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Windows 7: BSOD after afk

03 Sep 2014   #1
tenormanEd

7 64bit
 
 
BSOD after afk

I spend a fair amount of time on my PC playing video games sometimes 4+ hours at a time and have not recently had a BSOD during that time. However exactly every time I leave my computer for more than maybe 20 mins it BSOD. It shuts down and no fans are spinning including cpu's but my mouse and keyboard stay on.

I have ran the tool provided and attached the results. I am mostly amateur at this please let me know if I can provide more info.

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 1033

Additional information about the problem:
BCCode: 1000007e
BCP1: FFFFFFFFC0000005
BCP2: FFFFF88004D24EF9
BCP3: FFFFF880098333D8
BCP4: FFFFF88009832C30
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1

Files that help describe the problem:
C:\Windows\Minidump\090414-10857-01.dmp
C:\Users\Eddy\AppData\Local\Temp\WER-30638-0.sysdata.xml

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Most grateful for your time.


My System SpecsSystem Spec
.
03 Sep 2014   #2
YoYo155

Windows 10
 
 

Welcome to SF .

The dumps really like to point the finger on the intel graphics driver.
Code:
BugCheck 1000007E, {ffffffffc0000005, fffff88004d24ef9, fffff880098333d8, fffff88009832c30}

Probably caused by : igdkmd64.sys ( igdkmd64+24bef9 )
We can see that the driver is very old.
Code:
lmvm igdkmd64

fffff880`04ad9000 fffff880`04f2c200   igdkmd64 T (no symbols)           
    Loaded symbol image file: igdkmd64.sys
    Image path: \SystemRoot\system32\DRIVERS\igdkmd64.sys
    Image name: igdkmd64.sys

    Timestamp:        Wed Mar 20 06:25:41 2013
My first step would be to update the driver.
What I don't understand is why you need the iGPU enabled anyway?
I recommend disabling it (a UEFi [BIOS] setting) all together
seeing you have a pretty powerful dedicated GPU installed.
My System SpecsSystem Spec
03 Sep 2014   #3
tenormanEd

7 64bit
 
 

Thanks for such a quick and helpful reply.

-I disabled the iGPU (i think, this is just the CPU graphics setting within my bios right?)

-I also downloaded a driver for intel but it was just a graphics one I think. The intel site just keeps sending me in circles. I used their "Intel Processor Diagnostics Tool 64-bit" and it just said "PASSED" and didn't mention a driver update or anything.

Should I just see what happens at this point?

I went ahead and did another DM log collection in case it was needed.
My System SpecsSystem Spec
.

03 Sep 2014   #4
YoYo155

Windows 10
 
 

Yes that is correct (iGPU = Integrated Graphics Processing Unit).

Try this link on for size:

https://downloadcenter.intel.com/Det...?DwnldID=23885
Download the .exe
My System SpecsSystem Spec
04 Sep 2014   #5
tenormanEd

7 64bit
 
 

So far it seems to be working properly. I will keep waiting a couple more days and post the results. Thanks for such wonderful help.
My System SpecsSystem Spec
04 Sep 2014   #6
YoYo155

Windows 10
 
 

Good, please do so .
My pleasure.
My System SpecsSystem Spec
07 Sep 2014   #7
tenormanEd

7 64bit
 
 

Everything seems to be in working order. Thanks again so much.
My System SpecsSystem Spec
07 Sep 2014   #8
YoYo155

Windows 10
 
 

Brilliant, welcome and enjoy your stay.
My System SpecsSystem Spec
Reply

 BSOD after afk




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