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Windows 7: BSOD with blame on ntoskrnl.exe and ntkrnlmp.exe

27 Sep 2014   #11
gregrocker

 

Meanwhile, if I may interject, get rid of the Nvidia bloatware which is never needed and causes problems.

First uninstall Nvidia software in Control panel>Programs.

Next enable Automatically deliver drivers via Windows Update (Step 3)
to run all Important and Optional Windows Updates, with reboots, until no more are offered when you Check for Updates.. See if it provides the Display driver, as well as other important patches needed to make the hardware and software run better.

If not import only the driver itself from the Gateway Support Downloads webpage.

I would also run SFC /SCANNOW Command - System File Checker to see if you have damaged System files.


My System SpecsSystem Spec
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02 Oct 2014   #12
Ray2003

Windows 7 Home Premium x64 Service Pack 1
 
 

Quote   Quote: Originally Posted by gregrocker View Post
Meanwhile, if I may interject, get rid of the Nvidia bloatware which is never needed and causes problems.

First uninstall Nvidia software in Control panel>Programs.

Next enable Automatically deliver drivers via Windows Update (Step 3)
to run all Important and Optional Windows Updates, with reboots, until no more are offered when you Check for Updates.. See if it provides the Display driver, as well as other important patches needed to make the hardware and software run better.

If not import only the driver itself from the Gateway Support Downloads webpage.

I would also run SFC /SCANNOW Command - System File Checker to see if you have damaged System files.
Hi, thanks for the advice (and my apologies for not responding sooner; it's been pretty crazy at work). Anyways, I hesitate a bit in uninstalling Nvidia since, as far as I can remember, installing this software was precisely the solution to my last BSOF problems here:

BSOD while watching video (not porn!).

I remember also that I followed the instructions posted here:

NVIDIA Drivers - Avoid Problems[2]=Hardware%20and%20Drivers

Did I accidentally install more than I should? Thanks.
My System SpecsSystem Spec
03 Oct 2014   #13
gregrocker

 

The Nvidia bloatware package is not needed at all except for the tiny accompanying driver file it bring alongs for your model. So I would uninstall it and then install only the display driver, giving first shot to Windows Update to deliver it under Important or Optional after enabling Device Installation Settings which is how a driver-complete OS is supposed to function.

If Windows Update does not deliver any more than Standard VGA or the driver it delivers is not best, then import only the driver from the OEM's Support Downloads webpage.

If you could see how many problems over the years have been resolved by getting rid of the display bloatware package then you'd understand its priority.
My System SpecsSystem Spec
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11 Oct 2014   #14
Ray2003

Windows 7 Home Premium x64 Service Pack 1
 
 

Hi, I've followed all the instructions.

I've removed the Nvidia bloatware, leaving behind only the driver (I've attached the screenshot below).

I've enabled the Automatically deliver drives via Window updates.

And I also ran the SFC /SCANNOW (actually the sfc /verifyonly; it's the same thing right since it said I didn't have "integrity issuesĒ).

So . . . what now? One really frustrating thing is Blue Screen of Death (BSOD) Posting Instructions just donít work for me since neither Option does what it says itíll do. DM Log Collector never worked for me, and since I ran Driver Verifier, SF Diagnostic always crashes at startup (along with a few other programs). I tried to System Restore, but it tells me it lacks the necessary files to do this.

Can anyone tell me how to at least fix the SF Diagnostic tool so I can see whatís wrong with my system? Because, like Iíve said, it was working fine until I ran the Driver Verifier, which was a step suggested on this forum.

Thanks a bunch!
My System SpecsSystem Spec
12 Oct 2014   #15
gregrocker

 

If the crashes are persisting, I would uninstall even the last two Nvida programs from Control Panel, then reboot and check Device manager for which Display driver is present.

Now enable hardware auto-updating and check for Windows Updates, see what drivers and perhaps important patches it delivers to make your hardware run better. Install all of these except Bing.
My System SpecsSystem Spec
12 Oct 2014   #16
Ray2003

Windows 7 Home Premium x64 Service Pack 1
 
 

Thanks, I'll do that. Any word about making SF Diagnostic work again?
My System SpecsSystem Spec
12 Oct 2014   #17
gregrocker

 

It's likely generalized corruption across the OS.

May I ask how long its been since you did a Clean Reinstall - Factory OEM Windows 7 and whether you followed the steps in that tutorial especially as they pertain to drivers?

The factory install is the worst possible install of Win7 one can have, one no tech enthusiast would run. The tutorial provides the chance to get the very best, based on what's worked best in Win7 in tens of thousands of installs we've directly helped with here since before it was released. A million users have followed it without a single complaint.
My System SpecsSystem Spec
24 Oct 2014   #18
Ray2003

Windows 7 Home Premium x64 Service Pack 1
 
 

Quote   Quote: Originally Posted by gregrocker View Post
If the crashes are persisting, I would uninstall even the last two Nvida programs from Control Panel, then reboot and check Device manager for which Display driver is present.

Now enable hardware auto-updating and check for Windows Updates, see what drivers and perhaps important patches it delivers to make your hardware run better. Install all of these except Bing.
Hi, I've followed the instructions. However, every time I uninstall software, when I reboot, Windows automatically installs it again (with some additional Nvidia programs too!).

Also, the linked driver updater--TweakBit Updater--costs money so I didn't buy it. Can I use a free driver updater like SlimDrivers instead? Should I update all the drivers?

Finally, is there any way to make SF Diagnostic work without a Clean Reinstall? The steps seem very time-consuming. Again, SF Diagnostic was working before I ran the Driver Verifier as recommended the user Arc. Thanks.
My System SpecsSystem Spec
25 Oct 2014   #19
gregrocker

 

What are you talking about, TweakBit Updater? Who suggested this? No one here.

If you uninstalled the driver in Control Panel, then in Device Manager, and it still reinstalls at reboot, then Try Drivers - Clean Left over Files after Uninstalling

A manual method is here: http://www.thewindowsclub.com/how-to...s-in-windows-7

Once it reboots without the driver loading, check for Updates to see what Win7 wants.
My System SpecsSystem Spec
02 Nov 2014   #20
Ray2003

Windows 7 Home Premium x64 Service Pack 1
 
 

Hi, I've followed your instructions and have removed the Nvidia drivers with Drive Sweeper and have updated everything via Windows Updates. Even better, those programs that used to crash now seem to be working, including SF Diagnostic (should I run it and show you its results?). Not sure if the latter is the result of updates or removing Nvidia programs.

However, I have a bit of an issue when it comes to installing new display drivers. My memory must be lagging since I now remember I purchased a Nvidia GeForce graphics card in 2012 to run 2 screens from my computer. Now, when I find the graphics drivers on the Gateway website, I see two options: Nvidia and ATI. Which one should I download? I've included a screenshot to show you what I mean.
My System SpecsSystem Spec
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 BSOD with blame on ntoskrnl.exe and ntkrnlmp.exe




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