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Windows 7: Getting Blue Screen + Computer keep going into reset


30 Aug 2014   #1

Windows 8 64 bit
 
 
Getting Blue Screen + Computer keep going into reset

Hi. I keep getting blue screen randomly, and can't read the blue screen problem report, because there are vertical white lines going down the screen. When i'm normally on my computer, I don't get any visual problems (no lines, etc), but it happens on the blue screen of death (the one with the sadface, windows 8)

Today, it went to blue screen, and said it was updating, and looked like it was rebooting. Showed windows, then went back into the updating + restarting window. It cycled like this 5 times. I turned off computer, and tried to restart, and it kept doing it. I finally put in my windows 8 disk, and went to the page where i was asked for my windows 8 code (I don't have it), so I turned off the computer, and tried turning it back on, and it started.


Sometimes, my headset turns off. I got the headset replaced, but the problem still occurs where it sometimes just turns off. I just turn it off and on until it works again (wireless headset). I don't know if this is a related problem.

I'm attaching my dm log report.

Thank you.




Attached Files
File Type: zip ROBIN-PC-Sat_08_30_2014__32357_70.zip (279.5 KB, 3 views)
My System SpecsSystem Spec
.

30 Aug 2014   #2

Windows 8 64 bit
 
 

I downloaded something called "Who Crashed"
and this is what I got


crash dump file: C:\Windows\Minidump\083014-6843-01.dmp
This was probably caused by the following module: atikmdag.sys (atikmdag+0x2783E)
Bugcheck code: 0xA0000001 (0x5, 0x0, 0x0, 0x0)
Error: CUSTOM_ERROR
file path: C:\Windows\system32\drivers\atikmdag.sys
product: ATI Radeon Family
company: Advanced Micro Devices, Inc.
description: ATI Radeon Kernel Mode Driver
A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: atikmdag.sys (ATI Radeon Kernel Mode Driver, Advanced Micro Devices, Inc.).
Google query: Advanced Micro Devices, Inc. CUSTOM_ERROR



On Sat 8/30/2014 9:45:38 AM GMT your computer crashed
crash dump file: C:\Windows\memory.dmp
This was probably caused by the following module: atikmdag.sys (atikmdag+0x2783E)
Bugcheck code: 0xA0000001 (0x5, 0x0, 0x0, 0x0)
Error: CUSTOM_ERROR
file path: C:\Windows\system32\drivers\atikmdag.sys
product: ATI Radeon Family
company: Advanced Micro Devices, Inc.
description: ATI Radeon Kernel Mode Driver
A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: atikmdag.sys (ATI Radeon Kernel Mode Driver, Advanced Micro Devices, Inc.).
Google query: Advanced Micro Devices, Inc. CUSTOM_ERROR




--------------------------------------------------------------------------------
Conclusion
--------------------------------------------------------------------------------

2 crash dumps have been found and analyzed. A third party driver has been identified to be causing system crashes on your computer. It is strongly suggested that you check for updates for these drivers on their company websites. Click on the links below to search with Google for updates for these drivers:

atikmdag.sys (ATI Radeon Kernel Mode Driver, Advanced Micro Devices, Inc.)

If no updates for these drivers are available, try searching with Google on the names of these drivers in combination the errors that have been reported for these drivers and include the brand and model name of your computer as well in the query. This often yields interesting results from discussions from users who have been experiencing similar problems.


Read the topic general suggestions for troubleshooting system crashes for more information.

Note that it's not always possible to state with certainty whether a reported driver is responsible for crashing your system or that the root cause is in another module. Nonetheless it's suggested you look for updates for the products that these drivers belong to and regularly visit Windows update or enable automatic updates for Windows. In case a piece of malfunctioning hardware is causing trouble, a search with Google on the bug check errors together with the model name and brand of your computer may help you investigate this further.
My System SpecsSystem Spec
30 Aug 2014   #3
Arc

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64 Bit SP 1
 
 

We need to see the situation with another version of the display driver installed.

Uninstall your installed latest version of the display driver.
Then clean up any possible leftover.
Then install version 14.4 WHQL only. Let us know the result.
My System SpecsSystem Spec
.


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 Getting Blue Screen + Computer keep going into reset




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