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Windows 7: BSOD, minidump/appdata,psa, please help!

02 Sep 2014   #1
jammyd22

Windows 7 professional x64
 
 
BSOD, minidump/appdata,psa, please help!

please help me i hate BSOD.

files that help describe the problem:
C:\Windows\Minidump\090214-41075-01.dmp
C:\Users\jamie\AppData\Local\TempWER-78983-0.sysdta.xml


My System SpecsSystem Spec
.
03 Sep 2014   #2
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Are you trying to install VMWare or you have it installed, now uninstalled? Let us know.

We need to get the answer before we proceed with troubleshooting.
___________________________________________________
Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 19, {20, fffff8a0017a38c0, fffff8a0017a3960, 50a0106}

*** WARNING: Unable to verify timestamp for vstor2-mntapi20-shared.sys
*** ERROR: Module load completed but symbols could not be loaded for vstor2-mntapi20-shared.sys
Probably caused by : vstor2-mntapi20-shared.sys ( vstor2_mntapi20_shared+2077 )

Followup: MachineOwner
---------

1: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

BAD_POOL_HEADER (19)
The pool is already corrupt at the time of the current request.
This may or may not be due to the caller.
The internal pool links must be walked to figure out a possible cause of
the problem, and then special pool applied to the suspect tags or the driver
verifier to a suspect driver.
Arguments:
Arg1: 0000000000000020, a pool block header size is corrupt.
Arg2: fffff8a0017a38c0, The pool entry we were looking for within the page.
Arg3: fffff8a0017a3960, The next pool entry.
Arg4: 00000000050a0106, (reserved)

Debugging Details:
------------------


BUGCHECK_STR:  0x19_20

POOL_ADDRESS: GetPointerFromAddress: unable to read from fffff80003100100
GetUlongFromAddress: unable to read from fffff800031001c0
 fffff8a0017a38c0 Paged pool

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT

PROCESS_NAME:  vixDiskMountSe

CURRENT_IRQL:  0

ANALYSIS_VERSION: 6.3.9600.16384 (debuggers(dbg).130821-1623) amd64fre

LAST_CONTROL_TRANSFER:  from fffff80002ffbcae to fffff80002ec8bc0

STACK_TEXT:  
fffff880`08c3e8b8 fffff800`02ffbcae : 00000000`00000019 00000000`00000020 fffff8a0`017a38c0 fffff8a0`017a3960 : nt!KeBugCheckEx
fffff880`08c3e8c0 fffff880`067d0077 : fffffa80`05d2b400 fffff8a0`017a38d0 fffffa80`32545356 fffffa80`063c2e20 : nt!ExDeferredFreePool+0x12da
fffff880`08c3e970 fffffa80`05d2b400 : fffff8a0`017a38d0 fffffa80`32545356 fffffa80`063c2e20 fffff880`08c3e9a0 : vstor2_mntapi20_shared+0x2077
fffff880`08c3e978 fffff8a0`017a38d0 : fffffa80`32545356 fffffa80`063c2e20 fffff880`08c3e9a0 fffffa80`063c2f38 : 0xfffffa80`05d2b400
fffff880`08c3e980 fffffa80`32545356 : fffffa80`063c2e20 fffff880`08c3e9a0 fffffa80`063c2f38 fffffa80`00000057 : 0xfffff8a0`017a38d0
fffff880`08c3e988 fffffa80`063c2e20 : fffff880`08c3e9a0 fffffa80`063c2f38 fffffa80`00000057 00000000`00b000ae : 0xfffffa80`32545356
fffff880`08c3e990 fffff880`08c3e9a0 : fffffa80`063c2f38 fffffa80`00000057 00000000`00b000ae fffff8a0`017a38d0 : 0xfffffa80`063c2e20
fffff880`08c3e998 fffffa80`063c2f38 : fffffa80`00000057 00000000`00b000ae fffff8a0`017a38d0 00000000`00000000 : 0xfffff880`08c3e9a0
fffff880`08c3e9a0 fffffa80`00000057 : 00000000`00b000ae fffff8a0`017a38d0 00000000`00000000 00000000`00000000 : 0xfffffa80`063c2f38
fffff880`08c3e9a8 00000000`00b000ae : fffff8a0`017a38d0 00000000`00000000 00000000`00000000 fffff800`031e5e67 : 0xfffffa80`00000057
fffff880`08c3e9b0 fffff8a0`017a38d0 : 00000000`00000000 00000000`00000000 fffff800`031e5e67 fffffa80`0b8ff340 : 0xb000ae
fffff880`08c3e9b8 00000000`00000000 : 00000000`00000000 fffff800`031e5e67 fffffa80`0b8ff340 fffff880`08c3ec60 : 0xfffff8a0`017a38d0


STACK_COMMAND:  kb

FOLLOWUP_IP: 
vstor2_mntapi20_shared+2077
fffff880`067d0077 ??              ???

SYMBOL_STACK_INDEX:  2

SYMBOL_NAME:  vstor2_mntapi20_shared+2077

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: vstor2_mntapi20_shared

IMAGE_NAME:  vstor2-mntapi20-shared.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  5127560f

FAILURE_BUCKET_ID:  X64_0x19_20_vstor2_mntapi20_shared+2077

BUCKET_ID:  X64_0x19_20_vstor2_mntapi20_shared+2077

ANALYSIS_SOURCE:  KM

FAILURE_ID_HASH_STRING:  km:x64_0x19_20_vstor2_mntapi20_shared+2077

FAILURE_ID_HASH:  {591b7ceb-3c53-dffe-f834-bb516f10c1e3}

Followup: MachineOwner
---------

1: kd> lmvm vstor2_mntapi20_shared
start             end                 module name
fffff880`067ce000 fffff880`067da000   vstor2_mntapi20_shared T (no symbols)           
    Loaded symbol image file: vstor2-mntapi20-shared.sys
    Image path: \SystemRoot\SysWOW64\drivers\vstor2-mntapi20-shared.sys
    Image name: vstor2-mntapi20-shared.sys
    Timestamp:        Fri Feb 22 16:57:11 2013 (5127560F)
    CheckSum:         0000B364
    ImageSize:        0000C000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
Code:
BugCheck 124, {0, fffffa8006403038, bf800000, 124}

*** WARNING: Unable to verify timestamp for gdrv.sys
*** ERROR: Module load completed but symbols could not be loaded for gdrv.sys
Probably caused by : GenuineIntel

Followup: MachineOwner
---------
Gigabyte bloatware
My System SpecsSystem Spec
03 Sep 2014   #3
jammyd22

Windows 7 professional x64
 
 

I did had just installed but since the crash I have uninstalled it. Thanks for the reply
My System SpecsSystem Spec
.

03 Sep 2014   #4
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Is the issue continuing even after uninstalling VMWare? Let us know.
My System SpecsSystem Spec
03 Sep 2014   #5
jammyd22

Windows 7 professional x64
 
 

I have only just turned my computer back on since I uninstalled it, I will be on it for a fair few hour tonight so we will see.
I will let you know if it happens again. Thank you
My System SpecsSystem Spec
Reply

 BSOD, minidump/appdata,psa, please help!




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