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Windows 7: BSOD when playing sound/video, error 0x0000003B

30 Aug 2014   #1
abyrne

Windows 7 Home Premium 64bit
 
 
BSOD when playing sound/video, error 0x0000003B

Hi, I've been having fairly regular BSODs with the above error code for a few months now, yesterday I did a massive Windows Update, I think I've updated all my drivers, but still keep getting it now and again. It seems to be triggered by playing videos or sound files, although it's not every time. Grateful for any help!


My System SpecsSystem Spec
.
30 Aug 2014   #2
HarriePateman

Windows 7 Ultimate 64-bit
 
 

Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 3B, {c0000005, fffff8000456a890, fffff8800a5b5130, 0}

*** WARNING: Unable to verify timestamp for aswSnx.SYS
*** ERROR: Module load completed but symbols could not be loaded for aswSnx.SYS
Probably caused by : aswSnx.SYS ( aswSnx+2c31a )

Followup: MachineOwner
---------

Welcome to sevenforums,

Its a driver that is causing your issues, this is the driver:

avast! Virtualization Driver

Please update this: http://support.avast.com/
My System SpecsSystem Spec
30 Aug 2014   #3
abyrne

Windows 7 Home Premium 64bit
 
 

Brilliant, thank-you!

I've updated it and will see if that helps...thanks again
My System SpecsSystem Spec
.

30 Aug 2014   #4
HarriePateman

Windows 7 Ultimate 64-bit
 
 

No worries, welcome to Seven Forums.
My System SpecsSystem Spec
01 Sep 2014   #5
abyrne

Windows 7 Home Premium 64bit
 
 

Hi, me again...everything was fine yesterday, but now I have had about 4 BSOD's in the past hour or so, started happening after my laptop came out of hibernation/standby after being left on but with the screen down (if that's relevant)

All with error titles I haven't seen before: 'IRQL_NOT_LESS_OR_EQUAL' 0x0000000A, 'REGISTRY ERROR' 0X00000051, 'BAD_POOL_ERROR'?!?

I had to go into Safe Mode to use the DM Log Collectors as it kept BSODing during the process...

Help or advice appreciated please!!!
My System SpecsSystem Spec
03 Sep 2014   #6
abyrne

Windows 7 Home Premium 64bit
 
 

If anyone has any time to look into this for me I'd really appreciate it, as I'm stuck!

Thanks!
My System SpecsSystem Spec
05 Sep 2014   #7
abyrne

Windows 7 Home Premium 64bit
 
 

Sorry to bug...keep having repeated BSOD's now, I'm concerned I have a hardware problem, as I've changed my antivirus and updated all programs and drivers I can think of and it's still occasionally doing it.

My graphics card will sometimes short out, and Firefox keeps crashing on me too...can anyone take anything from my last dump file that might point me in the right direction??

Thanks!
My System SpecsSystem Spec
07 Sep 2014   #8
HarriePateman

Windows 7 Ultimate 64-bit
 
 

Please run these tests and report back the results

1. SFC /scannow to check windows for corruption - SFC /SCANNOW Command - System File Checker
2. Disk check for errors on the hard drive - How to Run Disk Check in Windows 7
3. Troubleshoot applications by a clean boot - Troubleshoot Application Conflicts by Performing a Clean Startup
4. Memtest86+ paying close attention to part 3 - RAM - Test with Memtest86+
5. Hard drive test from HDD mfg website - Hard Drive Diagnostic Procedure
My System SpecsSystem Spec
10 Sep 2014   #9
abyrne

Windows 7 Home Premium 64bit
 
 

Hi, I ran SFC /scannow and it ran without problems, I did a full disk check (for hours!) and it ran without problems, but interestingly when I tried a clean boot, the only service that still left me getting blue screens was 'Intel Management and Security Application Local Management Service'...whatever that does??

I haven't done the Memtest or Hard Drive test yet, but thought this was worth telling you about straight away in case it's relevant?
My System SpecsSystem Spec
10 Sep 2014   #10
abyrne

Windows 7 Home Premium 64bit
 
 

Btw, here is also a link to my sfc scan results:

https://onedrive.live.com/redir?resi...1BB1281%214758

Thanks
My System SpecsSystem Spec
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