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Windows 7: BSOD with blame on ntoskrnl.exe and ntkrnlmp.exe

02 Nov 2014   #21
gregrocker

 

Those drivers refer to the drivers for the hardware that came preinstalled from the factory, or that you custom ordered. If you bought a video card you'd get it's driver from it's maker's Support Downloads webpage.

Did WIndows Update deliver a driver for the card? What driver is showing in Device Manager for it? If it gives you good resolution and performance then unless it is Standard VGA you may want to try it for awhile.

Is there any chance you have both onboard GPU and the card you added in? Is this switchable graphics or are you choosing which one in the BIOS?


My System SpecsSystem Spec
.
02 Nov 2014   #22
Ray2003

Windows 7 Home Premium x64 Service Pack 1
 
 

Windows Updater didn't download a graphics driver for my computer with the exception of the "standard VGA Graphics Adapter." As such, everything looks huge on my one monitor (when I have two) and is rather unusable. As for the other questions regarding GPU and Bios, I honestly don't remember or know (I'm pretty computer illiterate). I apologize, truly! What do you suggest I do?

BTW: Like I've said earlier, SF Diagnostics finally works now after your suggestion re Window Updates so I ran it and have uploaded the zip file (though of the text files, for some reason, contains zero information). Hope it helps and I sincerely appreciate your efforts!
My System SpecsSystem Spec
02 Nov 2014   #23
gregrocker

 

I said you need to replace Standard VGA display driver. If after enabling Automatically deliver drivers via Windows Update (Step 3) it is not delivered as an Important or Optional Windows Update soon, import it from the Support Downloads webpage for the model. If you have Nvidia and didn't buy a separate card than came with the machine, then install the Nvidia driver. Otherwise go to the Nvidia website, let it scan and download the driver for the device.

If none of these work use Speccy - Advanced System Information Tool - Windows 7 Help Forums
to find the display device's make/model and import its drive from its Support Downloads webpage. If not given, trace it using Hardware Identification.
My System SpecsSystem Spec
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02 Nov 2014   #24
Ray2003

Windows 7 Home Premium x64 Service Pack 1
 
 

Thanks for the quick response. It's weird but right after I posted my last response, I had another BSOD! I've included the new SF Diagnostic zip file here. Can we safely say the BSOD problems--at least, the last one--aren't caused by the Nvidia driver then? Thanks. I'll follow your instructions in your last email too.
My System SpecsSystem Spec
02 Nov 2014   #25
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

The latest BSOD is a network issue, apparently.
Code:
BugCheck 3B, {c0000005, fffff88001928c1d, fffff88007664a70, 0}

Probably caused by : tcpip.sys ( tcpip!IppInspectBuildHeaders+54d )

Followup: MachineOwner
---------
It is also visible that Malwarebytes Web Access Control (a service of MBAM Pro) is causing the issue there.
Code:
fffff880`07664920  fffff880`065e5964Unable to load image \??\C:\Windows\system32\drivers\mwac.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for mwac.sys
*** ERROR: Module load completed but symbols could not be loaded for mwac.sys
 mwac+0x9964
Not a very regular situation. MBAM does not do this way. But I would suggest you to uninstall MBAM Pro and get MBAM free. Nothing will be reduced, as the on demand scanner of the free MBAM is industry leader scanner.

Also, Uninstall McAfee Security Scan plus. McAfee is the topmost victim in blocking network and causing BSODs thereby.
Code:
Start Menu\Programs\McAfee Security Scan Plus
Only uninstallation is not enough. Make it sure that you never get it in future. Be cautious whenever you download updates to Adobe Flash Player or Adobe Reader. See the image below ....
Attachment 339141
Some hints of the storage (storage blocking) is also seen, though very mild. Suspecting the defragger, but there is not enough evidence to say anything preciously.

Let us know the situation after doing these.
My System SpecsSystem Spec
03 Nov 2014   #26
Ray2003

Windows 7 Home Premium x64 Service Pack 1
 
 

Okay, I've implemented both of you gentlemen's suggestions. I've downloaded the Nvidia driver and ONLY the driver, not the bloatware. The 2 monitors look great now.

However, I haven't uninstalled Malware Bytes Pro but instead of turned off Malicious Website Protection (which I hope is the same as the Malwarebytes Web Access Control, and from what I've read on other threads, it is). I've included a screenshot of what I did. If it isn't, please let me know, and I will completely uninstall Malware Bytes Pro and just use the free version.

I've uninstalled McAfee Anti-virus and reinstalled AVG free anti-virus. Which is sort of funny since the last time (on another thread) suggested I get rid of AVG free anti-virus and install McAfee! If installing AVG was a bad idea, please let me know. It just runs splendidly on my laptop, zero problems. And yes, I'll be very careful with downloading McAfee with Flash updates in the future. Thank you.

Okay, that's about it. Once again, a million thanks. Let's see if the BSODs stop, and like I've said, if I've made any mistakes, please let me know (i.e., if i have to totally uninstall Malware Bytes Pro and shouldn't have installed AVG).
My System SpecsSystem Spec
03 Nov 2014   #27
gregrocker

 

No one here would ever advise installing MacAfee. The recommended AV's here are MSE and Panda Cloud, for best performance and light weight.

Since you paid for it and it's normally reliable I'd try again running MBAM at defaults to see if problems return. If not then the display driver was likely the cause of your problem.

If problems persist then try disabling internet protection to see if the relieves it and if not you can uninstall MBAM Real Time to see if that does it.
My System SpecsSystem Spec
03 Nov 2014   #28
Ray2003

Windows 7 Home Premium x64 Service Pack 1
 
 

Oh, wait, you're right! The guy previously did recommend Microsoft Security Essentials. I must've accidentally installed McAfee. I'll uninstall AVG and install MSE if it's not already installed. Thanks!
My System SpecsSystem Spec
03 Nov 2014   #29
gregrocker

 

Big difference!
My System SpecsSystem Spec
03 Nov 2014   #30
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Quote   Quote: Originally Posted by Ray2003 View Post

I've uninstalled McAfee Anti-virus and reinstalled AVG free anti-virus. Which is sort of funny since the last time (on another thread) suggested I get rid of AVG free anti-virus and install McAfee! If installing AVG was a bad idea, please let me know. It just runs splendidly on my laptop, zero problems. And yes, I'll be very careful with downloading McAfee with Flash updates in the future. Thank you.
Please let us see that thread. Is it on this forums?

Quote   Quote: Originally Posted by Ray2003 View Post
I must've accidentally installed McAfee.
The version of McAfee you got not accidentally but carelessly. Always be careful about what you are downloading and what you are installing. When something sneaks in, that is not anything desired.
My System SpecsSystem Spec
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 BSOD with blame on ntoskrnl.exe and ntkrnlmp.exe




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