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Windows 7: Windows 7 Bluescreen Dump Product 768_1


01 Nov 2009   #1

windows 7
 
 
Windows 7 Bluescreen Dump Product 768_1

I have zero experience at analyzing dump files. I restored by OS back to the initial Windows 7 update and the problem went away. I am sure because Windows 7 compatibility issues with hardware items on my machine or with applications I am running, this bluescreen dump issue has re-emerged this morning. It's terribly frustrating to have an issue like this and not have the experience to resolve it. My expectations are that Windows 7 diagnostics will assist with analyzing or resolving the issue, but I have not been able to find a diagnostic that will tell me anything meaningful. so this morning here I am with the following issue:

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7600.2.0.0.768.3
Locale ID: 1033
Additional information about the problem:
BCCode: 1000008e
BCP1: C0000046
BCP2: 82E5E8D8
BCP3: A19E8568
BCP4: 00000000
OS Version: 6_1_7600
Service Pack: 0_0
Product: 768_1
Files that help describe the problem:
C:\Windows\Minidump\110109-21590-01.dmp
C:\Users\DellXPS\AppData\Local\Temp\WER-154347-0.sysdata.xml
Read our privacy statement online:
http://go.microsoft.com/fwlink/?link...8&clcid=0x0409
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C:\Windows\system32\en-US\erofflps.txt

What is product 768_1... this makes absolutely no sense to me. is this a hardware driver issue? is this an application issue, is this an Windows 7 issue? Is this a registry issue?

Again, I have NO experience with analyzing this situation and I am unfamiliar with the tools. Could you please provide some guidance (in English) written for someone who knows absolutely nothing about running diagnostics because my previous Vista OS ran perfectly.

Attached is the zip of the dump file

Thanks,



My System SpecsSystem Spec
.

01 Nov 2009   #2

Win7x64
 
 

The crash is caused by an older driver called iksysflt.sys. Web searching suggests the driver is part of something called "Spyware Doctor". In this instance, the cure is worse than the disease.

Uninstalling "Spyware Doctor" should remove the buggy driver and hence stop the crashing. Alternatively, if you simply can't live without "Spyware Doctor", try do obtain and install a greatly updated version.

If you're quite certain that you've never installed something called "Spyware Doctor", then the driver is possibly malware which is masquerading under a known name.
My System SpecsSystem Spec
01 Nov 2009   #3

windows 7
 
 

that is terribly interesting... I believe I deinstalled spyware doctor almost two years ago. It must be an old registry entry. I went to the Windows Program and Features option and it doesn't show up, so I can't remove it (again). I also searched and didn't find anything referencing spyware doctor.

How do I remove this?
My System SpecsSystem Spec
.


01 Nov 2009   #4

Win7x64
 
 

Quote   Quote: Originally Posted by dwood9764 View Post
that is terribly interesting... I believe I deinstalled spyware doctor almost two years ago. It must be an old registry entry. I went to the Windows Program and Features option and it doesn't show up, so I can't remove it (again). I also searched and didn't find anything referencing spyware doctor.

How do I remove this?
Try it this way...

On an elevated CMD instance (run CMD as admin), type this:

SC CONFIG IKSYSFLT START= DISABLED

(Note the lack of space before the 'equals' sign and the space after it.) Then, reboot. That should be enough to knock out the driver.

Optionally, you can then go and outright delete the driver's entry in the registry, and then the driver file itself. It'll most likely be HKLM\System\CCS\Services\IKSYSFLT.

If that "optional" bit doesn't make much sense, don't worry about it - as long as the SC command reports "success" you'll have deactivated the driver (after a reboot).
My System SpecsSystem Spec
01 Nov 2009   #5

windows 7
 
 

I went out to cmd.exe as admin and executed your string (after I deleted Spyware Doctor out of my registry) and it came back as SUCCESS. What a mystery.....

Thanks!
My System SpecsSystem Spec
16 Dec 2009   #6

Windows 7
 
 
Same problem/different results

I am having the same problem although I do not remember installing that software. When I use the cmd SC CONFIG IKSYSFLT START = DISABLED I do not get successful just a listing of the parameters. See attached. Can you tell me what I am doing wrong?

Thanks
My System SpecsSystem Spec
16 Dec 2009   #7
Microsoft MVP

 
 

momzo13 - Please start your own topic so that your issue can get the individual attention that it deserves.
My System SpecsSystem Spec
Reply

 Windows 7 Bluescreen Dump Product 768_1




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