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Windows 7: Help! Bsod!!

29 Aug 2014   #1
Jesse Williams

Windows 10 Home 64-bit
 
 
Help! Bsod!!

Every once in a while, when I am on Internet Explorer, my Windows 7 Laptop screen will flash, and then it blue screens. When I boot it back up, it works fine.

This is the error that I get when it blue screens: (Blue Screen Bug Check 0x116: VIDEO_TDR_ERROR)

Can someone help me here, and tell me what I need to do to fix this? I don't think it's a big problem, but I am afraid if I let it go, it will get worse.


My System SpecsSystem Spec
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30 Aug 2014   #2
ICIT2LOL

Desk1 7 Home Prem / Desk2 10 Pro / Main lap Asus ROG 10 Pro 2 laptop Toshiba 7 Pro Asus P2520 7 & 10
 
 

Jesse this suggests it is a driver failure http://answers.microsoft.com/en-us/windows/forum/windows_7-system/blue-screen-bug-check-0x116-videotdrerror/728be40c-c145-4bdf-a52c-3b1869d3c397

Have you got any yellow triangles in the Device Manager against Display devices?

Mate some system specs would be good to help you track down the drivers and such too
System Info - See Your System Specs

Now you can of course check for the driver with Windows bit it is not a feature that I find terribly good - better off going to the manufacturers site for hardware drivers.
My System SpecsSystem Spec
30 Aug 2014   #3
Jesse Williams

Windows 10 Home 64-bit
 
 

No, I have don't recall seeing any yellow triangles.
My System SpecsSystem Spec
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30 Aug 2014   #4
derekimo

Microsoft Community Contributor Award Recipient

 
 

The 116 error is your video card or it's driver,

BSOD Index

Additional information is required.

1. Download this file to your desktop or other convenient location,

download

2. Double click on the file to run it.

3. Locate the .ZIP file created on your desktop, and upload it here in your next reply.

My System SpecsSystem Spec
30 Aug 2014   #5
Jesse Williams

Windows 10 Home 64-bit
 
 

Yes, that's what it is. Okay, thank you!
My System SpecsSystem Spec
30 Aug 2014   #6
Jesse Williams

Windows 10 Home 64-bit
 
 

Okay. I located the zip file. But, what do I need to upload?
My System SpecsSystem Spec
30 Aug 2014   #7
derekimo

Microsoft Community Contributor Award Recipient

 
 

Quote   Quote: Originally Posted by jessejamestw23 View Post
Yes, that's what it is. Okay, thank you!
Quote   Quote: Originally Posted by jessejamestw23 View Post
Okay. I located the zip file. But, what do I need to upload?
You're welcome. You can just upload the zip file and we'll have a look.
My System SpecsSystem Spec
30 Aug 2014   #8
Jesse Williams

Windows 10 Home 64-bit
 
 

Okay
My System SpecsSystem Spec
30 Aug 2014   #9
Jesse Williams

Windows 10 Home 64-bit
 
 

Okay. Y'all can take a look now. I think I uploaded the zip file right. Let me know if I didn't.
My System SpecsSystem Spec
30 Aug 2014   #10
derekimo

Microsoft Community Contributor Award Recipient

 
 

Yeah, it must not have finished because a bunch of logs are missing but your dump files are there.


Ok, Yeah it is your video driver,

Code:
BugCheck 116, {fffffa800609e2e0, fffff88003aaea1c, 0, 2}

Unable to load image \SystemRoot\system32\DRIVERS\atikmpag.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for atikmpag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmpag.sys
Probably caused by : atikmpag.sys ( atikmpag+7a1c )
And it's dated from 2011,

Code:
Loaded symbol image file: atikmpag.sys
    Image path: \SystemRoot\system32\DRIVERS\atikmpag.sys
    Image name: atikmpag.sys
    Timestamp:        Tue May 24 19:25:42 2011 (4DDC68A6)
    CheckSum:         00058CA5
    ImageSize:        00051000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
Which is the only one Acer has to offer, there are no updated ones from them.

So let's try this,

1. Go to Device Manager and expand Display Adapters.

2. Right click on your adapter and choose properties.

3. Select the Driver tab and choose uninstall.

4. When finished, reboot the computer and let Windows install the available WHQL driver.


I would also suggest getting some compressed air and cleaning out all the vents on you laptop, overheating from dust buildup could be a big problem and might be related to this problem.

Side Note:

From your system specs you filled in you list AVG and Microsoft Security Essentials.

It's not a good idea to have two AV programs installed, personally I would get rid of AVG.

Let us know how things go.
My System SpecsSystem Spec
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 Help! Bsod!!




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