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Windows 7: BSOD Error Memory Management/System Service Exception

31 Aug 2014   #1
Hotaru

Windows 7 Ultimate x64
 
 
BSOD Error Memory Management/System Service Exception

Hey, I just joined these forums. My problem is recently programs will crash, it's inconsistent when they do, or what programs do. The only consistency I've found is when I was compiling a game's code I was working on, one random program (Mostly Firefox and plugin container.exe) would "Stop Working" and give me the option to close. Two times so far I've gotten BSOD Errors with Memory Management and System Service Exception at different times.

After spending the day trying to figure it out, I ended up completely uninstalling my GPU's drivers, and reinstalling. I did notice I had no problems whenever they were uninstalled, but suddenly again when they were reinstalled. (Like I said though they are inconsistent so I may have just been lucky for those 30 minutes.)

After using WhoCrashed, I received multiple Crash Dump Analysis, with the conclusion saying the problem was "atikmpag.sys (AMD multi-vendor Miniport Driver, Advanced Micro Devices, Inc.)".

I saw on the forums something called DM Log Collector and I'm attaching the zip file.

Windows 7 Ultimate 64 Bit
Sapphire AMD Radeon 7870 Ghz Edition
4 GB G.Skill Sniper Series 1866 Mhz (1 stick)
AMD FX-6300 Vishera


My System SpecsSystem Spec
.
31 Aug 2014   #2
HarriePateman

Windows 7 Ultimate 64-bit
 
 

Welcome to SevenForums

Firstly please update to service pack 1, as this can solve alot of problems:
Code:
OS Version: 6.1.7600 N/A Build 7600
My System SpecsSystem Spec
31 Aug 2014   #3
Hotaru

Windows 7 Ultimate x64
 
 

Using Windows Update to update to Service Pack 1 now, did there seem to be any other problems?
My System SpecsSystem Spec
.

31 Aug 2014   #4
HarriePateman

Windows 7 Ultimate 64-bit
 
 

Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 1A, {41790, fffffa80013ff1d0, ffff, 0}

Probably caused by : win32k.sys ( win32k!SURFACE::bDeleteSurface+3c8 )

Followup: MachineOwner
---------
information   Information
The MEMORY_MANAGEMENT bug check has a value of 0x0000001A. This indicates that a severe memory management error occurred.

Usual causes: Device driver, memory, kernel


Your DMPS are not showing any definite cause of the crash please run these test and read the instructions provided on the given pages.

information   Information
Driver Verifier runs in the background, "testing" drivers for bugs. If it finds one, a Blue Screen of Death (BSOD) will result; the corresponding dump file will hopefully show the faulty driver.

Driver Verifier - Enable and Disable


Test your RAM modules for possible errors. [INDENT] How to Test and Diagnose RAM Issues with Memtest86+

warning   Warning
Before enabling DV, make it sure that you have earlier System restore points made in your computer. You can check it easily by using CCleaner looking at Tools > System Restore.
My System SpecsSystem Spec
31 Aug 2014   #5
Hotaru

Windows 7 Ultimate x64
 
 

After enabling Driver Verifier, I immediately started to crash everytime I tried to start up;

On Sun 8/31/2014 10:08:15 AM GMT your computer crashed
crash dump file: C:\Windows\Minidump\083114-26707-01.dmp
This was probably caused by the following module: ntoskrnl.exe (nt+0x6F880)
Bugcheck code: 0x19 (0x3, 0xFFFFFA8003931D00, 0xFFFFFA8003931DCE, 0xFFFFFA8003931D88)
Error: BAD_POOL_HEADER
file path: C:\Windows\system32\ntoskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
Bug check description: This indicates that a pool header is corrupt.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem. This might be a case of memory corruption. More often memory corruption happens because of software errors in buggy drivers, not because of faulty RAM modules.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.



On Sun 8/31/2014 10:08:15 AM GMT your computer crashed
crash dump file: C:\Windows\memory.dmp
This was probably caused by the following module: ntfs.sys (Ntfs+0xB24E4)
Bugcheck code: 0x19 (0x3, 0xFFFFFA8003931D00, 0xFFFFFA8003931DCE, 0xFFFFFA8003931D88)
Error: BAD_POOL_HEADER
file path: C:\Windows\system32\drivers\ntfs.sys
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT File System Driver
Bug check description: This indicates that a pool header is corrupt.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem. This might be a case of memory corruption. More often memory corruption happens because of software errors in buggy drivers, not because of faulty RAM modules.
The crash took place in a standard Microsoft module. Your system configuration may be incorrect. Possibly this problem is caused by another driver on your system that cannot be identified at this time.



On Sun 8/31/2014 9:10:22 AM GMT your computer crashed
crash dump file: C:\Windows\Minidump\083114-23322-01.dmp
This was probably caused by the following module: dtsoftbus01.sys (dtsoftbus01+0x1360)
Bugcheck code: 0xC9 (0x23E, 0xFFFFF88002A62360, 0xFFFFF9800AC52EE0, 0x0)
Error: DRIVER_VERIFIER_IOMANAGER_VIOLATION
file path: C:\Windows\system32\drivers\dtsoftbus01.sys
product: DAEMON Tools
company: Disc Soft Ltd
description: DAEMON Tools Virtual Bus Driver
Bug check description: This is the bug check code for all Driver Verifier
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: dtsoftbus01.sys (DAEMON Tools Virtual Bus Driver, Disc Soft Ltd).
Google query: Disc Soft Ltd DRIVER_VERIFIER_IOMANAGER_VIOLATION
My System SpecsSystem Spec
31 Aug 2014   #6
HarriePateman

Windows 7 Ultimate 64-bit
 
 

Brilliant thats what we want, please could you upload your new DMP Files.
My System SpecsSystem Spec
31 Aug 2014   #7
Hotaru

Windows 7 Ultimate x64
 
 

-sigh-
Okay so when I went to get the dump files, I saw that it wasn't there, which I'm assuming was either caused by CCleaner I used when disabling Verifier or this black screen with white text that came up and said something along the lines; "Checking File System on C:
The type of file is NTFS"

As a result, I used Verifier again to make it crash again, and with the luck so far we're having (sarcastically) it hasn't crashed yet.
My System SpecsSystem Spec
31 Aug 2014   #8
HarriePateman

Windows 7 Ultimate 64-bit
 
 

Okay keep DV Running.

Disable CClearner.
My System SpecsSystem Spec
31 Aug 2014   #9
aristo3

WIN 7 ULTIMATE X64
 
 

Quote   Quote: Originally Posted by HarriePateman View Post
Okay keep DV Running.

Disable CClearner.
http://www.sevenforums.com/bsod-help...hing-help.html
check my thread please, anyone doesnt help me .im so bad.
My System SpecsSystem Spec
31 Aug 2014   #10
HarriePateman

Windows 7 Ultimate 64-bit
 
 

Quote   Quote: Originally Posted by aristo3 View Post
Quote   Quote: Originally Posted by HarriePateman View Post
Okay keep DV Running.

Disable CClearner.
http://www.sevenforums.com/bsod-help...hing-help.html
check my thread please, anyone doesnt help me .im so bad.
As you can see we are very busy. I will come and look at your thread now.

In future please wait for people to come to you.
My System SpecsSystem Spec
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 BSOD Error Memory Management/System Service Exception




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