Windows 7 Forums

Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: Is My GPU dead? Everything tells so, want a confirmation.

29 Aug 2014   #1
Kari

Microsoft Community Contributor Award Recipient

 
Is My GPU dead? Everything tells so, want a confirmation.

Hi Geeks!

Long story: I need to do some magics and find out cash out of thin air. In order to do so I decided to sell my spare HP laptop to an Irish neighbor of mine. The laptop was last used about a year ago, it has been in its original box in warehouse since that.

Laptop is an HP Envy 17 1150eg, about two and a half years old. As I already mentioned it has not been used in over a year, had Windows 8 Pro installed when I picked it up from warehouse day before yesterday.

As soon as I booted the laptop first time after this long break I noticed there were issues. Laptop display didn't turn on, connecting a display with HDMI gave no signal. First after connecting it to external display with VGA I got the usual Windows 8 Welcome /login screens.

Rebooting a few times, disconnecting external displays, battery, external mouse and everything else I finally got laptop display on. As my neighbor has an unused Windows 7 Ultimate license wanting me to pre-install it I inserted a flash drive containing 7 Ultimate installation files, booted from flash drive and started to install Windows 7.

When 7 was installed I downloaded and installed the latest chipset and Radeon GPU drivers. Reboot, Windows working and everything OK, then only after a minute or two the screen starts flickering and goes grayish blue, not BSOD but vertical stripes about 3 millimeters or 1/8 of an inch wide alternately gray and light blue as if the GPU was going crazy, screen flickering all the time.

I have now repeated (reinstalled) this 4 times, everything is fine until I install chipset and GPU drivers, then it lasts after next reboot between a minute and ten minutes before the GPU loses it. A couple times Windows has first recovered, a balloon tip next to Start button telling "The display adapter had crashed and is now recovered", then a few seconds later it happens again and cannot be recovered anymore.

Notice that the laptop has no issues if I either do not install the GPU drivers and keep using the general Windows VGA display driver, or if after the GPU crash I reboot to Safe Mode and disable the Radeon GPU. Of course Windows is then not very nice to use with very sluggish display.

Attached DM Collector file is from this morning. I reinstalled once again late last night, turned the laptop off, booted it up this morning and it gave a BSOD after 10 minutes. Notice that laptop has currently Windows 7 Ultimate SP1, Windows Update is offering over 150 important updates but I have decided not to install those until I know if this laptop should only be used as shotgun shooting target. At the moment no additional software is installed, nor any malware and / or AV apps.

Thanks in advance,

Kari


My System SpecsSystem Spec
.
29 Aug 2014   #2
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Hi Kari.

Is the "The display adapter had crashed and is now recovered" occurs as the same even with any oter version of the display driver installed other than 14.4 WHQL too? Can you please try 13.12 and/or 13.9?

I also hope that the heat is under control.

If it shows the same notification, what you think is right, the GPU is not being able to perform its job.
My System SpecsSystem Spec
29 Aug 2014   #3
ICIT2LOL

Desk1 7 Home Prem / Desk2 10 Pro / Main lap Asus ROG 10 Pro 2 laptop Toshiba 7 Pro Asus P2520 7 & 10
 
 

Kari being the simple type as you know I am - wondering how you stored the machine and I am thinking damp, insects, condense on cold components on start up etc etc
My System SpecsSystem Spec
.

29 Aug 2014   #4
Kari

Microsoft Community Contributor Award Recipient

 

Quote   Quote: Originally Posted by Arc View Post
Hi Kari.

Is the "The display adapter had crashed and is now recovered" occurs as the same even with any oter version of the display driver installed other than 14.4 WHQL too? Can you please try 13.12 and/or 13.9?

I also hope that the heat is under control.

If it shows the same notification, what you think is right, the GPU is not being able to perform its job.
These HP Envy laptops run a bit hot but nothing unusual in that, I had it on a Cooler Master pad with 4 fans, temps stayed normal.

Have now tested some older driver versions, all the same issue. Oldest I tried is what WU offers if no driver is installed, dated 2011.

Quote   Quote: Originally Posted by ICit2lol View Post
Kari being the simple type as you know I am - wondering how you stored the machine and I am thinking damp, insects, condense on cold components on start up etc etc
It's been in locker room in my old garage until May, I stored my booze (whisky & wine) in same dry locker, temperature quite steady 15 to 17 degrees Celsius (59 to 62 Fahrenheit), since May in a dry cellar locker belonging to the apartment I moved after my divorce, temperature a few degrees higher than was in the garage. My spare rigs are always stored in their original boxes wrapped in original plastic and Styrofoam with some silicon to take care of possible moisture. I only throw original boxes and wrappings away first when I dispose of the PC it / they belonged.
My System SpecsSystem Spec
29 Aug 2014   #5
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Quote   Quote: Originally Posted by Kari View Post

Have now tested some older driver versions, all the same issue. Oldest I tried is what WU offers if no driver is installed, dated 2011.
If the popup balloon shows up with multiple versions of the display driver, then it is the GPU, not the driver.

You were right, Kari. The GPU is dead.

A dead GPU is not the sole cause of a stop 0x124. So you have to observe the situation after replacing the GPU.
My System SpecsSystem Spec
29 Aug 2014   #6
Kari

Microsoft Community Contributor Award Recipient

 

I do not think I will replace the GPU, talking about these HP laptops it could easily cost so much I make no profit when finally selling it.
My System SpecsSystem Spec
29 Aug 2014   #7
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Quote   Quote: Originally Posted by Kari View Post
I do not think I will replace the GPU, talking about these HP laptops it could easily cost so much I make no profit when finally selling it.
I havent seen any option of the integrated graphics there. May be I have missed, or it is disabled.

If there is an integrated intel HD graphics option, you can use it.
My System SpecsSystem Spec
29 Aug 2014   #8
Kari

Microsoft Community Contributor Award Recipient

 

No, there's not. A shame.
My System SpecsSystem Spec
29 Aug 2014   #9
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Then how can you use it?
My System SpecsSystem Spec
29 Aug 2014   #10
Kari

Microsoft Community Contributor Award Recipient

 

Quote   Quote: Originally Posted by Arc View Post
Then how can you use it?
Quote below from the end of my original post:

Quote   Quote: Originally Posted by Kari View Post
... Windows Update is offering over 150 important updates but I have decided not to install those until I know if this laptop should only be used as shotgun shooting target. At the moment no additional software is installed, nor any malware and / or AV apps.
My System SpecsSystem Spec
Reply

 Is My GPU dead? Everything tells so, want a confirmation.




Thread Tools Search this Thread
Search this Thread:

Advanced Search




Similar help and support threads
Thread Forum
PC Build Confirmation
Goodmorning! First of all, I would like to thank, and express my gratitude for all the help that I have recieved on this forum. You guys truly are great, and have helped me out of some rough spots. :p To inform you all, (thanks to you) I am attempting my second batch of PC builds!...
PC Custom Builds and Overclocking
750GB HDD need confirmation
http://i.imgur.com/tXPNd.png Is it correct or not? For a 750GB HDD, it shows only 279gb for C drive.
Hardware & Devices
When I get try to create a new partion it tells me this
Whenever I try to create a new harddisk partion so I can dual-boot linux and 7 it always says when I click new simple volume on the unallocated space it always says this operation will convert the selected basic disks to dynamic disks and if you convert to dynamic you will not be able to boot any...
Hardware & Devices
I need confirmation regarding customization
hello.. i've been browsing a thorough research on how to install a custom 3rd party themes on my laptop.. i did a few research such as how to make a restore and set a backup system just in case something go WRONG :confused: this is because installing custom themes involve "modification" of a few...
Themes and Styles
My windows tells me it may not be genuine???
I bought my copy of Win 7 64bit from an official retailer. I installed it in summer, never had any trial versions but did a clean install of Win 7 on a new harddrive. Activation worked just fine. Now, this morning I found a message on my screen that told me that my copy might not be genuine....
Windows Updates & Activation
It tells me my windows 7 isn't genuine
I have installed my windows 7 about 4 months ago, its activated and working fine until about 5 days ago when i received a message telling me my windows isn't genuine, how can that be? I have installed it using my Windows 7 CD I have activated it with my serial key or activation key or whatever...
Windows Updates & Activation


Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 02:15.

Twitter Facebook Google+



Windows 7 Forums

Seven Forums Android App Seven Forums IOS App