PC Crashes & Freezes


  1. Posts : 34
    Microsoft Windows 7 Professional 64-bit 7601 Multiprocessor Free Service Pack 1
       #1

    PC Crashes & Freezes


    My system lately will crash and freeze at different times while doing different tasks. I have tried to narrow it down and take notice as to what I am doing but there is no pattern. I could be surfing the net, writing an email or even scanning a document.
    I have tested my memory with memtest and ran over 10 passes and everything was fine. My antivirus and malware is up to date and I have performed multiple scans and nothing.
    I am enclosing a dmloger with the hope that someone can help me
    Thanks in advance
      My Computer


  2. Posts : 21,004
    Desk1 7 Home Prem / Desk2 10 Pro / Main lap Asus ROG 10 Pro 2 laptop Toshiba 7 Pro Asus P2520 7 & 10
       #2

    Heshie mate if you can get into safe mode run these for starters
    if you haven't already
    https://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html

    https://www.sevenforums.com/tutorials/433-disk-check.html < use the /f and /r options in Option2 if necessary
      My Computer


  3. Posts : 19,383
    Windows 10 Pro x64 ; Xubuntu x64
       #3

    Code:
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    Use !analyze -v to get detailed debugging information.
    
    BugCheck 3B, {80000004, fffff80003197672, fffff8800954d090, 0}
    
    Probably caused by : memory_corruption
    
    Followup: memory_corruption
    ---------
    The .dmp file is inconclusive. Since you have told us you have already run more than the recommended minimum of 8 passes with MemTest86+, we should dig a bit deeper now.

    Please do the following:

    Run Driver Verifier for 24 hours or the occurrence of the next crash, whichever is earlier.
    Driver Verifier - Enable and Disable

    Driver Verifier will cause your computer to run very sluggishly - this is normal. What it is trying to do is force your system to BSOD and isolate the offending driver/s. When it does, reboot, disable driver verifier, reboot as normal and upload the new dmp file/s here.

    I recommend creating a system restore point before turning on driver verifier:
    System Restore Point - Create

    If your system fails to boot to desktop once driver verifier is enabled, turn it off by booting into Safe Mode:
    Safe Mode
      My Computer


  4. Posts : 34
    Microsoft Windows 7 Professional 64-bit 7601 Multiprocessor Free Service Pack 1
    Thread Starter
       #4

    Will do
      My Computer


  5. Posts : 34
    Microsoft Windows 7 Professional 64-bit 7601 Multiprocessor Free Service Pack 1
    Thread Starter
       #5

    Here is the dump after my system froze again with the verifier running!
      My Computer


  6. Posts : 19,383
    Windows 10 Pro x64 ; Xubuntu x64
       #6

    Its the same .dmp file as your first post....please check in C:\Windows\Minidump.......what is the date of the last .dmp file?
      My Computer


  7. Posts : 34
    Microsoft Windows 7 Professional 64-bit 7601 Multiprocessor Free Service Pack 1
    Thread Starter
       #7

    the last dump is after I ran the verifier and the system froze again (verifier dump )
    Last edited by Heshie75v; 27 Sep 2014 at 07:15. Reason: more info
      My Computer


  8. Posts : 19,383
    Windows 10 Pro x64 ; Xubuntu x64
       #8

    Its the same .dmp file. Go into C:\Windows\Minidump and delete the .dmp file. Then turn on Driver Verfier again, and once you get a BSOD, see if a new .dmp file is created.

    Attachment 334868
      My Computer


  9. Posts : 34
    Microsoft Windows 7 Professional 64-bit 7601 Multiprocessor Free Service Pack 1
    Thread Starter
       #9

    will do
      My Computer


  10. Posts : 34
    Microsoft Windows 7 Professional 64-bit 7601 Multiprocessor Free Service Pack 1
    Thread Starter
       #10

    Attached is my dump using dmCollector after activating Verifier and my system freezing. Hope I did this right.

    Thanks
      My Computer


 

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