Windows 7 Forums

Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: BSOD 0x00000116 / Random Desktop Freezing

28 Aug 2014   #1
ardennnnn

Windows 7 Home Premium 64 Bit
 
 
BSOD 0x00000116 / Random Desktop Freezing

Hi,

I have had this problem for a while now and i have checked forums / different sites to try and solve this problem but none so far have worked.

This involves uninstalling / reinstalling graphic card drivers. Graphics card tests. Hard Drive tests. The motherboard / RAM and CPU are a few months old and it was doing it on my old motherboard / RAM / CPU.

When i have tried to update / reinstalling graphic card drivers it would go to a BSOD and each time i would get the 0x00000116 error code, this seems to be a driver problem but im guessing it is more than that?

There also seems to be some problems with Atheros Wireless LAN device driver at times, the latest one should be installed.

Lastly my pc will random freeze for about 30 seconds to 2 minutes sometimes and now and again it will reboot, which i think is due to a graphics issue.

Any help on this matter would be grateful. If i have missed anything let me know.

Phil


My System SpecsSystem Spec
.
28 Aug 2014   #2
essenbe

Windows 7 Enterprise X64/Windows 10 Enterprise X64/Windows 10 Pro X64/Linux Mint
 
 

I find much as you suspected
Code:
lmvm athrx
start             end                 module name
fffff880`04a7c000 fffff880`04bf9000   athrx    T (no symbols)           
    Loaded symbol image file: athrx.sys
    Image path: \SystemRoot\system32\DRIVERS\athrx.sys
    Image name: athrx.sys
    Timestamp:        Mon Oct 05 11:33:57 2009 (4ACA1FF5) CheckSum:         0017C3B2
    ImageSize:        0017D000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
Which is your Atheros network adapter driver. I would think your motherboard's web site has more recent drivers than 2009. Please check and download newer drivers.

Code:
 lmvm  nvlddmkm
start             end                 module name
fffff880`0f0f5000 fffff880`0fd83000   nvlddmkm T (no symbols)           
    Loaded symbol image file: nvlddmkm.sys
    Image path: \SystemRoot\system32\DRIVERS\nvlddmkm.sys
    Image name: nvlddmkm.sys
    Timestamp:        Wed Jul 02 12:42:02 2014 (53B4446A)
    CheckSum:         00C4C7C9
    ImageSize:        00C8E000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
Which of course your Nvidia drivers.

Please download a more recent WHQL driver or if this is the most recent driver, try one a little older. Please follow this guide for uninstalling the current ones and installing the newer ones NVIDIA Drivers - Avoid Problems

Please use a temp monitoring program for monitoring the CPU and GPU temps at all times. If you need one I can suggest some. The 400 cards are notorious for high temps.

Also please open a elevated command prompt ( click start, type cmd in the search box, right click on the cmd entry and select run as administrator) in the black box that opens, copy/paste sfc /scannow. If you decide to type it, notice the space between the sfc and the /. It is a system file checker which will scan your system files and attempt to correct any missing or corrupt files. What we want are the results to say windows found no integrity violations. If it says files were found but could not be repaired, close the box, reboot and run it again, after opening the administrative command prompt. You may have to reboot and run it three times for it to repair all system files. If it can't repair them after 3 reboots, let us know.

Please let us know if any of these suggestions help at all.
My System SpecsSystem Spec
28 Aug 2014   #3
ardennnnn

Windows 7 Home Premium 64 Bit
 
 

Hi,

Thanks for the fast reply.

I have just run the sfc / scannow and has come up with Windows Resource Protection did not find any integrity violations. So that part is ok.

I have also updated my LAN driver for my network card now.

I have just installed Open Hardware Monitor. I have attached a report now if you want to have a look at it. If you have a preferred one you would like me to use, let me know.

I have gone have downloaded Nvidia Driver 337.68 and that installed ok this time. I have had in the past on the screen where the display picture colours go all weird, i don't want to replace it just yet, incase that is not the cause.

I have attached another DM Log with updated drivers.

Until the problem happens again i can't let you know or supply a new BSOD report.
My System SpecsSystem Spec
.

28 Aug 2014   #4
essenbe

Windows 7 Enterprise X64/Windows 10 Enterprise X64/Windows 10 Pro X64/Linux Mint
 
 

Thanks for letting me know. Just see if it works. I hope you went by the tutorial for installing the Graphics driver. That will give you the cleanest install I think we can get and not have any unnecessary drivers to confuse the situation.
My System SpecsSystem Spec
31 Aug 2014   #5
ardennnnn

Windows 7 Home Premium 64 Bit
 
 

Hi,

Have had no problems until today, was browsing the internet and it just went to a black screen and had to reboot the pc, there was no bluescreen or any message. It had been doing this before - any suggestions or anyway for me to get a log so you can see what caused this?
My System SpecsSystem Spec
31 Aug 2014   #6
essenbe

Windows 7 Enterprise X64/Windows 10 Enterprise X64/Windows 10 Pro X64/Linux Mint
 
 

The text file of hardware monitor appears to not be reading things correctly, please post a screenshot here on Seven Forums of it open Screenshots and Files - Upload and Post in Seven Forums

also please run Blue Screen of Death (BSOD) Posting Instructions again and post it here.
My System SpecsSystem Spec
31 Aug 2014   #7
ardennnnn

Windows 7 Home Premium 64 Bit
 
 

Hi,

Please see attached the Hardware Monitor screen shots and the BSOD file.
My System SpecsSystem Spec
31 Aug 2014   #8
essenbe

Windows 7 Enterprise X64/Windows 10 Enterprise X64/Windows 10 Pro X64/Linux Mint
 
 

I can't find it on the screenshots, but would you go into bios and give me the values of the +12V, +5V and the +3.3V please? Also, what manufacturer and model of PSU do you have? It is not listed in your system specs.

There are no new dump files listed. You may look in event viewer and see what you see. Click the start button, type event viewer, click on the entry that appears, go to windows logs and then to system and see if you see any red entries for that time. The symptoms you describe seem to be the graphics again though.
My System SpecsSystem Spec
01 Sep 2014   #9
ardennnnn

Windows 7 Home Premium 64 Bit
 
 

Hi,

+12V - 11.880
+5V - 5.160
+3V - 3.403

My PSU is - OCZ GameXStream 850W PSU.

I could not see any red entries for when i had the black screen.
My System SpecsSystem Spec
01 Sep 2014   #10
essenbe

Windows 7 Enterprise X64/Windows 10 Enterprise X64/Windows 10 Pro X64/Linux Mint
 
 

OK, thanks. Those are within specs.
My System SpecsSystem Spec
Reply

 BSOD 0x00000116 / Random Desktop Freezing




Thread Tools Search this Thread
Search this Thread:

Advanced Search




Similar help and support threads
Thread Forum
BSOD random occurrence 0x00000116
Not sure why but this BSOD has occurred twice in one day and I have never seen it happen before. I have attached the ZIP folder as required from the forum instructions. In my event viewer I receive the following: I tried to google it and nothing really helps me identify my problem...
BSOD Help and Support
Random BSOD 0x00000116, dxgkrnl.sys, dxgmms1.sys, nvlddmkm.sys
This issue started back when I bought my 780ti. I bought a new PSU because I thought my older one couldn't handle it. The issue also still occurred when I bought the new PSU. I also let the retailer test some of my parts and they couldn't find any issues. I did a clean install of my Drivers, and it...
BSOD Help and Support
Random freezing in-game or on desktop issues
I have an i7 930 @ 4.2ghz and 6GB ddr3-1600, a couple Raid0's on the X58's ICH10R, and 2 GTX 460's at 900Mhz in SLI. I get complete lock-up's in game, one thing I notice is my volts droop to 11.984v from 12.100v when the problem occurs. I ran a 10 hour Memory Diagnostic on Extended mode and...
General Discussion
BSOD doing random stuff on PC, 0x00000116 , atikmpa.sys
Hello, well, I have had this problem for a while now, while doing anything on the PC. Any solutions?
BSOD Help and Support
BSOD and Random Freezing
Greetings, I have been pulling my hair out trying to work out what's going wrong with my PC lately, not having much luck unfortunately... Hopefully somebody here could shed some light on the situation? Last week I got a new drive (2TB Barracuda) and since I had the space, I decided to backup...
BSOD Help and Support
BSOD at random times - error 0x00000116
Hello, I'm running Windows 7 Home Premium 64-bit on an HP desktop purchased in January 2010 from a retail store. The OS came pre-installed on the machine and I have never re-installed it. I had been getting a BSOD maybe once a month for about a year. Now I've been getting a BSOD maybe once a...
BSOD Help and Support


Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 13:55.

Twitter Facebook Google+



Windows 7 Forums

Seven Forums Android App Seven Forums IOS App