
 

Quote   Quote: Originally Posted by R110 View Post
After a full format of the original HDD and a normal clean installation, The problem seems fixed. Thanks for your help Arc and essenbe.

Very well done. Congratulations.
My System SpecsSystem Spec
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