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Windows 7: BSOD when waking up from sleep

03 Sep 2014   #1
watertown16

Windows 7 Ultimate x64
 
 
BSOD when waking up from sleep

Hello everybody,
I just got a new laptop, an Acer Aspire E5-571-509R, and this is my second one I returned the old one thinking the bsod meant it had a dead ram stick, so I got a new one and im having the same problem when I wake up from sleep and a couple times it wasn't from sleep. Upon getting the laptop each time I got 4gb extra of crucial notebook memory and a 128gb sandisk ultra plus ssd. I have drivers for everything and the ssd drivers are up to date as well. I don't know why it keeps crashing.
Here is the error that I got from bluescreenview

090314-5148-01.dmp 9/3/2014 7:33:41 PM CRITICAL_OBJECT_TERMINATION 0x000000f4 00000000`00000003 fffffa80`07fa5060 fffffa80`07fa5340 fffff800`02f7c270 ntoskrnl.exe ntoskrnl.exe+75bc0 NT Kernel & System Microsoft® Windows® Operating System Microsoft Corporation 6.1.7601.18409 (win7sp1_gdr.140303-2144) x64 ntoskrnl.exe+75bc0 C:\Windows\Minidump\090314-5148-01.dmp 4 15 7601 281,272 9/3/2014 7:34:29 PM

Any help would be greatly appreciated


My System SpecsSystem Spec
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04 Sep 2014   #2
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Click on the button below ....



It will download the DM log collector. Right click on the application and run as administrator. It will generate a .zip file on your desktop. Upload the .zip.
Screenshots and Files - Upload and Post in Seven Forums
My System SpecsSystem Spec
04 Sep 2014   #3
watertown16

Windows 7 Ultimate x64
 
 

I ran the program and got the file
My System SpecsSystem Spec
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04 Sep 2014   #4
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Dont let your SSD go to sleep.
Follow Power Plan Settings - Change ..... When you are on Step 5. B, apply this settings there .....
Attachment 332033
Also Make it sure that the SSD is running with the latest firmware.
How to Upgrade SanDisk SSD Firmware | StorageReview.com - Storage Reviews
Let us know the results.
My System SpecsSystem Spec
05 Sep 2014   #5
watertown16

Windows 7 Ultimate x64
 
 

I changed my power settings and no new firmware was available, and I tested to see if it would wake from sleep but when i click on my profile(only profile) it freezes for a second then still blue screens and restarts
My System SpecsSystem Spec
06 Sep 2014   #6
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Quote   Quote: Originally Posted by watertown16 View Post
I changed my power settings and no new firmware was available, and I tested to see if it would wake from sleep but when i click on my profile(only profile) it freezes for a second then still blue screens and restarts
Can you upload the new data?
My System SpecsSystem Spec
07 Sep 2014   #7
watertown16

Windows 7 Ultimate x64
 
 

Ok I just got the new data
My System SpecsSystem Spec
07 Sep 2014   #8
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Another possible reason for the storage failure is virus. And apparently you dont have any antivirus installed?

Scan the system for possible virus infection with the following programs.
Also follow it: How To Repair Peer Name Resolution Protocol - Overclock.net Community

And post a screenshot of your SSD using CrystalDiskInfo - Software - Crystal Dew World
My System SpecsSystem Spec
07 Sep 2014   #9
watertown16

Windows 7 Ultimate x64
 
 

ssd data screenshot and I don't have any viruses, I ran the programs you recommended and they said I don't have any viruses, I ran Anti-rootkit utility TDSSKiller, and Windows Defender Offline and nothing.

I do appreciate what you are doing,
thank you
My System SpecsSystem Spec
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 BSOD when waking up from sleep




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