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Windows 7: Bsod

05 Sep 2014   #1
Nelsi

windows 7 Ultimate x64
 
 
Bsod

I have had a lot of BSOD´s in the last 4 months. Did not really know what to do about it so did a fresh install of windows 7 a couple of day´s ago. But they are still here.

It happens random, not 1 specifick program that i use.

I attatched the files created by the SF Diagnostic Tool in de zip file.

I also looked up the event error log:
Event filter with query "SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 99" could not be reactivated in namespace "//./root/CIMV2" because of error 0x80041003. Events cannot be delivered through this filter until the problem is corrected.

Can someone tell me what is causing the BSOD? I have no idea how to go about this.

If you need more information from my system or error logs please tell me how and i will post them.


My System SpecsSystem Spec
.
05 Sep 2014   #2
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Code:
fffff880`063a5378  fffff880`01434900Unable to load image \SystemRoot\system32\DRIVERS\avgmfx64.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for avgmfx64.sys
*** ERROR: Module load completed but symbols could not be loaded for avgmfx64.sys
 avgmfx64+0x9900
What is avgmfx64.sys ? | System Explorer

Code:
fffff880`063a53e8  fffff880`03fa3117Unable to load image \SystemRoot\system32\DRIVERS\avgidsdrivera.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for avgidsdrivera.sys
*** ERROR: Module load completed but symbols could not be loaded for avgidsdrivera.sys
 avgidsdrivera+0x1c117
What is avgidsdrivera.sys ? | System Explorer

Hi Nelsi.

Before doing anything else, uninstall AVG using AVG Remover. Use Microsoft Security Essentials as your antivirus with windows inbuilt firewall, and free MBAM as the on demand scanner.

Also free up the startup. Windows does not need any other program to auto start with it, but the auto start programs often conflicts and causes various problems including BSODs.
  1. Click on the Start button
  2. Type “msconfig (without quotes), click the resulting link. It will open the System Configuration window.
  3. Select the “Startup” tab.
  4. Deselect all items other than the antivirus.
  5. Apply > OK
  6. Accept then restart.
Let us know how it is running. Report us (as per the posting instructions) for any further BSOD after uninstalling AVG.
My System SpecsSystem Spec
05 Sep 2014   #3
Nelsi

windows 7 Ultimate x64
 
 

Thanks for your instructive reply.
I removed AVG and am now using the programs that you recommended.

Also removed alot of programs that would run at start-up.

No bsod yet so thats good. Will keep you posted if it will stay that way in the comming day's
My System SpecsSystem Spec
.

05 Sep 2014   #4
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Yes, observe the situation now. Post us whenever the issue bounces back.
My System SpecsSystem Spec
08 Sep 2014   #5
Nelsi

windows 7 Ultimate x64
 
 

Had a BSOD again today. the log files are in the zip file. it happend around 14:08. I was not using the computer when it occured. had a few programs open. but had left the computer for a few minutes to do something else and then i see the blue screen come up right when i come back. did not even touch the mouse or keyboard.

I hope you can find out what it is.
My System SpecsSystem Spec
08 Sep 2014   #6
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

I see that you havent disabled the startup items yet.
My System SpecsSystem Spec
09 Sep 2014   #7
Nelsi

windows 7 Ultimate x64
 
 

I disabled all but 3 start-up programs now. Had a other BSOD when i restarted the computer after disabling the start-up programs. it happend around 11:00
My System SpecsSystem Spec
09 Sep 2014   #8
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

No new crash dump, unfortunately.
Attachment 332570
You have to wait for another one.

BTW, you can disable the Realtek Audio manager in startup, too.
My System SpecsSystem Spec
15 Sep 2014   #9
Nelsi

windows 7 Ultimate x64
 
 

Got a new crash to day. around 11:00. Have a new zip file attached. I disabled the Realtek Audio manager but it still crashes. I do find that it happens more when i watch video with VLC, youtube or other online video viewing websites.
My System SpecsSystem Spec
15 Sep 2014   #10
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Code:
BugCheck 3B, {c0000005, fffff960000ff7d5, fffff88007107f90, 0}

Probably caused by : win32k.sys ( win32k!StoreQMessageExtended+15 )

Followup: MachineOwner
---------
Code:
Product ID:                00426-OEM-8992662-00173
A prime reason for a stop 0x3B is counterfeit OS installation.

Your motherboard is a retail ASRock, but the windows Product ID is for an ASUS OEM computer; which makes the windows installation counterfeit.

In this situation you should get a valid windows license and perform a clean reinstall using it.
My System SpecsSystem Spec
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 Bsod




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