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Windows 7: BSoD after firefox crashes help

31 Aug 2014   #1
Angelicat

Windows 7 Home Premium 64bit
 
 
BSoD after firefox crashes help

This started just today where firefox would close randomly and have an error message up asking if I wanted to quit or restart firefox. Doing either leads me straight to a BSoD. Here's the dump file.


My System SpecsSystem Spec
.
31 Aug 2014   #2
Angelicat

Windows 7 Home Premium 64bit
 
 

Well after a few more BSoD, the problem isn't firefox. I would get a BSoD after getting to the desktop for about 5 mins in normal start up, and programs would not start or force quit leading into it.
My System SpecsSystem Spec
31 Aug 2014   #3
HarriePateman

Windows 7 Ultimate 64-bit
 
 

Welcome to SevenFourms!

Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 10E, {1e, 0, 0, 0}

Probably caused by : dxgmms1.sys ( dxgmms1!VIDMM_PROCESS_HEAP::Allocate+83 )

Followup: MachineOwner
---------

information   Information
the main cause of this Bug_Check 10E is the Video driver so update it and if no
newer are available then re-install the current one.
My System SpecsSystem Spec
.

31 Aug 2014   #4
Angelicat

Windows 7 Home Premium 64bit
 
 

Hey, thanks for the help, appreciate it. I tried your suggestion but that did not work. I have since messed around with a bunch of stuff after reading some of the threads here and what got rid of my BSoD was removing one of my stick of rams that I assume is faulty. However, I have some questions if you do not mind answering.

1) I had a few programs I had to redo since they refused to start up or were having problems. Is this the sign of something greater or did the ram going faulty cause all of this and I just simply need to reinstall said programs?

2) Is the problem really the ram? I know the BSoD going away makes it seem that way but I didn't have a way to get the memtest program to run it so it was simply a wild guess that my ram is the problem. Should I see if it's the slot on the motherboard that's the problem or something else?

Thanks for the help, I really have no clue what I'm doing here and don't wanna break something/ignore a bigger potential problem.
My System SpecsSystem Spec
31 Aug 2014   #5
HarriePateman

Windows 7 Ultimate 64-bit
 
 

A faulty ram stick might have been your problem, when opening programs.

However the BSOD you received was nothing to do with RAM. It was graphic driver related.

If you receive any more BSOD's be sure to post them and i will re analyze them for you
My System SpecsSystem Spec
31 Aug 2014   #6
Angelicat

Windows 7 Home Premium 64bit
 
 

The BSoD is gone for now, but my computer is freezing every now and then, requiring a hard restart. Any clue as to what might be the problem?
My System SpecsSystem Spec
31 Aug 2014   #7
HarriePateman

Windows 7 Ultimate 64-bit
 
 

It could be down to anything.

Keep an eye on what you are doing when it freezes and report back
My System SpecsSystem Spec
31 Aug 2014   #8
Angelicat

Windows 7 Home Premium 64bit
 
 

I did a system restore to an earlier date and it seems fine now, so I think while I was updating drivers I messed something up. I'm afraid to update drivers now but that's what led to the BSoDs in the first place I think. Should I just update my video card drivers as your first post says and leave it at that?
My System SpecsSystem Spec
01 Sep 2014   #9
HarriePateman

Windows 7 Ultimate 64-bit
 
 

Yeah, and see if any more problems occur.
My System SpecsSystem Spec
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 BSoD after firefox crashes help




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