BSOD on Hybernate

milesy1971 · 29 Aug 2014

HI Guys

i hope someone can help me here as im tearing my hair out.

I have a Toshiba A500 laptop running Win 7 32bit, and usualy i put the machine into hybernate rather than off becuase on bootup after entering domain password it will sit for what seems an eternity before finishing the bootup.

That was all working great until a couple of weeks back when all of a sudden its not hybernating properly and will more often than not fail to hybernate properly (althoug doesnt report this) and when i go to resume the unit it takes forever and a day to get going again and then reports a serious error.

I downloaded Bluescreenview and it is reporting a 0x0000009f error and has hilighted halmacpi.dll and ntkrnlpa.exe which i presume are clues to the error.

I followed the instructions for BSOD errors and have attached the file here...ill thank you for your help in advance!!

Arc · 30 Aug 2014

Hi milesy1971.

Install Service pack 1 and all other windows updates. Otherwise the system will remain vulnerable to threats.

Code:

Windows 7 Kernel Version 7600 MP (4 procs) Free x86 compatible
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 7600.17273.x86fre.win7_gdr.130318-1532

Learn how to install Windows 7 Service Pack 1 (SP1)
Service Pack and Update Center - Microsoft Windows

And upload your MSINFO32.nfo file.

Click on the start button
Type "msinfo32" (without quotes) in the search bar of the start menu, click the resulting link. It will open the System Information window.
File>Save. In the "File Name" filed, put "MSINFO32" (without Quote), give the save location to desktop, and click the "save" button.
Give the time for processing, it will save a .nfo file on your desktop.
Zip it, and upload it following the instruction.

We need to see this file before we suggest anything more to you. The issue is detected BTW.

___________________________________________

Code:

Irp is active with 5 stacks 3 is current (= 0x86f393a0)
 No Mdl: No System Buffer: Thread 00000000:  Irp stack trace.  
     cmd  flg cl Device   File     Completion-Context
 [  0, 0]   0  0 00000000 00000000 00000000-00000000    

            Args: 00000000 00000000 00000000 00000000
 [  0, 0]   0  0 00000000 00000000 00000000-00000000    

            Args: 00000000 00000000 00000000 00000000
>[ 16, 2]   0  0 890a3028 00000000 00000000-00000000    
          Unable to load image \SystemRoot\system32\DRIVERS\rtl8192se.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for rtl8192se.sys
*** ERROR: Module load completed but symbols could not be loaded for rtl8192se.sys
 \Driver\rtl8192se
            Args: 00015500 00000000 00000005 00000003
 [ 16, 2]   0 e1 890877d8 00000000 83d67f78-8b2cbb68 Success Error Cancel pending
           \Driver\vwifibus    nt!PopSystemIrpCompletion
            Args: 00015500 00000000 00000005 00000003
 [  0, 0]   0  0 00000000 00000000 00000000-8b2cbb68    

            Args: 00000000 00000000 00000000 00000000

milesy1971 · 30 Aug 2014

ok updates and SP1 done

MSInfo file attached

Arc · 31 Aug 2014

Well, download and install the driver for Realtek RTL8191SE Wireless LAN 802.11n PCI-E NIC from Realtek.

You have 32 startup items.

Free up the startup. Windows does not need any other program to auto start with it, but the auto start programs often conflicts and causes various problems including BSODs.

Click on the Start button
Type “msconfig (without quotes), click the resulting link. It will open the System Configuration window.
Select the “Startup” tab.
Deselect all items other than the antivirus and the touchpad driver, SynTPEnh.
Apply > OK
Accept then restart.

Let us know the result.

milesy1971 · 31 Aug 2014

ok will give it a go

would this be why is takes so long to startup after a logon password (its logging into a domain which it is not currently connect to - as in a work machine)

Arc · 31 Aug 2014

Startup entries not only slows down the logon time, but also causes a lot of issues and conflicts including BSODs.

milesy1971 · 31 Aug 2014

ok so have done as you suggested - ill do a few hibernates later and see if i am still getting my BSOD, however the logon time (as in the time the welcome screen shows) is still stupidly long

milesy1971 · 02 Sep 2014

so its improved (not doint it so often) but again this morning after hibernate last night and with the sam 9f error code.....any further ideas?

Arc · 03 Sep 2014

No idea can be formed without seeing the necessary data.

milesy1971 · 04 Sep 2014

so which data should i post now?