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Windows 7: BSOD with blame on ntoskrnl.exe and ntkrnlmp.exe

22 Nov 2014   #31
Ray2003

Windows 7 Home Premium x64 Service Pack 1
 
 

Hello! After a couple of crash-free weeks, my computer crashed again today--twice within an hour! The first time, it saved the minidump files, but the second time, it went to blue screen and continuously said it was saving files when it wasn't. Anyways, I've unchecked Malware Bytes Malicious Website Protection option if that's causing it, and I've run SF Diagnostic. Can anyone take a peek to see what caused my crash? Thanks.


My System SpecsSystem Spec
.
23 Nov 2014   #32
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

I am wondering that the systeminfo.txt file is empty in all your uploads. Is it just a coincidence? Can you tell us that you did not move the texts from there manually?

Upload your SystemInfo.txt file.
If you dont let us see the correct file, our help to you will not be effective at all.
My System SpecsSystem Spec
23 Nov 2014   #33
Ray2003

Windows 7 Home Premium x64 Service Pack 1
 
 

No, I did not remove the information from the SystemInfo.txt file at all. When I run SFDiagnostic, a number of items turn up blank. In fact, a number of buttons don't work too well for me (for example, the CPU-Z button goes to a "This page canít be displayed" URL (I had to Google CPU-Z to find the right URL address).

Anyways, I followed some instructions I found on a Google search to get the systeminfo.txt file and I've uploaded it here. Thanks!
My System SpecsSystem Spec
.

23 Nov 2014   #34
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Well, the latest BSOD is a stop 0x3B with no feasible probable cause.
Code:
BugCheck 3B, {c0000005, fffff800039794fd, fffff88003c13df0, 0}

Probably caused by : ntkrnlmp.exe ( nt!ObpLookupObjectName+20d )

Followup: MachineOwner
---------
The most likely causes of a stop 0x3B are ...
  • Failing RAM
  • Failing driver (specially a display driver)
  • System services.
Let us check them, again.

Test your RAM modules for possible errors.
How to Test and Diagnose RAM Issues with Memtest86+
Run memtest86+ for at least 8 consecutive passes.

If it start showing errors/red lines, stop testing. A single error is enough to determine that something is going bad there.

If it does not show any error, enable Driver Verifier to monitor the drivers.
Driver Verifier - Enable and Disable
Run Driver Verifier for 24 hours or the occurrence of the next crash, whichever is earlier.

information   Information
Why Driver Verifier:
It puts a stress on the drivers, ans so it makes the unstable drivers crash. Hopefully the driver that crashes is recorded in the memory dump.

How Can we know that DV is enabled:
It will make the system bit of slow, laggy.

warning   Warning
Before enabling DV, make it sure that you have earlier System restore points made in your computer. You can check it easily by using CCleaner looking at Tools > System Restore.

If there is no points, make a System Restore Point manually before enabling DV.

Tip   Tip

Let us know the results, with the subsequent crash dumps, if any.

The third point, system services, we will have a look at that point after seeing the results to these two. But the probability might be there, as the windows installation is old, and it may cause those issues.
Code:
Original Install Date:     4/10/2011, 1:04:17 AM
So let us know the results upto this point.
My System SpecsSystem Spec
07 Jan 2015   #35
Ray2003

Windows 7 Home Premium x64 Service Pack 1
 
 

Okay, I've followed the instructions. (Apologies for being so late.) Anyways, the computer had been running somewhat OK for the past 1.5 months with the occasional computer freeze or shutdown. I ran the Memtest86+ a couple weeks ago for 9 cycles and it showed no errors.

This morning, my computer had a BSOD and I ran the Driver Verifier, and the computer wouldn't even start (another BSOD) popped out so I system restored, turned off the verifier, and then I ran SF Diag (the dump file did show the BSOD, though I'm not sure if it was after the Verifier or not [I think it is]).

A lot of the buttons on SF Diag didn't work for me so I gathered the info manually the best I could from other methods. Hope one of you can help! You've been terrific so far!
My System SpecsSystem Spec
08 Jan 2015   #36
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

This is a driver verifier enabled BSOD which points to Glary Utilities 5.
Code:
BugCheck C4, {e1, fffff980014aefb8, 0, 0}

*** WARNING: Unable to verify timestamp for GUBootStartup.sys
*** ERROR: Module load completed but symbols could not be loaded for GUBootStartup.sys
Probably caused by : GUBootStartup.sys ( GUBootStartup+103c )

Followup: MachineOwner
---------
Disable Driver Verifier. Uninstall Glary Utilities 5. See how it runs. Let us know for any further BSOD.

I wonder why people use crapeware like Glary Utilities.
My System SpecsSystem Spec
08 Jan 2015   #37
gregrocker

 

They don't come here enough.
My System SpecsSystem Spec
08 Jan 2015   #38
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

That's a valid point.
My System SpecsSystem Spec
08 Jan 2015   #39
Ray2003

Windows 7 Home Premium x64 Service Pack 1
 
 

Thanks for the info! I've uninstalled Glary Utilities. Do you know of any "safer" software that automatically fixes various issues like Glary Utilities does with its one-click button (empties the trash, the temp files, etc.)? Or does such a software even exist?
My System SpecsSystem Spec
08 Jan 2015   #40
gregrocker

 

What works best to maintain a Win7 install is compiled in this tutorial Clean Reinstall Windows 7 based on tens of thousands of installs we've helped with here at the home of Win7. You can skip to the end where it talks about setting up your install and how to maintain it best, although I'd read the actual install steps closely to compare to how you installed WIn7 as this can make a big difference in overall performance.

And if you still have the factory install, that is the worst install of Win7 one can have, larded with bloatware and duplicate utilties that intefere with better versions built into Win7. So I'd strongly consider following that tutorial to get and keep the best Win7 install one can have today. More than a million consumers have followed it without a single complaint.
My System SpecsSystem Spec
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 BSOD with blame on ntoskrnl.exe and ntkrnlmp.exe




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